PATRICIA E. ROBINSON prbb4650@westpost.

net
105 Blossom Ridge Trail Home: 770.774.7440
Fayetteville, GA 30214 Mobile: 770.235.5701
PROFILE
An Information Management Professional with significant experience in developmen
t and support of large scale systems handling millions of transactions daily. S
trong analytic and problem solving skills: adept in testing, documentation and q
uality assurance. Skilled in working with end users, management and technical t
eam to meet business requirements. Full Life Cycle development experience in cl
ient server and mainframe environments. Consistently recognized as a top perfor
mer.
TECHNICAL PROFICIENCIES
General
Technical Needs Assessment, Requirements Definition, Project Management, Documen
tation / Writing, Technical Team Leadership
Testing
User Acceptance Testing, Integration Testing, Regression Testing, Performance Te
sting, Validation Testing, Test Script Development, Test Environment Configurati
on
Hardware
IBM 390, Honeywell, Digital 6000, Teradata, SUN, HP, NCR
Operating Systems
z/OS 3.4.1, GCOS 3200, 6000 and DPS8 / 70, UNIX, HPUX, SOLARIS, Windows 2000, 20
03 and 2007 Servers, MP-RAS
Databases
Oracle, SYBASE, Teradata
Languages
COBOL 68, 74 and Micro Focus, Natural, SQL, IDS I and II, TP, DMIV, UNIX Shell S
cripts
Protocols, Services
TCP / IP, DNS, Service Guard
Miscellaneous
SUN Java Web Server 7.1, MeasureWare, Tivoli Storage Manager, CommVault, Netback
up, Peregrine, Remedy, HP Quality Center
PROFESSIONAL EXPERIENCE
DELTA TECHNOLOGY, DELTA AIR LINES, INC., Atlanta, GA 1993 - 2010
Software Developer / Test Engineer 2006 - 2010
* Created master test plans, test cases, and managed test schedules and labs for
projects
* Validated requirements for testing, report preparation, defect recording, and
defect tracking; ensured established methodologies and standards were used in pr
oduct testing
* Executed test cases and scenarios across individual projects within the Test e
nvironments; identified defects and developed reports for problems discovered
* Tracked and monitored status (HP Quality Center) of RFC (Request for Change) i
ssues, risks, and action items ensuring successful resolution
* Appointed lead analyst / developer of the BSP systems (ticket sales from other
countries); resolved user RFCs for enhancements and anomalies much to their sat
isfaction
* Coded, tested, implemented, documented and provided 24 x 7 support for Revenue
Accounting and the Statistical Online Flight Reporting Systems utilizing COBOL,
IBM 390, JCL, Natural
Engineer 2003 - 2006
* Web Infrastructure support using SUN and Teradata platforms
* Supported and maintained 31 web applications in the Common and System Services
and Network Systems
* Provided 24 x 7 support for all external and internal web applications includi
ng delta.com and Teradata.
* Monitored load tests of new web applications and created graphs of server usag
e
* UNIX Administrator for legacy NCR servers and Teradata servers
* Project Team member for upgrading of Teradata servers from 5300s to 5400s
* Approved and scheduled web application loads for the Sustaining Engineering te
am
* Point-of-contact for all Continuation of Business Disaster Recovery plans for
Mid-Tier Engineering
* Acquired a solid foundation for migrating web applications to the IR7 Web Refe
rence Model using the SUN Java System Web Server versions 6.1 and 7.1

PATRICIA E. ROBINSON PAGE TWO

DELTA TECHNOLOGY, DELTA AIR LINES, INC. (Continued)
System Administrator for HP and NCR servers 2000 - 2003
* Monitored and documented, upgrades to the operating system and migration to ne
w technology and hardware
* Processed the HP User Account maintenance lists for Delta, Delta Technology, S
ong, ASA, Delta Global Services and contractors from multiple companies accordin
g to Sarbanes-Oxley
* Provided the Sustaining Engineering team assistance, training and documentatio
n as required to transfer maintenance tasks to that team
Member of the Level 2 Sustaining Engineering Team 1999 - 2000
* Collaborated with analysts and DBAs to define system and data base requirement
s for the Passenger Revenue Accounting (PRA) project; administered NIS and LAN w
ithin PRA; performed system administration and coordination with Level 1 support
to resolve anomalies
Member of the PRA Operations Support Team 1996 - 1999
* Scheduled and supported the 24 x 7 PRA project; developed the weekly schedule,
installed and debugged new code, developed tools for operations support; also a
ssisted 50+ analysts in application architecture problem analysis, debugging and
resolution
Analyst / Developer for Passenger Revenue Accounting (PRA) 1993 - 1996
* The project was a 24 x 7 system utilizing COBOL, C, Shell Scripts, SAS program
s SUN UNIX and SYBASE
PREVIOUS EXPERIENCE
HONEYWELL FEDERAL SYSTEMS, INC.
East Point, GA
Technical Specialist
* Performed analysis, design and applications development of relational data bas
e systems for US Forces Command at Ft. McPherson
* Managed the entire Systems Development Life Cycle of the Capstone System utili
zing SYBASE on the DEC platform
* Performed analysis and design of a relational data base model of the Key Asset
s Protection Program (KAPP); developed several SYBASE on-line applications to ma
intain the database reference files for KAPP
* Maintained a Secret Clearance
COMPUTER SCIENCES CORPORATION
Tampa, FL
Senior Member of the Technical Staff
* Performed analytical and programming support in development, maintenance and e
nhancement of a world-wide interface processor and development and implementatio
n of several service-unique system interfaces at the US Transportation Command a
t MacDill Air Force Base
* Coordinated data exchange requirements through national site visits, interview
s with users and system technicians
* Led a team of 24 supporting the Information Resource Management and the Extern
al Interface subsystems, Software was developed on the Honeywell DPS8 / 70 utili
zing IDS I and COBOL. Applications included on-line and batch software
* Maintained a Top Secret Clearance
EDUCATION AND PROFESSIONAL DEVELOPMENT
* HP Servers and Administration
* Sun Servers and Administration
* NCR Servers and Data Warehouse
* System Administration
* COBOL, Natural
* Sybase
* Fundamentals of Computer Science, Hillsborough Community College, Tampa FL