PHILLIP M.

SPENCER 64 Highland Street * Avon, Massachusetts 02322

508-584-1729 (H): 508-577-8298 (C) * ps1dc45a@westpost.net IT
MANAGEMENT: FINANCE / GOVERNMENT Analytical information technology
management professional with proven expertise in developing and
driving successful IT projects and process improvements. Superior
team leader who instills accountability and team mentality that
delivers exceptional project results. Key management contributor who
advances corporate objectives by teaming with cross-functional
divisions to ensure business readiness and optimum operations
functionality. Project Management * Team Leadership * Project
Planning Operational Development * Process Development * Vendor
Management Regulatory Compliance * IT Integration * Disaster
Recovery Planning PROFESSIONAL EXPERIENCE STATE STREET CORPORATION,
North Quincy, Massachusetts * 1996-2009 Application Development
Manager Bess/Swift Help Desk Manager Directed all team development
and support of the Replix Fax Server application. Designed database
modifications and developed new functions to improve operations.
Oversaw help desk team issue resolution efforts and maintenance of
the Intranet pages. Ensured all routing / RMA changes were mapped
into all applicable databases. Worked with customers to resolve
issues and followed up to ensure customer satisfaction. Major
Contributions: * Uncovered a serious federal violation and led the
Business Recovery division team's development and delivery of a
disaster recovery plan for the Replix Fax Server. * Developed and
drove the conversion of midrange applications to run batch processes
on CA Scheduler. * Championed the conversion of Swift from a
bilateral key technology platform to RMA technology. * Led the
successful upgrade of multiple operations systems from Solaris 5 to
Solaris 8 and from Solaris 8 to Solaris 10. * Spearheaded the
conversion from Oracle 9 to Oracle 10 database. * Drove team upgrade
of Replix Fax Server application from version 4.3 to 5.3. *
Recommended and integrated the use of Real media player as a
streaming video meeting tool. CHILDREN'S HOSPITAL, Boston,
Massachusetts * prior to 1995-1996 Production Control Supervisor,
ISD Data Center Oversaw all Production Control team efforts in
maintaining operational integrity of the Data Center. Managed data
run collection, preparation, and directed resolution of operational
issues. Established audit and control processes to ensure system
readiness and function. Developed team work schedules and targeted
performance goals and ensured all deadlines were met. continued...
PHILLIP M. SPENCER * Page 2 * ps1dc45a@westpost.net
CHILDREN'S HOSPITAL (continued) Major Contributions: * Developed
ISD operations turnover standards and DEC application standards. *
Directed the successful upgrade of the DEC Scheduler product to
version 1.1 with no interruption in business operations. * Redefined
job scope to include electronic report distribution functionality and
key applications, including Accounts Payable. * Chaired the
Production Control and Operations Turnover Standards committees. *
Served as a key contributor to the General Ledger System improvement
project and the All-in-One upgrade project. * Contributed to the
implementation of a Change Request/Change Notification system for DEC
and IBM platforms. * Implemented accountability within teams by
conducting weekly one-on-one meetings with staff to ensure project
goals were attained. EDUCATION Bachelor's degree coursework
University of Maine TECHNICAL TRAINING US Navy Cryptologic Technician
(Technical) Class A School Classic Wizard Operator Course (NEC
9142/9548) SECURITY CLEARANCES Top Secret SBI with Compartmented
Access DOD Secret AFFILIATIONS Youth Minister/Leader - Bethel
Pentecostal Church POP Warner Football Head Coach - Stoughton League
Jr. High School Basketball Head Coach - St. Joseph School HARDWARE /
SOFTWARE Sun Solaris platforms * IBM/AIX platforms * Various
Windows platforms * HP Tandem platforms, IBM Mainframe platforms *
DEC platforms * Unix * Guardian * VMS * Shell scripting * Perl
* C CDD * DCL * JCL * FMS * CMS * VAXsim * DECServer * SPM *
DECnet * DataTrieve Fortran * COBOL * Basic