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Senior Buyer - Customer Service Specialist - Inventory Specialist

SUMMARY
Professional with 17 years customer service and procurement experience within th
e distribution and manufacturing industry. Strong background in strategic sourci
ng, inventory planning, business development, customer service and vendor contra
ct administration. Strong focus on building and maintaining customer and supplie
r relationships. Proven ability at analyzing material usage and obtaining compet
itive bids and contracts to provide clients with superior procurement processes
and achieving cost savings goals.

AREAS OF EXPERTISE
Strategic Sourcing
researched multiple sources for supplies, evaluated proposals, and negotiated co
ntracts. Contracted for volume discounts from vendors, yielding 15% cost savings
.
Customer Service
research customer requirements and offer solutions to improve client business pr
ocesses, product alternatives and inventory management.
Inventory Planning and Tracking
control inventory levels using technology to track and analyze client usage patt
erns.
Vendor Relations
actively manage interactions with vendors ensuring mutual satisfaction with proc
esses and win-win solutions to challenges.
Contract Negotiations
firmly represent the needs and goals of company management to negotiate the most
favorable terms for contracts.
Management
trained, and supervised purchasing staff of three and a customer service staff o
f four.
QUALIFICATION HIGHLIGHTS
* Plan, direct, supervise, and evaluate workflow processes, ensuring highest lev
els of customer service, accuracy, and time compliance to meet production and ma
intenance schedules.
* Resolved numerous business functions on a day-to-day basis; including customer
enquiries, procurement requests, information requests, invoicing, and stock con
trol.
* Created business plan to stabilize inventory levels and identify and implement
cost cutting measures. Worked closely with plant manager and planners to determ
ine best strategy to support maintenance and production schedules.
* Served as liaison with engineering, manufacturing, and service departments to
ensure compliance with procurement procedures and timely, accurate distribution
of material to meet production and maintenance requirements.
* Provided a high level of customer service and client relations based on produc
t and industry knowledge, outstanding communication and interpersonal skills.
EMPLOYMENT HISTORY
Site Manager/Senior Buyer - 2006 to 2009
Turtle & Hughes Integrated Supply, Linden, NJ
Managed a 7 member team of buyers, and customer service representatives providin
g outsourced purchasing services management to manufacturing and research facili
ties. Responsibilities included office management, vendor and client relations,
business development and improvement, ordering processes, and inventory control
for an integrated supply operation within New Jersey and Pennsylvania.
* Sourced vendors and negotiated supplier contract agreements supporting an inte
grated supply operation, resulting in cost reductions that were in excess of $35
0K with a $2 million spend.
* Reviewed purchase requisitions from engineering, maintenance and manufacturing
confirming correctness of material specifications, sourced best price and deliv
ery to meet requirements.. Scheduled meetings necessary for clarification of req
uirements between company representatives and suppliers.
* Purchased a variety of commodities, including hydraulic and pneumatic valves,
electrical components, plumbing components, HVAC components, mechanical componen
ts and equipment, machine parts, hardware, tools, IT hardware, software, and off
ice supplies.
* Analyzed vendor quotations for requested material and approved procurement of
quality products, maintaining attractive price points satisfying customer demand
s and ensuring company profitability.
* Streamlined the purchasing process through single sourcing of suppliers who ha
ve proven to provide the best product, service, price, quality and reliability t
o maintain inventory levels of stockroom reducing cost the of procurement.
* Provided superior customer service and work quality while demonstrating attent
ion to detail, flexibility and innovation in resolving problems. Possess effecti
ve communications skills, and work well with others at all levels.
* Experienced in supply line materials management, procurement, production, shor
t and long range planning, contract negotiation, quality assurance, and general
business procedures.
* Built a rapport with customers and proposed different products and services ba
sed on their account history and requirements to provide cost savings in the pro
curement of new material and a reduction in inventory stocking levels.
Outside Sales Account Manager - 2004 to 2006
Motion Industries Inc., Elmira, NY
Recruited to promote, expand, and manage a new sales territory in upstate New Yo
rk. Developed and maintained strong account relationships. Scope of responsibili
ties included management of entire sales process, account management, and client
relations. Facilitated distribution partners in providing technology literatur
e, applications, training, and joint sales calls.
* Sourced and collaborated with marketing representatives on sales calls that p
rovided the necessary technical product support to existing and prospective clie
nts based their material and service requirements
* Worked cooperatively with manufacturers representatives to develop appealing p
ackaging, price points, and marketing strategies to highlight products and creat
e a beneficial business growth plan that meet the requirements of client product
ion and maintenance needs.
* Sold mechanical, electrical, material handling, pneumatic, hydraulic, and cons
umable industrial products by calling on contractors, engineers, and purchasing
agents within the manufacturing and maintenance industry.
* Identified customer product requirements and proposed cost reduction plans to
help increase client efficiency and profitability while maintaining company sale
s growth and margins.
* Coordinated buyers, vendors, and clients on special orders to ensure accurate
and timely delivery of material required to meet production and maintenance sche
dules.
Inside Sales Account Representative - 1994 to 2004
Kaman Industrial Technologies, Vestal, NY
Performed all aspects of customer service and satisfaction, including answering
busy multi-line phone system, coordinating special promotions, and providing det
ailed information for various products. Consistently provided excellent, informe
d customer service and maintained strong reliable work ethic.
* Created synergy and successfully communicated with co-workers, field sales tea
m, and key distributors to meet customer product and service requirements
* Conferred with vendors: obtained product and service information, pricing, ava
ilability, and delivery schedule to meet customer production requirements. Prepa
red quotes to customers providing price and delivery options to meet their needs
.
* Determined bidders list, analyze quotations, read data sheets and blueprints,
selected qualified vendors, negotiated prices and ship terms, compared quality,
oversaw receiving, inspection, and returns, and managed inventory levels to supp
ort customer requirements.
* Negotiated, issued, and maintained blanket purchase orders for production mate
rials required by MRP reports.
* Researched requests, checked availability, and, if necessary, recommended alte
rnative products to fulfill customer requirements.
EDUCATION
Liberal Arts
Broome Community College, Binghamton, NY
History/Political Science
Bridgewater College, Bridgewater, VA
Attended institution from 1987-1989
SUMMARY OF SKILLS
* Vendor Sourcing & Negotiations, Purchasing Administration, VMI, JIT, Kanban, C
MMS, Ariba and MRP purchasing systems
* Vendor Management & Procurement, Price Negotiation, Customer Relations
* Inventory Planning & Control, Order Management, Contract Management
WORKSHOPS AND SEMINARS
* Continuous Process Improvement Workshop
* Energy Conservation Product Conference, Reliance Electric Inc.
* SKF Bearing School, SKF Inc.
* New Hampshire Ball Bearing School, NHBB Inc.
* Warner Clutch Training School, Warner Inc.
* Pneumatic/Hydraulic School, Motion Industries Inc.
* Customer Relations Seminar, Motion Industries Inc.
* Reliance Motor and Drive School, Reliance Electric

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