William Calhoun

7314 South Elliott Street * Tampa, FL 33616 * wcc19fa0@westpost.net *

813-871-0209
Administrative Specialist / Office Clerk / Operations Assistant with Record of S
uccess in Ensuring Operational Efficiency
Award-winning administrative professional with degree in business management and
extensive office experience; outstanding oral / written communication and MS Of
fice skills. Well-organized office support specialist with proven strengths in t
ime management and prioritization. Effective coordinator with demonstrated abili
ty to manage internal and external stakeholders smoothly to meet critical deadli
nes.
PROFESSIONAL EXPERIENCE
THE HARTFORD, Tampa, FL 1997-2010
OFFICE SUPPORT UNIT, 2009-2010
Oversaw processing of insurance complaints; coordinated responses from managers,
forwarded to the State of Florida, and closed complaints. Processed departmenta
l checks, and maintained / managed electronic and paper files.
ACHIEVEMENTS
* Saved expenses from penalties and fines by ensuring timely handling of complai
nts.
* Contained costs through accurate processing of checks.
* Secured continuity of customers' driver licenses by filing required forms on s
chedule.
TITLE CLERK / TOTAL LOSS DEPARTMENT, 1999-2008
Managed titles and paperwork for total losses; ensured accuracy and compliance w
ith state-specific standards. Ordered salvage titles and sent to customers. Liai
sed with salvage company; processed invoices. Maintained files, and delivered cu
stomer service to internal and external clients.
ACHIEVEMENTS
* Boosted profits from sales of salvaged vehicles through accurate processing of
titles.
* Eliminated accrual of charges by processing checks on time.
* Commended by clients for providing outstanding customer service.
* Earned Employee of the Year Award for taking on extra work during hurricane se
ason; consistently earned bonuses for strong performance.
SUPPLY DEPARTMENT ASSOCIATE, 1997-1999
Managed inventory, ordered and oversaw distribution of supplies, processed mail,
and routed copies of documents appropriately through company.
SUPPLY DEPARTMENT ASSOCIATE 1990-1997
SWEETBAY, Tampa, FL
Received and managed all merchandise for store, processed damaged items for cred
it, and placed orders for bread and dairy products. Maintained safe and clean en
vironment. Oversaw loss prevention for backroom; performed quarterly inventories
.
MILITARY SERVICE
* U.S. Army, Ft. Ritchie, MD, and Boblingen, Germany; served in Desert Storm / D
esert Shield.
EDUCATION
ASSOCIATE OF ARTS, BUSINESS MANAGEMENT
HAGERSTOWN COMMUNITY COLLEGE, Hagerstown, MD
OFFICE / TECHNICAL SKILLS
* Microsoft Office (Word, Excel, Outlook), Claims Innovation, FedEx and UPS ship
ping systems, Internet research, fax, photocopier
LICENSE
* 620 Florida Adjuster License