Benjamin J.

Coughtry
251 E.236th St Apt 9
Bronx, NY 11105
(518) 522-6362
bcc28ba4@westpost.net
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OBJECTIVE
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7+ Yrs. experienced, self motivated IT Professional seeks technical growth and c
areer advancement through full time employment at a Seattle based firm.
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RELEVENT WORK EXPERIENCE
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Eze Castle Integration (New York, NY) **July '07 - Present**
Technical positions held:
*Provide remote and onsite technical support for Global Hedge Funds involving M
icrosoft Environments.
*Heavy experience supporting desktop OS (XP, Vista, Windows7); Various Apps (Of
fice 2003/2007);
*Heavy experience supporting Windows Server 2003/2008; Active Directory; Exchan
ge 2003/2007; Blackberry handhelds & BES 4, 5; Symantec BackupExec; Cisco VPN; B
roadsoft VoIP; DNS; DHCP.
*Experience with VMware; Cisco and Juniper Firewalls; ExtremeWare Switches; Ava
ya telecom systems; Citrix; Symantec Endpoint Protection; GPO; DFS; DFS-R; WSUS;
SQL Server; Bloomberg; MAC OS
*Involved with 24/7 On-Call rotation.
*Elected as one of two engineers to roll out a new hosted product to clients.
Responsibilities included receiving one week formal training in the technology (
in CA), beta testing, develop a technical standard, provide training for Technic
al Leads, Engineers and Helpdesk and manage product implementation.
Management positions held:
*Co-managed a team of 26 remote engineers.
*Heavy experience conducting interviews for new engineers, as others progressed
onto other departments.
*Acted as escalation point for technical and procedural inquiries from clients
and other ECI departments.
*Managed two client relationships involving rollout of procedures, training, te
am effectiveness reporting.
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Chatham Central School District (Chatham, NY) **Sept. '04 - May '07**
*Provided on site and remote technical support to all staff and students.
*Supported desktop OS (2000, XP); Server OS (2000, 2003); Various Apps (Office
98, 2000, 2003)
*Supported AD; Exchange 2003; DNS; DHCP; IIS; GPO; Symantec Ghost, Symantec We
b Security Filter and Proxy; Veritas Backup Exec; Symantec Antivirus; MS ISA 200
4 Console; Dreamweaver.
*Provided technical training to staff and students.
*Assisted with Migration from Windows NT Network to Active Directory Network.
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Trustco Back Co. (Schenectady, NY) **Summers '03-'04**
*Technology Intern: Supported desktop OS (NT, 2000, XP). Supported MS Office
98 & 2000; printers and bank specific financial applications. Assisted with mig
ration from Windows NT network to Active Directory network.
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EDUCATION & CERTIFICATIONS
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CompTia Network+ Certified April, '07
Clarkson University Potsdam, NY
Bachelor of Science in Computer Science Fall '02 - Spring '04
Columbia-Greene Community College Hudson, NY
Associate of Science in Computer Science Fall '00 - Spring '02
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HONORS
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Clarkson Leadership Transfer Scholarship Award
Phi Theta Kappa Honor Society Member