1.

1)how can you maintain links between an opportunity and

other sub opportunity?
2)what is the significance of Billing relevance field in

ANS 1) This can be maintainned with the help of project profiles.

They are defiend in the IMG settings

2)There is no relavence of the Billing field in the

Opprtunity

2. what do sap crm consultants do in realtime

ANS analyze the business requirments according to that
configure the ERP

3. what is the package that you use to save the OD profile?

ANS $tmp and save it

4.what r the different organisational determination rule in

crm?

ANS rule type responsibilites.

rule type organisational attributes
or
there r two types
1. rule type this is working for read and evaluated
2. organisation type this is only read

5. what are the prerequisites to create an opportunity?

ANS lead is the prequisites for opportunity after qualifing it
as a hot lead then it is send through workflow and then
opportunity is created
or

for oppt we can creat 2 ways one for followup trnsation

form lead or direct oppt,
in follow up transation for lead u should maitain copy
control for lead to oppt, than if lead is qualify respected
levels form the workflow automatically oppt will creates ,

for oppt u should maitain sales cycle and phases ,and all
profile propre way and
ant follow up for oppt u should maitain copy control

6. what is netweaver in SAP & its role?

ANS netweaver is a sap componet, it is like single sign in sap ,
using netweaver u can give particaular screen to the user
u can log in to any sap systems using netweaver ,
it is contorl by EP consultant
7. wht is diff btn r/3 pricing and crm pricing
ANS
in crm u could not find account keys

or

Differences in Pricing in SAP CRM and SAP R/3

Functional Differences:
Function Condition Type in SAP R/3 Comments
Determination EK01, EK02 Connection is not supported
in SAP CRM
Rebate processing BO01 to BO05 Rebate processing
is not supported in SAP CRM
Down payment processing AZWR Down payment processing is
not supported in SAP CRM
Invoice lists RL00, MW15 Factoring discounts are not
supported for invoice lists in SAP CRM
Cost prices VPRS Cost prices only exist in SAP CRM
if delivery-related SAP CRM Billing is being used. In this
case, the cost price is determined: Goods issue in the SAP
R/3 OLTP System reads the costs and transfers them to the
billing due list in the SAP CRM System
Expected customer price EDI1, EDI2 Expected customer
price via EDI is not supported in SAP CRM
Differences in Condition Processing
1. • The source condition record cannot be
displayed in SAP CRM for technical reasons, when processing
conditions in a transaction.
2. • Unlike SAP R/3, SAP CRM recognizes
several pricing transactions. This enables you to compare
pricing transactions. This can be useful after failed
searches or price changes.
3. • The pricing type cannot be predefined
when starting a new pricing transaction in SAP CRM.
regards
k.narsimha rao

8. mention the types of profiles you find in lead and opportunity

ANS
1:action profile
2:orgdata profile
3:text profile
4:date profile
5:partnerdetermination profile
6:subject reference profile

9. tell me about Landscape?

ANS

land scape is system environment , in every project we will

having systes like
development system
test & qualitiy system
production system

in dev system we r having clients for ex 100 is for olden

client 200 is sandbox like thins
if u made any thing customization in dev system we should
transport to testing system u have test that and send it to
production system in production system daily business going
on

as a consultant we should work on dev for customization

10. What is connectivity in SAP crm?

connectivity is nothing but connecting the servers from crm

to any other system (sap or non sap)
using through middle ware we can connect the systems
sap crm is collection of adaptors ,

11. mention the tactics for the objective "brand awareness”

ANS
door to door surveys
internet
advertising through different channels

12. do we need to assign workflow in action?

ANS no not required

13. what sort of customising do you do for creation of marketing planner

ANS for mktg we can do customizing setting like

field grouping, objectives ,tactics, additional date ranges
any new field go for web setting ,it is better go through the path
img-crm-marktg-mktg planning and campaign mangmt -

there u can do all customizing setting for marketing

14 what is the transaction code for CRM-ANALYTICS

ANS

This is not the business transaction. CRM-Analytics is for

datasource. It is for data analysis to various business
scenarios like Marketing, Sales, Service.

15. EXPLAIN IC WEBCLIENT NAVIGATION BAR PROFILE ? WHAT IS

TRANSACTION LAUNCHER IN IC WEBCLIENT?
ANS
navigation bar is set functions that access to particular
objects like ( maintain accounts , identify accounts ,
creat orders, call list maintenance , fact sheets and etc )
Navigation bar appears in ic-web left side , we can
Customize accounting to our requirement

Transation launcher is opens URL ID or web site

path _ IMG- CRM-IC WEB CLIENT - BASIC FUNCTIONS - TRANSACTION
LAUNCHER - DEFINE URL AND PARAMATERS

ANY MORE INFORMATION

SEND MAIL TO erp.narsimha@gmail.com

16. How do you assign a business partner to your organizational

unit?
ANS
Go Org structure and create positions and right click on
position and assign BP No-

or

after assigning a position to sales group click on assign

and then it will ask whether bp or user then assign bp

17. Give the detailed structure from marketing planner to service

ANS
it is better go through the help.sap
bcz business process is different to business to business so
service process is depends on there business process,
so ur quesstion ex:
mktg- leads-oppt-order-if r3 is there delivery- billing
for service request - send to service org - srive org to
service agent - service billling -
this is normal process in service

18. 1)What are the extra tabs that are available in sales
methodology as compared to opportunity?
2)what is transport of buying center in opportunity?

ANS

The extra tabs available in the sales Methodology are Buying

center, Sales Assistant,

The transport of buying center in the opportunity is the

Partner determinartion procedure .

If any one wnats answers Plz postme at ankumar9@gmail.com

19.what is the difference betweem campaign and trade
promotion?
ANS
Campaign will be always aimed at the group of customers to
create awareness, brand image, new product launch. etc.

Trade promotion will be always aimed at a single

customer. To retain the customer trade promotions will be
carried out.
Trade promotion will vary from customer to customer.

Or

Campaign is of Broad spectrum word where

An instrument used in Marketing Management to plan the
measures by which a marketing plan is to be executed.

The campaign defines the:

Activities
Target groups
Product groups
Persons responsible

Trade promotion

Marketing activity in the consumer goods industry where

trading takes place within a specific time period. The aim
of this activity is to increase brand capital, brand
awareness and market share, to increase sales volume or to
launch new products or product ranges.

20. what is the basic thumb rule of CRM?

ANS
the basic thimb rule of sapcrm is theat
selecting ,acquring ,retaining and better serving the
customers .more over the main concept of sapcrm is that to
satisfy the customer and 2 maining the long term
releationship with the customers for that sapcrm is having
so many functionalites ..........

thank you my dear friends plz if u r having any quetions

faced in real time plz farward me my mail id is
shaker_loves@yahoo.com r call me 9739400137...i will be
available

or

the basic in sap crm is u should know the some business

process , and u have to map , if u find the logic in crm it
is very easy ,in crm we have modules like sales , service
and mktg . and channels are cic (win and web client )abd
mobile sales and internet sales so , for every business
improvement they might be use any one , for ther requerment
so have to analyis og business process

21.how to delate data tabs in sales transations

ANS
we can delate the sales transation data tab using the
screen varient or transation varient , and we can data tabs
using the EEWB , easy enhance ment work banch ,
for better decision consultant u r technical consultant he
will guide u

22. what are the components of CIC?

ANS

1.bpsearch
2.call status
3.reminder scripting
4.action box
5.applicatin area
6.navigation area
7.quickeys
8.tool bar

23. Give the path for creation of service processes

ANS

there is no path for service

it better go for help.sap
frist u should the the service process ,
srvice process is diff from business to business

24. what is the difference between action and workflow?

ANS

Workflow-1.workflow settings required

2.process complex scenarios with multiple steps and systems.
3.triggered by event activites custimizing or programming
workflow requires a commit work.
4.n seperate planning and start condition.
5.used in om
6.creates work items in buniness workplace.

Actions-1.workflow settings not required

2.process steps single steps in a single crm system
3.triggered by basis ppf which does not require commit work
4.used independantly of om
5.used independantly of business workplace
6.appropriate for date driven process

25. How do u manage opportunities?

oppt can be managed through business transaction categories

It controls the profiles and transactions

Siemens Questions
1. Is it possible to create condition record in both crm as
well as in R/3. explain in more details
2. Can you give some example of business object,
customizing object, conditon object
3. What are the different bdocs available in MW
4. How do you integrate R/3 with CRM
5. What are the different data update in crm through
middle ware
6. If i create a new condition record in R/3 how do you
sync with crm
7. what are the org.objects available in org.mgt.
8. What are the process of org.mgt
9. can you tell me different rule for org.determination
10. How the vol/trade spend tab is determined in marketing
planner, what are the important settings needed

11. Can you tell me trade spend keys

1. R3 adaptor exists in R3
2. Business Partner category allows you to define number
ranges
3. It is not possible to created your own business partner
category
4. One role can have multiple data sets
5. In SAP,It is possible to identify duplicate BP master
record
6. One relationship category can specify bidirectional
relationship
7. Partner role in SAP R3 and classification in CRM used to
define the interlinkage
8. Is it mandatory to define different org structure for
sales and service
9. It is possible to transfer R3 org structure directly to
CRM
10. R3 employee personal master can be transferred to CRM
11. It is possible to use distribution channel to define my
CRM org structure
12. I can simultaneously use responsibility rule and org
model rule
13. Org model is time dependent
14. Org model (HR) in R3 can be transferred to CRM
15. HR Master Record can be transferred to CRM
16. Terri and org mgt can be used simultaneously
17. User defined attributes can be used to define my CRM
org models
18. Both in territory and org mgt it is possible to create
different labels
19. It is possible to store inactive BP in CRM system
20. It is possible to store inactive products in CRM
21. Attributes in Product Master is attached directly
22. Will Org determination be triggered first then partner
determination
23. Partner determination is done again after doc changes
24. Item cat can be made to be re-determined during copy
control
25. Line item status as per R3 partial delivery will get
updated in CRM doc
26. It is possible to do the billing of CRM service order
in R3
27. In an activity journal template, can we really update
material type
28. It is possible to create survey questions which will
generate dynamic subsequent questions
29. It is possible to attach 2 alternative partner
determination procedure to a transaction
30. When I am defining CRM access sequence, it is possible
to refer business logic
31. It is not possible to handle free goods in CRM IPC ?
through java codes
32. Is it possible that in partner determination procedure,
different partner function can be determined at different
times
33. In partner determination procedure, I can use multiple
relationship levels
34. Is it possible to used preceding document?s org units
during copy
35. Mandatory IPC data loader is needed to pull the data
from R3 to CRM system
36. Is it possible to transfer specific objects from R3 to
CRM
37. It is possible to combine both the CRM and R3 pricing
conditions in one document
38. It is possible to do the same when document is going to
R3
39. Is it possible to have CRM variant for 3 levels for
products
40. Processing time for action is specified in scheduled
conditions
41. Action can be used to trigger a workflow
42. Action can be used to take manual decision
43. Workflow can be used for date driven process
44. Customization from CRM to mobile data can be done
through SBDOC
45. Customization from CRM can be pushed to R3 system
46. Consolidated Database is needed for every mBDOC
47. A BDOC can hold only modified fields
48. Hierarchical distribution of business data among CRM
ecosystem
49. Publication and subscription are linked one to one
50. Middleware trace functionality can be used to monitor
inbound queue
51. Flow context in middleware can be defined using a
formula
52. In Solution Manager it is possible to initiate the
integration testing
53. Internet Sales is an application that is built using
JSP
54. Following application are used using JSP
a. Internet Sales
b. Win client
c. Web client
d. Collaborative Showroom
e. Partner Portal
55. Blueprint table exists in Enterprise portal server
56. How R3 text objects are brought into CRM?
57. How do we integrate the CRM with SAP R/3? Where do we
mention the IP address of SAP R/3 server? What else is
required?
58. What is the difference between replication and
realignment in CRM?
59. What is the difference between an activity and a task
in CRM?
60. Can you point out some details of BP ownership in CRM?
Specifically, we will be loading channel partners from R/3.
We would like to assign these partners to specific "channel
managers." What constitutes this ownership?
61. Should clients implement both WinClient and WebClient
for the IC or only one of them? Could you please explain
this with supporting reasons?
62. Fully grown my SAP CRM is built on the following
components
a. CRM central serve
b. SAP R/3 as a back end system
c. SAP BW system as a data ware house solution with
comprehensive statistical and analytical possibilities
d. SAP APO as global ATP check and demand planning solution
e. SAP enterprise portal as a tool to provide integrated
access to all the systems
63. Business partner category
64. Business partner group hierarchy
a. A business partner can be assigned to several
hierarchies of different categories
b. The business partner GH allows you to group business
partners in a multilevel GH
c. Time dependent
d. Groups business partners together in a hierarchy for
statistical or analysis purposes
65. The mapping classification from CRM to R/3 in PIDE
a. Consumer (an organization or person)
b. Customer
c. Prospect
d. Competitor
66. What is the organizational unit used for
a. Sales organization is used for pricing
b. The organizational structure can be different from R/3
and has no restrictions regarding usable levels
c. Time stamp
d. You can assign scenario specific attributes to the
relevant org units for org. determination, transaction
processing, partner determination etc.,
67. Organization data determination can be done using
a. Transaction type
b. Organization structure
c. Business partner
d. Product master
68. Org. data profile is assigned to Transaction Type
69. A holder can be?
a. Occupy positions
b. Is an optional organizational unit
70. Organizational model can be maintained in CRM. Which of
the following are true.
a. To assign a user to a position u also need to have
master data maintained for the same
b. Can be mapped from CRM to SAP R/3
c. Additional levels in CRM are mapped into R/3
automatically
71. Ways to determine the org units in a document
72. Responsible organizational unit is used for..
a. Derives all other org.units
b. For pricing
c. Equivalent to R/3 plant
d. Is in charge of a business transaction
73. Territory management is used for
a. Reflect the market view of an organization
b. Specifies which products can be offered in a territory
c. Who has the highest revenue
d. Which BP?s belong to a territory
74. Who is responsible for a territory
a. We must link employees with territories via the HR
Position in org. management
b. Can assign permanently or for a definite time period
75. True for territory management
a. Hierarchies can be time dependent
b. Can use hierarchies for representing territories
c. We can define our own attributes to define a territory
76. Following is true with regard to product categories
a. Initial assignment of products to product categories is
Done during download from OLTP
b. PC?s are assigned to Ptypes
c. PC can be assigned to many categories
d. Can have hierarchy of product categories
e. If a product type is assigned to a category only
products of this type can be assigned to a category
77. Following is true with regard to attributes and set
types
a. Attributes are assigned directly to product master
b. Set types are group of attributes or fields
corresponding to various database tables
c. Attributes are assigned to set types
d. Set types and attributes can?t be transferred to R/3
78. Mapping of SAP R/3 to SAP CRM with regard to products
a. Material type to R3PRODSTYP
b. Material group to R3MATCLASS
c. Product hierarchy to R3PRODHIER
79. Sales Transactions are
a. Business activity
b. Quotation
c. Sales Order
d. Leads
e. Inquiry?
80. Control attributes in a transaction type
a. BOM explosion
b. Text determination procedure
c. Partner determination procedure
d. Object relation procedure
e. Action profile
f. Number ranges
81. Business transaction category is a control attribute
that controls
a. Item category determination
b. Subordinate transaction type
c. Control attributes of transaction type
d. Subordinate item category
82. With regard to copying and creating a follow up
document following is true
a. Copy survey
b. Copy control
c. Copy item number
d. Copy pricing agreements
83. In copy control customizing what setting can influence
transaction type and item category determination
a. Copy survey
b. Copy control
c. Copy item number
d. Copy pricing agreements
84. Following is true for texts
a. You define the source text of text types within access
sequence
b. The texts are automatically determined in a document or
can be entered
c. Can be assigned to transaction type and item categories
85. Which statements are correct for status management
a. It?s controlled by status profile
b. You must assign at least one object type to the status
procedure
c. System status can be controlled by system profile
d. User status is set internally by the system
e. Header status is independent of item status except in
case of status completed
f. Status profiles can be assigned to transaction type or
item category
86. Following is true with regard to incompleteness check
a. Incompleteness check allows you to find out whether a
document is complete or not
b. In customizing you define which fields are mandatory for
which transaction type and/or item category
c. Incompleteness check is not available on the CRM mobile
client
87. Which of these functions are possible on sales
transaction in CRM
a. Change price at item level
b. ATP check
c. Document flow
d. Auto creation of delivery document
88. Activity management is an important component of CRM.
Which of the following are true
a. Task is transaction replicated to R/3 and mobile client
89. Business activity and task have the following in common
a. Needs a specific date
b. Includes a business partner
c. Have org data
90. Activities and calendar integration
a. Bidirectional data exchange between my SAP CRM
middleware and groupware solutions
b. Activities appear in calendar if calendar flag is active
for each partner functions and Activity type
c. Activities can be created or changed directly from
calendar
91. Fact sheet
92. Order of customizing for partner determination
93. Partner functions necessary for uploading sales order
into R/3
a. Sold to party
b. Ship to party
c. Payer
d. Bill to party
e. Employee responsible
94. IPC is required to calculate pricing in CRM. Which of
the following are true
a. It consists of SPE, SCE and TTE only. as it also
includes data loader and limited product master information
b. IPC accesses CRM database
c. IPC is JAVA based technology
95. Identify the correct statements regarding the pricing
in CRM
a. Maintained in CRM. IPC accesses R/3 enterprise
96. Tax calculation
a. The business partner and product tax classification is
made by assigning tax groups to the tax types that must be
determined in any given country
b. The tax groups indicate whether a business partner is
liable for or exempted from respective tax type that is
imposed
c. The combination of tax group, the country or region and
the tax type determines the tax condition record
d. A business partner or a product has not been assigned a
tax classification, the default tax group is used
97. True for actions
98. Schedule condition
99. Billing prerequisites
a. Billing unit
b. Number ranges
c. Billing types
d. Item categories
e. Item category determination
100. Data exchange between R/3 and CRM
101. Adapters
102. Main tasks of R/3 adapter
103. Administration console ?Replication Administration
104. Publisher-Subscriber Concept
105. Load filtering
106. What is a business scenario
46. Key Blocks for people centric CRM
107. What does the role definition determine
a. A task oriented content
108. SAP Net Weaver
109. Three layers of Web Application Server
110. What is business package
111. The delivery mechanism is in the iView studio.
Following are the primary functions
a. Informing customers about available packages, worksets,
and iViews and making the content available for down load
b. Supporting the develop community in creating new
content and offering it to SAP portal customers
c. Delivering updates and patches
112. Functions of Blueprint Application Builder
113. Functions of CRM Designer
114. Blueprint tables
115. IViews are generally displayed through portal pages.
You can import predefined pages or create your own. What
does the page definition include
a. iview bundles pages, worksets, roles
b. Pages bundles iviews, worksets, roles
c. List of the pages
d. A list of iviews and associated pages
116. What is role editor needed for?
117. The collaborative business is used for?.

ALLinterview.com

How is CRM and R/3 differ from each other?

R/3 is an integration of different application suits. It has its own architecture and way fo
functioning. CRM is all about maintaining the relationship with a customer. It is
supposed to enhance the profit of the company or organisation since the ultimate goal of
any company is profit. Therefore CRM is one step ahead for their goal achievements.

SAP R/3 is a 3 tier based client/ server based application. One layer is presentation layer
(Client) which interfaces with the end user. Second layer is application layer for all
business - specific requirements (Program), and third is database which contains all
information and records about the system, including transcational and configration data.

SAP R/3 has been developed in it's own language called ABAP (Advanced business
application programming).

Different modules of SAP R/3 are - FICO, MM, PP, SD, IS, AM, HRMS, SCM, SEM,
WM etc.

Where CRM is under a business mySAP Business Suit collection (SRM, CRM, SCM
etc).
2. CRM Software
Sales Force Automation
- Contact management
Contact management software stores, tracks and manages contacts, leads of an
enterprise.
- Lead management
Enterprise Lead management software enables an organization to manage, track and
forecast sales leads. Also helps understand and improve conversion rates.

eCRM or Web based CRM

- Self Service CRM
Self service CRM (eCRM) software Enables web based customer interaction, automation
of email, call logs, web site analytics, campaign management.
- Survey Management Software
Survey Software automates an enterprise's Electronic Surveys, Polls, Questionnaires and
enables understand customer preferences.

Customer Service
- Call Center Software
- Help Desk Software

Partner Relationship Management

- Contract Management Software
Contract Management Software enables an enterprise to create, track and manage
partnerships, contracts, agreements.
Example: Upside Software, Accruent Software, diCarta, I-Many.
- Distribution management Software

3. Advantages of CRM
Using CRM, a business can:
- Provide better customer service
- Increase customer revenues
- Discover new customers
- Cross sell/Up Sell products more effectively
- Help sales staff close deals faster
- Make call centers more efficient
- Simplify marketing and sales processes

The types of data CRM projects collect

- Responses to campaigns
- Shipping and fulfillment dates
- Sales and purchase data
- Account information
- Web registration data
- Service and support records
- Demographic data
- Web sales data

1. What is Business Process Management - BPM?

Business Process Management or BPM, is the practice of improving the efficiency and
effectiveness of any organization by automating the organization's business processes.
BPM used to be also know as Business Process Reengineering (BPR).
Many companies have business processes that are unique to its business model. Since
these processes tend to evolve over time as the business reacts to market conditions, the
BPM solution you choose must be easily adaptable to the new conditions and
requirements and continue to be a perfect fit for the company.

In order to use BPM effectively, organizations must stop focusing exclusively on data
and data management, and adopt a process-oriented approach that makes no distinction
between work done by a human and a computer.

- The idea of BPM is to bring processes, people and information together.

- Dynamic infrastructure requires separation of flows, business rules and services.
- Identifying the business processes is relatively easy. Breaking down the barriers
between business areas, and finding owners for the processes is difficult.
- BPM not only involves managing business processes within the enterprise but also
involves real-time integration of the processes of a company with those of its suppliers,
business partners, and customers.
- BPM involves looking at automation horizontally instead of vertically.
- Business Activity Monitoring (BAM) is essential for measurement of BPM impact.
Examples of BPM tasks that your organization performs that should be automated
include:
- Expense Reports Travel Requests
- Purchase Orders Human Resource Management
- New Accounts and Credit Authorizations Sales Orders
- Project Management Software Change Management

The following example illustrates the power of BPM:

When a B2B partner needs some inventory, he can log into the web site and order
required inventory. An email will be generated and sent to the supervisor responsible for
the partner's inventory. The supervisor can click on the link in the email, login to the site
and approve the inventory. The partner will be notified of the allocation and the inventory
will be shipped