Jon Collins, MCP

120 West Tulpehocken Street

Philadelphia, PA 19144
jacollins1@gmail.com

-Microsoft Certified Professional (MCP)

-Microsoft Certified Business Solutions Specialist (MBSS)
-Microsoft Dynamics CRM 4.0 - Application Development, Architecture Management,
Installation & Deployment, Customization & Configuration, and Extension

Professional Experience
November 17, 2009-September 1, 2010 - Confidential, Philadelphia, PA
Microsoft Dynamics CRM 4.0 Administrator
Responsible for analyzing all business requirements, technical specifications, a
nd infrastructure performance and scalability metrics, and managing the delivery
of relevant, actionable business intelligence for a medium sized (86-94 Dynamic
s CRM 4.0 users) clinical services provider & biotech venture capital Corporatio
n.
Besides continued use of skills listed below, related to the Configuration, Cust
omization, Installation, Deployment, and Extension of Microsoft Dynamics CRM 4.0
, additional accountabilities include:
*Design and Deliver highly customized reports via SSRS, Visual Studio '05/'08 an
d MSCRM 4.0 web service and related database management systems, platforms, & pr
ogramming tools (SQL Server'05/'08/'08R2, Windows Server '03/'08/'08 R2, .Net,
XML/SOAP, etc)
*Customize MSCRM 4.0 UI elements, Create custom web objects, and complement both
with dynamic, client-side functionalities via HTML, XHTML, CSS,JavaScript, Jscr
ipt, XML, FetchXML, AJAX
*Create and Deploy custom .Net Dashboards, custom C#/VB plug-ins, and feature-ri
ch custom forms
*Create, Customize, and Deploy MSCRM 4.0 workflow automation tools to complement
accepted in-house SOPs
*Manage and Contribute to an aggressive business intelligence strategy by mining
external web data and integrating CRM 4.0 with internal data sources across pla
tforms
*Using a comprehensive understanding of MSCRM 4.0 database architecture, MSCRM w
eb service, MS Windows Server '03/'08 (IIS 7, Active Directory, Windows Power Sh
ell) & associated server roles, and SQL Server '03/'08 to assure data integrity,
storage, performance, and delivery via Dynamics usability best practices
*Present functional specifications to senior leaders, Set project timelines & ex
pectations, Manage ongoing projects, and Meet mission-critical project delivery
timelines by adhering to agile/Dynamics 'Sure Step' hybrid development/implement
ation methodology
--
June 2, 2008-June 1, 2009 - Confidential, Broomall, PA
CRM Administrator/Business Analyst
Responsible for a diverse set of operational measures within a small, CRM-focuse
d Microsoft Gold Certified Reseller, primarily Managing Microsoft Dynamics CRM 4
.0 Deployments and web application Design & Development projects
Responsible for Managing the Configuration, Customization, Installation, and Dep
loyment of Microsoft Dynamics CRM 4.0
*Provide and Present a Microsoft Dynamics CRM-based solution to address a divers
e, unique set of business issues for clients within the Financial, Insurance, He
althcare, State Government, and Commercial Real Estate industries
*Manage 2 co-workers, and support the Creation, Customization, and Integration o
f Entities, Workflows, and Reporting, among many other operational functionaliti
es
*Successfully Deploy a customized Dynamics CRM solution to Address client-specif
ic business needs
*Microsoft Dynamics CRM 4.0-related technical expertise (perform at an 'expert'
level):
oAutomated Workflow Construction, Customization, and Implementation
oApplication Customizations, including, but not limited to: Workflow logic, con
struction, testing, and deployment, I-Frame-related deliverables, and all curren
tly available MS accelerators
oMS CRM Data Migration Manager (DMM)
oConfiguration and Deployment skills, as related to MSCRM 4.0:
-SQL Server '05
-Windows Server '03 and '08 (IIS 6.0 & 7.0)
-MSCRM IFD Manual Deployment (Expert) and IFD tool
-(See 'Technical Skills' below for all technical competencies/experience)
Responsible for Managing high-visibility projects, including a project to re-des
ign a software application responsible for managing, and distributing, over $500
Million in state and federal funds annually, and a monthly maintenance contract
to maintain a proprietary application responsible for monitoring prescription m
edication for tens of thousands of inmates within a state correctional system.
--
February 1, 2007-February 1, 2008 - Stubhub, Inc., New York, New York
Regional Operations Coordinator
Routinely maintain company intranet (StubHub.com), address issues beyond the sco
pe of customer service technicians, and monitor the sale and distribution of ten
s of thousands of tickets for events in the New York/New Jersey metro area.

*All references available upon request

Education
The Berklee College of Music, Boston, Massachusetts
BA Professional Music
September 2002-May 2006
Devon Preparatory School, Devon, Pennsylvania
September 1997-May 2001
Technical Skills
Microsoft Dynamics CRM 4.0 Application Management & Customization (Expert), Micr
osoft Visual Studio '05, '08 (Expert), SQL (Expert), SQL Server Reporting Servi
ces (Expert), JavaScript/Jscript (Expert), XML/FetchXML (Expert), SOAP/XML Web S
ervices (Expert), HTML/XHTML (Expert), Office '07 Integration Programming (Exper
t), SQL Server '05 (Expert), '08/'08R2 (Expert), Windows Server '03, '08 (Expert
), Object Oriented Development and Design (OOD) (Expert), Windows Workflow Found
ation (Expert), .NET framework (Intermediate), MOSS 2007 (Intermediate), Window
s SharePoint Services 3.0 (Intermediate), SharePoint Designer (Intermediate), AJ
AX (Intermediate), CSS (Intermediate)