RETAIL AND BUSINESS MANAGER

SUMMARY OF QUALIFICATIONS
Astute, hardworking, and seasoned professional, offering more than 27 years of s
olid, outstanding sales, customer service, and management experience. Displays e
xceptional leadership, organization, communication, and interpersonal relationsh
ip skills. A strategic player, known for utilizing every possible method and app
roach on sales and management; able to prioritize the growth and success of the
company with optimum satisfaction to clients. Possess proven record of success i
n administering and handling employee issues and business concerns.
Key Strengths:
* Business Management and Operations
* Territory and Account Management
* Consultative and Solution Selling
* Sales Action Plan
* Outstanding Customer Service
* Marketing and Promotions
* Competitive Market Research and Analysis
* Extensive Product Knowledge and Implementation
* Persuasion, Negotiation, and Implementation
CAREER HIGHLIGHTS
* Supervised and managed the training of more than 20 sales representatives that
led to increasing their work performance and improving productivity. ~ Books ar
e Fun/ Readers Direct
* Efficiently directed the regional sales operations with more than $5 million i
n sales and events. ~ Books are Fun/ Readers Direct
* Contributed to the dramatic increase of yearly sales operations with $1.3 mill
ion yearly sales. ~ 7-ELEVEN STORES
* Proactively provided expert oversight to and trained 18 employees that helped
expand their productivity. ~ 7-ELEVEN STORES
PROFESSIONAL EXPERIENCE
STORE MANAGER
Dollar General Retail Store, Burlington, NJ 2009-Present
Oversee all aspects of store operations, including supervising employees as well
as organizing employees'shifting schedules and duties. Spearhead and monitor em
ployees responsible for executing sales work, conducting inventories, and mainta
ining operating and daily transaction records. Ensure that all employees abide
with regulations, such as establishment security, sales and record, and procedur
es and practices. Perform administrative tasks, including hiring and training of
new employees.
STORE MANAGER
Masquerade LLC (Halloween Adventure) , West Windsor, NJ 2008-2009
Performed employee supervision and retail store management on a seasonal basis.
Held responsible for organizing and allocating work schedule and specific tasks.
Supervised employees engaged in managing sales work, performing inventories, re
conciling cash with sales receipts, keeping operating records, and preparing dai
ly record of transactions. Adhered to established security, sales and record kee
ping procedures and practices as well as encouraged compliance with staff.
TERRITORY SALES MANAGER
Scholastic Books, INC, New York, NY 2008
Planned and administered daily events and store promotions. Wrote and ensured pr
oper maintenance of potential customers' lists that could be used for sources, s
uch as sales leads, information from the newspaper, directories, and various oth
ers. Performed solicit order for regular and potential customers from the assign
ed area. Used samples and catalog to help customer learn more about the products
and stress out the benefits of the program. Utilized "cold-calling" approach to
attract more potential accounts throughout the assigned territory.
SALES REPRESENTATIVE
Monarch Jewelry, Gallatin, TN 2007-2008
Sold jewelry, jewels, and watches to businesses. Maintain a list of potential cu
stomers to use difference sources sales leads, information from the newspaper, a
nd directories. Informed end-users on products and benefits of the program throu
gh catalog and samples. Documented and made a report of all business transaction
s and kept expense accounts.
REGIONAL SALES MANAGER
Books are Fun/ Readers Direct, Fairfield, IA 2001-2007
Managed independent contractors' daily operations. Served as a liaison between s
ales department and other sales-related units. Prepared periodic and weekly sale
s report that includes sales volume and potential sales.
FRANCHISEE
7-ELEVEN STORES -CROYDON, PA 1984-2001
Administered the full operation of a 24x7 convenience store; efficiently managed
and monitored employees' performance. Conducted ordering and purchasing of merc
handise. Made sure that all employees abide by the established regulations, such
as establishment security, sales and record, and procedures and practices.
EARLIER CAREER
REALTOR
CENTURY 21 REAL ESTATE SALES * NEWTON PA
DISTRIBUTION MANAGER
BELFORD FARMS * BENSALEM PA
BRANCH MANAGER
HARBISON DAIRIES * PHILADELPHIA PA
EDUCATION
DEGREE/ COURSE
Temple University, Philadelphia, PA
Bucks County Community College, Newton PA