Walmart

About Us

Walmart serves customers and members more than 200

million times per week at more than 9029 retail units under
60 different banners in 15 countries. With fiscal year 2010
sales of $405 billion, Walmart employs 2.1 million associates
worldwide.

A leader in sustainability, corporate philanthropy and

employment opportunity, Walmart ranked first among
retailers in Fortune Magazine’s 2010 Most Admired
Companies survey.

Our History
Walmart was founded in 1962, with the opening of the first
Walmart discount store in Rogers, Ark. The company
incorporated as Wal-Mart Stores, Inc., on Oct. 31, 1969. The
company's shares began trading on OTC markets in 1970 and
were listed on the New York Stock Exchange two years later.

The company grew to 276 stores in 11 states by the end of the decade. In 1983, the company
opened its first Sam’s Club membership warehouse and in 1988 opened the first supercenter --
now the company’s dominant format -- featuring a complete grocery in addition to general
merchandise. Walmart became an international company in 1991 when it opened its first Sam's
Club near Mexico City. Learn more about our history.

Our Purpose
Saving people money to help them live better was the goal that Sam Walton envisioned when he
opened the doors to the first Walmart more than 40 years ago. Today, this mission is more
important than ever to our customers and members around the world. We work hard every day in
all our markets to deliver on this promise. We operate with the same level of integrity and
respect that Mr. Sam put in place. It is because of these values and culture that Walmart
continues to make a difference in the lives of our customers, members and associates. Learn
more about our purpose.

Ed. Note: Wal-Mart Stores, Inc. (NYSE: WMT) is the legal name of the corporation. The name
"Walmart," expressed as one word and without punctuation, is a trademark of the company and
is used analogously to describe the company and its stores. Use the legal name when it is
necessary to identify the legal entity, such as when reporting financial results, SEC filings,
litigation or governance matters.
Our Purpose
Sam Walton said it best,
“If we work together, we’ll lower the cost of living for everyone…we’ll give the world an
opportunity to see what it’s like to save and have a better life.”

What We Do

Saving people money to help them live better was the goal that Sam Walton envisioned when he
opened the doors to the first Walmart. It’s the focus that underlies everything we do at Walmart.
And for the millions of customers who shop in our stores and clubs around the world each week,
it means a lot.

Economic Opportunity

Walmart’s overall impact on the retail industry and beyond has changed the way business is
conducted globally, and increased consumer benefits — regardless of where they shop

History
The birth of discount retailing
Most people think discount retailing began in 1962 – the year that Kmart, Target, and Walmart
first opened. But actually, the chain of variety stores Sam Walton owned during the 1950s faced
stiff competition from many regional discount stores.

1962 – Walmart begins

Before opening Walmart, Sam traveled the country studying everything he could about discount
retailing. He became convinced American consumers wanted a new type of store. Trusting his
vision, Sam and his wife Helen put up 95 percent of the money for the first Walmart store in
Rogers, Ark.

1972 – Walmart goes public

Discounters such as Kmart quickly expanded in the 1960s, while Sam only had enough money to
build 15 Walmart stores. In 1972, Walmart stock was offered for the first time on the New York
Stock Exchange. With this infusion of capital, our company grew to 276 stores in 11 states by
the end of the decade.
The 1980s – Walmart comes of age
In 1983, the first Sam’s Club members-warehouse store opened. The first Supercenter opened in
1988, featuring a complete grocery, and 36 departments of general merchandise. By 1989, there
were 1,402 Walmart stores and 123 Sam’s Club locations. Employment had increased tenfold.
Sales had grown from $1 billion in 1980, to $26 billion.

The 21st century – one of the most successful retailers in the

world
Today, 9029 stores and club locations in 15 countries employ 2.1 million associates, serving
more than 176 million customers a year. Our history is a perfect example of how to manage
growth without losing sight of your values. Our most basic value has always been, and always
will be, customer service.

Sam’s secret — give your customers what they want

In his autobiography, Sam said, "… if you think about it from the point of view of the customer,
you want everything: a wide assortment of quality merchandise; the lowest possible prices;
guaranteed satisfaction; friendly, knowledgeable service; convenient hours; and a pleasant
shopping experience. You love it when a store exceeds your expectations, and you hate it when a
store inconveniences you, gives you a hard time, or pretends you're invisible."

Culture
Mr. Sam’s values
We’re known around the world as the company that helps our customers save money so they can
live better. We’re also well known for our unique corporate culture. Sam Walton built our
business on values and morals. Those rules and customs have helped us become one of the
world’s most admired companies.

Respect
At the core of every one of our rules and customs is the basic value of respect – for the customer,
associates, and suppliers. It’s our focus for building relationships. It helps us serve the
communities in which we live, and build a business committed to excellence.

Learn about our culture

Open Door
Our management believes open communication is critical to understanding and meeting our
associates’ and our customers’ needs. Associates can trust and rely on the open door; it's one of
the most important parts of our culture.

Sundown Rule

Observing the Sundown Rule means we do our best to answer requests by the close of business
on the day we receive them. Whether it's a request from a store across the country or a call from
down the hall, we do our very best to give each other and our customers same-day service. We
do this by combining our efforts and depending upon each other to get things done.

Grass Roots Process

Sam’s philosophy lives on today in Walmart’s Grass Roots Process, our formal way of capturing
associates’ ideas, suggestions and concerns.

3 Basic Beliefs & Values

Our unique culture has helped make Walmart one of the world’s most admired companies. Since
Sam Walton opened Walmart in 1962, our culture has rested on three basic beliefs. We live out
these beliefs each day in our interactions with our customers and each other.

10-Foot Rule

The 10-foot Rule is one of our secrets to customer service. During his many store visits, Sam
Walton encouraged associates (employees) to take this pledge with him: "I promise that
whenever I come within 10 feet of a customer, I will look him in the eye, greet him, and ask if I
can help him."

Servant Leadership

Sam Walton believed that effective leaders do not lead from behind their desks. "It's more
important than ever that we develop leaders who are servants, who listen to their partners – their
associates – in a way that creates wonderful morale to help the whole team accomplish an overall
goal,” Sam said.

Teamwork
Sam Walton, our founder, believed in the power of teamwork. As our stores grow and the pace
of modern life quickens, that philosophy of teamwork has only become more important over the
years.

Walmart Cheer

Don't be surprised if you hear our associates shouting this enthusiastically at your local Walmart
store. It's our cheer, and while it might not sound serious, we take it seriously. It's one way we
show pride in our company.

Associate Stories

Read inspiring stories from associates (employees) that carry out our beliefs and values every
day.

Walmart
Walmart Discount Stores
Our founder, Sam Walton, opened his first Walmart discount
store in 1962. Today, there are 699 stores offering a pleasant
and convenient shopping experience across the United States.
The size of an average store is 108,000 square feet. Each store
employs about 225 associates.

Our stores feature wide, clean, brightly-lit aisles and shelves

stocked with a variety of quality, value-priced general
merchandise, including:

 Family apparel
 Healthy and beauty aids
 Electronics
 Toys
 Lawn and garden items
 Jewelry

 Automotive products
 Home furnishings
 Hardware
 Sporting goods
 Pet supplies
 Housewares
Walmart Supercenters
Our Supercenters were developed in 1988 to meet the
growing demand for convenient, one-stop family shopping
featuring our famous Every Day Low Prices. We save you
time and money by combining a full grocery and our general
merchandise under one roof.

There are 2,921 Supercenters nationwide, and most are open

24 hours. Supercenters average 185,000 square feet and
employ about 350 or more associates.

Supercenter groceries feature:

 Bakery goods
 Meat and dairy products
 Fresh produce
 Dry goods and staples
 Beverages

 Deli foods
 Frozen foods
 Canned and packaged goods
 Condiments and spices
 Household supplies

Most Supercenters also have many specialty shops such as:

 Vision center
 Tire & Lube Express
 Brand-name restaurants
 Portrait studio and
one-hour photo center
 Pharmacy
Deficit Reduction Act

 Health clinic
 Employment Agency
 Hair salon
 Bank

Walmart Neighborhood Markets

Neighborhood Markets offer a quick and convenient shopping
experience for customers who need groceries,
pharmaceuticals, and general merchandise all at our famous
Every Day Low Prices.

First opened in 1998, there are now 183 Neighborhood

Markets, each employing about 95 associates. A typical store
is about 42,000 square feet.

Neighborhood Markets feature a wide variety of products,

including:

 Fresh produce
 Meat and Dairy products
 Frozen foods
 Dry goods and staples
 Health and beauty aids
 Stationery and paper goods
 Drive-through pharmacy

 Deli foods
 Bakery items
 Canned and packaged goods
 Condiments and spices
 Pet supplies
 Household supplies
 One-hour photo center

Marketside
Opened in 2008, Marketside stores are small community pilot
grocery stores specializing in fresh, delicious meals at great
prices. In our stores, customers can shop for a variety of fresh
ingredients, restaurant-quality prepared meals and their
everyday favorite national brands - even freshly baked breads
and a wide assortment of wines.

We provide a fresh and convenient shopping experience for

busy people who want an easy answer to the question, 'What's
for dinner?'

Marketside offerings include:

 ENTRÉES AND SIDES inspired by classically trained chefs and ready to serve in
minutes.
  An assortment of HOT FOODS like pizzas, roasted chickens, soups and breads that are
fresh out of our oven.
 Daily deliveries of fresh produce, meats and flowers for GUARANTEED FRESHNESS.
 More than 300 NATURAL AND ORGANIC products throughout the entire store.
 A vast assortment of wines, with over 200 under $10.*
 Plus, all the GROCERY BRANDS you want at low, low prices!

So stop by one of our convenient locations in Arizona in Chandler, Gilbert, Mesa and Tempe.
We can't wait to meet you!

Walmart.com
Founded in 2000, Walmart.com brings the convenience, great merchandise selection, friendly
service and Every Day Low Prices of your neighborhood Walmart to the Internet.

Walmart.com features more than 1,000,000 products, plus easy-to-use music downloads and
digital one-hour photo services. And we’re adding more great products every day.

During the holidays, Walmart.com features many special offers available only online. It’s also a
convenient place to find out about our exciting in-store holiday specials.

With our innovative Site to Store program, you can purchase items at Walmart.com and then
have them shipped free to your local store for pickup.

Logistics

An inside look of a Walmart distribution center

From there — to here

Logistics — it’s how we get our products from the manufacturer to our store shelves. It’s the
heart of the Walmart operation. We move millions of products to customers each day of the year.
And we’re using the latest environmentally-sustainable practices in the process.

Distribution Centers
We have one of the largest private distribution operations in the world. We have more than 40
Regional Distribution Centers. Each one is over 1 million square feet in size. They operate 24/7
to keep our fleet of tractors and trailers rolling. Inside each DC, more than five miles of conveyor
belts move over 9,000 different lines of merchandise. Each DC supports between 75 and 100
stores within a 250-mile radius.

And more distribution centers

There are also distribution centers for specific product categories such as grocery, jewelry,
pharmacy, apparel/shoes, and for Sam’s Club. The DotCom Distribution Centers, which support
the Walmart.com online operation and the Site to Store program, is the fastest growing segment
of our distribution network.

Learn more about our logistics team

Walmart Heart

Walmart Heart is a volunteer program that a Walmart truck driver started to help people with
chronic medical conditions. Drivers make individuals “honorary Walmart drivers,” visit their
homes and give them the ride of a lifetime in a Walmart truck.

Celebrating Our Truck Drivers

We have the best truck drivers in the country and they play a big part in our company’s success.
International
Saving people money so they can live
better — worldwide
In 1991, Walmart became an international company when
we opened a Sam's Club near Mexico City. Just two years
later, Walmart International was created.

We’ve created stores with different styles and formats to fit

in with local customer needs, desires, and customs. More
than 75 percent of our international stores operate under a
different banner than Walmart. But, whether we’re Pali in Costa Rica, Todo Dia in Brazil, or
Despensa Familiar in Central America, all of our stores share a common goal: Save people
money, so they can live better.

Today, Walmart International is a fast-growing part of Walmart's overall operations, with 4,611
stores and more than 730,000 associates in 14 countries outside the continental U.S. In fact, on
November 29, Walmart confirmed an offer to acquire 51 percent of Massmart in South Africa.

International Operations
Learn more about our history, operations and presence in each market.

Argentina China Honduras Nicaragua

Brazil Costa Rica India United Kingdom

Canada El Salvador Japan

Chile Guatemala Mexico