Professional Documents
Culture Documents
Project Report
ON
“RECRUITMENT AND SELECTION
PROCEDURE IN HOTEL JAYPEE
PALACE”
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ARYAN INSTITUTE OF MANAGEMENT
& COMPUTER STUDIES AGRA
DECLARATION
diploma.
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Date:
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ACKNOWLEDGEMENT
Before I get into thick of the things I would like to add few
hard felt words for the people who are part of this project
in numerous ways.
valuable guidance.
(Sandeep Pathak)
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CONTENTS
o Vision
o Mission
o Accommodation
Selection
Recruitment
Selection
Topic overview
Research Methodology
Conclusion
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Suggestions
Bibliography
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INTRODUCTION OF HOTEL JAYPEE
PALACE
Amongst the most contemporary of 5 star hotels in Agra India, Jaypee Hotels offers
the luxury that has a subtle blend of the Mughal architectural brilliance of India
luxury of 5 Star hotels... That's "Jaypee Palace Hotel" Your own Kingdom.... The
rooms.... And friends who are dedicated to your services offering you the luxury
of online booking and reservations to one of the best 5 Star hotels in Agra, India.
The Jaypee Palace Convention Centre, Agra is the ideal venue to host any conference
or events. The hotel boasts a total floor area of 6770 square meter equipped with
comfortable & ideal seating, natural lighting & state-of-the-art audio/video facilities.
Classes for Body Sculpting, Aerobics, Weight, Swimming, Jogging and Cycling are
conducted at the Jaypee Palace Hotel. Health Club and Fitness Centre with spa
facilities, Billiards/Pool, Tennis, Squash Courts, Table Tennis, are also available.
For the convenience of the guests, Jaypee Palace Hotel and Convention Center, Agra
the hotel also provides beauty parlor, money changer, and doctor on call, valet
service, postage, and astrologer, shopping plaza, banking, valet parking and golf
experience.
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OUR VISION
OUR MISSION
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HOLIDAY PACKAGE
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Abhyangam, Skin exfoliation with almond sea shell polish,
Sughanda Lepam , Hot oil head & shoulder massage and
Steam bath.
• Two children below 05 yrs are free if sharing the same
room with parents without an extra bed.
• Extra bed charges for Children between 05-12 yrs. inclusive
of breakfast RS. 475/= + Taxes
• Extra bed charges for Adult inclusive of breakfast RS. 550/=
+ Taxes
The above packages (Agra) includes:
• Welcome Drink (Non Alcoholic) on arrival.
• In room Tea/Coffee Maker.
• 20% discount on food & Beverages (Indian Brands Only).
• 20% discount on Laundry.
• Complimentary use of Gymnasium & Swimming pool.
• Complimentary use of steam/sauna once during the stay.
• Complimentary entry to Leisure mall & Discotheque
• Complimentary pick and drop from/to Agra Cantt. railway
station on prior intimation.
Extra Bed Charges are Per Person Per night.
Taxes on Meal Supplement is 4% and Taxes on package is 5%
NOTE : Package rates in INR are applicable to all Indian nationals
& Foreign nationals holding valid residential permit only.
Package rates in USD are applicable to all foreign nationals.
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LOCATION
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ACCOMMODATION
GUESTROOM FEATURES
350 guest rooms including 12 suites and 40 Executive
rooms.
• Centrally air - conditioned.
• Electronic door lock .
• Individual safe.
• Iron & Iron Board.
• Tea / Coffee maker.
• Minibar.
• Interactive Television with remote control.
• Multi - channel Music.
• Direct dial telephones.
• Weighing scale.
• Free morning Newspaper.
• Sewing kit.
• Wake up facility.
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DINING
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Well stocked Bar, Overlooking the
reflecting pool, serves a wide variety of
exotic cocktails & drinks.
Open 12.00 p.m. to 11.00 p.m.
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ROOM SERVICE
Round the clock
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TEA LOUNGE
Offering a host of beverages and snacks
all day. Helps fill gap between meals.
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INTRODUCTION TO RECRUITMENT AND SELECTION
RECRUITMENT
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they have those needs and the recruiter can then show how the
organization can specifically satisfy such needs”.
---Gale Heritage
SELECTION
---Dale Yoder
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from he outset of developing the ability to do so within a period of
time acceptable to the employing organization .
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and training, physical characteristics, intelligence, emotional
stability, attitude towards work and personality.
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PURPOSE OF RECRUITMENT AND SELECTION
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TOPIC OVERVIEW
RECRUITMENT
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THE PROCESS OF RECRUITMENT
RECRUITMENT PLANNING
SOURCES OF PLANNING
CONTACTING SOURCES
APPLICATION POOL
TO SELECTION PROCESS
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PREPARATION FOR RECRUITMENT:
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jobs require different degrees of such abilities and the
more important ones should be specified.
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RECRUITMENT PLANNING
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requirement notice on the factory gate may be
sufficient,if it requires qualified and experienced
managers ,perhaps it may go for advertisement in
national newspapers.
SOURCES OF RECRUITMENT
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like a decision of ‘make or buy’. In the context of
managing human resources ,make or buy concept
relates to a decision whether the organization would
recruit personnel at the initial level and make them fit
for promotion at higher levels through training and
development activities; or instead of investing in
training and development it would employ experienced
personnel directly.
Promotion has certain positive aspects in the form of
providing satisfaction to personnel, raising their level
of morale, creating loyalty etc.
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These sources provide a wide market and the best
selection considering skill,training and education. It also
helps to bring new ideas into the organization. Moreover
this source never ‘dries up’.
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In order to combine internal and external sources of
recruitment ,following factors should be taken into account:
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The need for and availability of originality and
initiative within the organization:
If the organization feels that it is training its people
for these qualities it may prefer its own people; if
not , new people with different ideas may be taken
from outside.
METHODS OF RECRUITMENT
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All methods of recruitment can be put into three
categories:
DIRECT METHODS,
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EMPLOYEES’ CONTACT WITH THE PUBLIC : The employees
of the organization are told about the existence of
particular vacancies and they bring this to the notice
of their relatives ,friends and acquaintances.
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A well thought-out and planned advertisement for an
appointment reduces the possibility of unqualified
people applying. If the advertisement is clear and to
the point ,candidates can assess their abilities and
suitability for the position and only those who possess
the requisite qualifications will apply.
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recommend persons of high calibre for managerial
,marketing and production engineers’ posts. These
agencies are looked upon as ‘head hunters’ , ‘raiders’,
and ‘pirates’.
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TEMPORARY HELP AGENCIES employ their own labour
force ,both full-time and part-time and make them
available to their client organizations for temporary
needs.
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CONTACTING SOURCES
ADVERTISEMENT
INTERNET RECRUITING
CAMPUS RECRUITMENT
JOB FAIRS
CONSULTANCY FIRMS
PERSONAL CONTACTS
INTERVIEWS
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APPLICATION POOL
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As per me Recruitment and selection means the following
R— Reliable S—
Sagacious
E— Effluent E— Eligible
C— Creative L— Loyal
R— Rationale E—
Efficacious
U— Unique C— Constructive
I— Intelligent T— Talented
T— Tactful I—
Innovative
M— Mature O— Optimist
E— Excellent N— Noble
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SELECTION
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SELECTION PROCESS
FINAL SELECTION
RECOMMEN-
DATION
PHYSICAL
EXAMINATION
APPLICATION
REFERENCES
SELECTION
INTERVIEWS
SELECTION
TESTS
APPLICATION
FORM
PRELIMIN-
ARY
INTERVIEW
REJECTIONS
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SELECTION PROCESS
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should be taken so that suitable candidates are not turned
down in hurry. Since this provides personal contact for an
individual with the company,the interviewer should be
courteous,kind,receptive and informal.
APPLICATION SCRUTINY
It is seen that sometimes applications are asked on a plain
sheet. This is done where no application forms are
designed. The applicant is asked to give details about
age,marital status,educational qualifications,work
experience,and references. Different types of application
forms may be used by the same organization for different
types of employees,e.g.,one for managers ,the other for
supervisors and a third for other employees.
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(i) To find out on the basis of information contained
therein as to the chances of success of the
candidate in the job for which he is applying,
(ii) To provide a starting point for the interview.
It is often possible to reject candidates on the basis of
scrutiny of the application as they are found to be lacking in
educational standards,experience or some other relevant
eligibility and traits.
SELECTION TESTS
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TYPE OF TESTS: The various tests used in selection can be
put into four categories:
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work to judge how efficiently he does it. For
example,a typing test would provide the material to
be typed and note the time taken and mistakes
committed.
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of workers who have to perform semi-skilled and repetitive jobs ,like
assembly work, packaging ,testing,inspection and so on.
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(d) Interest Tests: These tests are designed to discover a person’s
areas of interest and to identify the kind of work that will satisfy
him. The interest tests are used for vocational guidance ,and are
assessed in the form of answers to a well – prepared questionnaire.
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II. Some ,’Warm up’ should be provided to candidates either by
giving samples of test, and/or answering queries before the
test begins.
INTERVIEW
i. Obtaining information,
ii. Giving information, and
iii. Motivation.
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It should provide an appraisal of personality by obtaining relevant
information about the prospective employee’s background ,training
work history,education and interests. The candidate should be given
information about the company ,the specific job, and the personnel
policies. It should also help in establishing a friendly relationship
between the employer and the applicant and motivate the
satisfactory applicant to work for the company or organization.
TYPES OF INTERVIEWS:
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FORMAL INTERVIEWS: This is held in a more formal atmosphere
in the employment office by the employment officer with the help
of well-structured questiones. The time and place of the interview
are stipulated by the employment office.
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GROUP INTERVIEW : This is designed to see how the candidates
react to and against each other. All the candidates may be brought
together in the office and they may be interviewed.
The candidates may , alternatively be given a topic for discussion
and be observed as to who will lead the discussion, how they will
participate in the discussion,how each will make his presentation,
and how they will react to each other’s views and presentation.
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This is called ‘The seven point plan’ .The importance of each of
these points will vary from organization to organization and from
job to job. Hence these should be assigned weightage according
to their degree of importance for the job.
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Emotional maturity and a stable personality.
Sensitivity to the interviewee’s feelings and a
sympathetic attitude.
Extrovert behaviour and considerable physical
and mental stigma.
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GUIDELINES FOR IMPROVING INTERVIEWS:
Attention should be paid not just to the words spoken, but also
to the facial expressions and mannerisms of the interviewee.
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PHYSICAL EXAMINATION
Applications who get over one or more preliminary hurdles are sent
for a physical examination either to the organisation’s physician or
to a medical officer approved for the purpose.
Purposes: A physical examination serves the following purposes:
1) It gives the indication regarding fitness of a candidate for the
job concerned.
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CONTENTS OF PHYSICAL EXAMINATION
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REFERENCE CHECKS:
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FINAL DECISION
Applicants who cross all the hurdles are finally considered. If there
are more persons then the number required for a job, the best ones
i.e., those with the highest scores are finally selected.
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RECRUITMENT AND SELECTION PROCESS AT HOTEL
JAYPEE PALACE
Recruitment of Managers
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(i) Publication of vacancies is done through
H.R.D./personnel department and all applications
are invited by advertisement.
(ii) Applications are reduced through screening and a
file of rest of the candidates is maintained and
whenever any vacancy is there, they are invited to
apply through formal channel.
(iii) Having considered suitable applications, the
process of written test and interview is started by
personnel department.
(iv) On the basis of merit of written test and interview,
appointment letters to the selected applicants are
sent. The person namely appointed is kept for a
specific probation period.
(v) Engagement letters or conformation letters are
dispatched.
(vi) The permanent employees have to go through
medical examination before joining.
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Recruitment of skilled staff (worker category):
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ENGAGEMENT OF APPRENTICES:
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ENGAGEMENT OF CONTRACT LABOUR:
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SELECTION PROCEDURE AT HOTEL JAYPEE PALACE
1). Firstly the candidates are invited through call letters for
interview.
2). And after that there is a direct personal interview through which
the candidates are assessed and selected for written test.
3). Those candidates who are selected in written test are called then
for final interview, group discussion and case study and finally
eligible candidates are selected.
All the rating sheets are combined together and than the
final candidates are selected.
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And finally conformation letters are issued.
INDUCTION:
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RESEARCH METHODOLOGY
2. SAMPLING PLAN:
a) Sampling size : 50 Employees
b) Sampling procedure : Random Stratified
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3.DATA COLLECTION METHODS:
a) Questionnaire
b) Books
c) Personal interviews
SOURCES OF
DATA
L M PRASAD
IGNOU
BOOKS
QUESTIONNAIRE JAYPEE
HOTEL’S
POLICIES
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CONCLUSION
In this way I’ve concluded that Jaypee Hotel has a fair and
effective method of Recruitment and Selection.
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QUESTIONNAIRE
1. Personal Information
i. Name ____________
a. Technical _____________
b. Professional_____________
iii Designation____________
iv Department ____________
v Experience ___________
a. __________
b. __________
c. ___________
assigned duties?
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Yes / No
out these
responsibilities.
a. Fully
b. Partially
better?
Yes /No
a. Practically
b. Lecture
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30
20 Se r i e s 1
10
0
P r a c ti c a l l y L ec tur e
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7. Do the Training helps you in improving you
efficiency?
Yes /No
Hotel?
a. Satisfied
b. Fully Satisfied
c. Not Satisfied
S at is f ied
Fully S at is f ied
N ot S at is f ied
without
Supervision?
a. Yes ________
b. No ________
12 months
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11. Do you think that Training helps in
Organizational growth?
a. Yes b. No c. Moderate
BIBLIOGRAPHY
3. MAGZINES
4. NEWSPAPER
• HINDUSTAN TIMES
• TIMES OF INDIA
5. Internet.
www. hrmanagement.com
www.hotelindustry.com
www.hrblogspot.com
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