Elsie K.

Hardman
253 West Phesantbrook Drive, Centerville, Utah 84014
Phone: (801) 298-1087, (801) 573-0786 * Email: ehb83294@westpost.net

SUMMARY
30 years of experience in information technology. Expert in data security for ma
inframes, LAN security, and access control. Eager to join a team but able to rel
iably work independently. Track record shows an ability to substantially minimiz
e priority one service tickets through problem solving, decisiveness, and the ab
ility to take corrective action. Skilled in training team members and ensuring d
ata integrity without compromising customer service. Outstanding verbal and writ
ten communication skills.
Skills Include:
System conversions, network upgrades, software deployments, and team training.
Areas of Expertise:
Data security, user access, LAN security and access, knowledge of all security a
pplications on mainframes, Control-M, Active Directory.

TECHNICAL SKILLS
* Operating Systems: RACF Security System, Top Secret Security System, ACF2 Secu
rity System, Windows NT, Active Directory.
* Software: Microsoft Word, Excel, and Outlook; Microsoft Terminal Services Clie
nt; Control-M; Novell Netware Admin tools; Remedy's Action Request System; Micro
soft Lotus Notes; Sametime meeting and instant messaging; Citrix; PeopleSoft; Or
acle Client; Onyz/Enterprise system; Image/Radar/RIQ; Unix server account creati
on; Peregrine; Skytel; Data sync/Custtrax; Cardholder Application Process; Syste
m Center Operations Manager 2007/SCOM; Connect Direct Servers; SQI
* Encryption and Compression: PGP, Winzip, and unzip

EXPERIENCE
Network Operation Operator November 2008 - Present
JP MorganChase - Salt Lake City, Utah

Provide data and batch processing services in the network operation center (NOC)
. Utilize Control-M to monitor and create new jobs. Manage multiple systems whil
e monitoring Graphic User Interface (GUI) systems and other groups and jobs in C
ontrol-M. Manually run mapper jobs and FTP files out to clients. Restart jobs th
at fail and resend files to clients. Demonstrate knowledge of Peregrine system f
or creating tickets for failed jobs. Encrypt and compress files. Utilize FTP (ws
ftp) technologies.
* Recent project is to gather research information for Internal Application (IA)
transactions.

Data Security Analyst November 2001 - April 2008

Regence BlueCross BlueShield of Utah - Salt Lake City, Utah
On a Tier 2 technical customer support desk, resolved over 60 escalated ASR tick
ets per month. Maintained over 350 users' approved access to data on the Top Sec
ret mainframe. Performed security consulting and coordination for projects on ma
inframe application systems. Conducted troubleshooting of mainframe resource acc
ess problems. Through troubleshooting and resolving mainframe and LAN issues exp
editiously, established a strong internal customer support network. Tested new v
ersions of software for mainframes, such as AD and Novell. Served as administrat
or on several platforms and systems.
LEADERSHIP. Diligently scheduled training sessions with coworkers. Performed som
e training using SameTime class meeting for computer screen sharing. Efficiently
multi-tasked training duties and technical responsibilities.
COMMUNICATION. Created documentation to train coworkers on proprietary applicati
ons and systems. Utilized Lotus Notes and SameTime software to coordinate traini
ng sessions and locations. Created and maintained reports for SAS-70 audits for
compliance with internal access. Compiled weekly and monthly reports on mainfram
e status. Excellent written and oral communication skills. Adeptly communicated
technical and nontechnical information to various audiences, including managemen
t.
ACCOMPLISHMENT. Routinely exceeded the weekly goals set for working security acc
ess requests by 20%. Created new user accounts and granted additional access on
mainframes and LAN accounts.
AWARDS and RECOGNITIONS
* Flawless Service Awards - First Security Bank (8/2000, 3/1996, and 8/1994)
* Employee of the Month - First Security Bank (4/1993)
EDUCATION and TRAINING
* 2151 Windows 2000 Network Operating and Essentials (8/2000)
* Novel Education Certifications (9/1999)
* Vanguard Enterprise Security Expo Training (6/1999, 6/1998, 6/1997)
* How To Become a Better Communicator (4/1998)
* Conflict Management Skills (8/1997)
* Microsoft Windows WP for Windows and DOS - Pegasus Creative Enterprise (5/1994
)
* Supervisory Training - First Security Bank (1/1992)
* Novell's CNE track - completed classroom instruction
* First Security Corporation - Novell technical and administrative courses
* Regence online courses for Facets/Remac and Unix
* JPCM training on Connect Direct, SQL, and SCOM
* MIS: Security and Audit of LANs and Other Distributed Systems
* First Security Human Resources Training, Supervisory Training, Leadership Trai
ning
* IBM: Effective RACF Administration
* Assertive Communication Skills