SENIOR PROGRAM MANAGER

New Products/Services Implementation/ Program Management, Market/Analysis & Str

ategic Planning, High Tech Management, Business Operations, Customer Service and
Sales, Financial Auditing and Analysis, Key Stakeholder Management, Six Sigma O
perations/Quality Improvements
Results oriented manager focused on execution, successfully proven in managing a
nd delivering large projects and multi-million dollar programs.

PROFESSIONAL EXPERIENCE
AT&T 2001 - 2010
Senior Program Manager Sales Process Engineering
Managed staff of five project managers, providing direction and guidance in th
e management of 18-25 ongoing projects in support of the sales organization
Managed communications of program status across multiple levels of management,
including executive director and VP levels
Worked with business analyst team to refocus requirements development toward a
use case/user scenario methodology to improve scope management and avoid rework
at the end of the development cycle
Streamlined program management operational activities resulting in improved eff
iciencies, reduced exposure in failed projects and improved customer satisfacti
on
Key Results
Delivered capability that enabled the reduction in sales force head count by 23
5
Reduced the number of project managers by 50% while managing 25% increase in pr
ojects
Contributed to a 50% reduction in business requirement misses across all projec
ts
Contributed to a reduced organizational cost structure by 45% over the past 18
months
Improved Organization output by 75% through operational efficiencies and proces
s redesign
Project Manager, Enterprise Operations Support
Negotiated schedules with key stake holders for a multi-million program execute
d to improve sales force efficiency and productivity
Trained and guided a new group of five project managers assigned to our team
Analyzed program financial performance and took corrective action to bring it i
n line
Streamlined the gathering and presenting of program status content for senior m
anagement
Key Results
Implemented all projects on-time and within budget
Shortened the time it takes to ramp up new project managers by 50%
Grew key partnerships across multiple organizations to improve the delivery of
complex projects

Page Two
AT&T 1996 - 2000
Strategist, Corporate Strategy & Business Development
Gained enterprise wide adoption of a corporate strategy for IP communications
Used a macro view of the marketplace that encouraged the Chief Financial Office
r and business unit leaders to work towards capturing the opportunity of IP comm
unications
Key Results
Specifically assisted Executive Vice President of strategy by quantifying the o
pportunity for IP communications in terms of incremental revenue to the corporat
ion and each line of business
Derived potential incremental value from research data on services similar to o
ur IP communications offer, which helped determine strategy
Identified potential competitors in the communications space that were not orig
inally considered threats to AT&T and used that discovery to create strategy
Evaluated and forwarded recommendations on potential strategic partnerships

Project/Product Manager, Emerging Services

Managed the schedule, budget, and performance criteria for the development of b
illing, customer care, and fraud management systems
Managed client and supplier relationships, enforcing service agreements and mon
itoring expenses
Provided business management of customer care, fraud detection, and billing ope
rations
Key Results
Managed the development of a billing, customer care, and fraud management solut
ion for two market trials as well as managed a $1 million budget for that effort
.
Responsible for successfully billing over 1,000 customers in three market trial
s
Managed the back-office implementation of the AT&T Mail Center project and iden
tified a $1.5 million error in the accounting of the AT&T Mail Center project

EDUCATION
Attained Project Management Professional (PMP) Certification 2010
Attained Six Sigma Green Belt Certification - 2010
The George Washington University
Master of Science Project Management (MSPM) 2003
University of Pennsylvania
The Wharton School - New Product Development and Introduction Program Certifica
te - 1998
AT&T Systems Analysis and Design Certification - 1991
Georgia State University
BA - Economics - 1985