Nancy L.

Wysocki
152 Sherman Avenue
Cedar Grove, New Jersey 07009
Cell Phone: (201) 715-1063
nwb74776@westpost.net

SKILLS SUMMARY/PROFESSIONAL PROFILE

Advertising and Customer Service professional with more than 20 years of experie
nce. Client focused with a strong sense of detail and urgency. Highly effective
in working with clients, vendors and co-workers to develop solutions to drive re
venue and manage costs. Enjoy building and working with high performing teams.
Dependable, self motivated and customer service oriented. Ability to work under
pressure and meet deadlines. Strong organizational skills and attention to det
ail. Excellent communication skills, both verbal and written, with people at al
l levels of an organization. Proficient in MS Office Suite - Word, Excel, PowerP
oint.
PROFESSIONAL EXPERIENCE
Vantage Custom Classics; Avenel, NJ
2007 to 2009
Senior Account Service Representative for apparel manufacturer/decorator.
Reporting to a Customer Service Regional Manager, provide superior service to ov
er 100 ASI distributors within the assigned territory of TX, LA, OK, AR and NY b
y responding to customer queries, complaints or disputes, make product recommend
ations, process orders accurately and in a timely fashion, develop resolutions,
alternatives and/or options to the customer's and management's satisfaction. Ans
wer incoming customer calls on the ACD in high-volume call center.
Team with outside sales representatives to service and build customer relations
with both existing and new customers.
In conjunction with outside sales rep, propose and implement $150,000+ custom im
printed and embroidered merchandise program for Dallas Cowboys Cheerleaders cata
log and stadium sales. Liaise with DCC marketing personnel on projects and reque
sts.
At the request of the VP of Sales, added as the ASR to assist in the startup and
ongoing maintenance for a new Special Markets account (Golfsmith) while effecti
vely handling over 100 ASI distributor accounts. Participate in project kick-off
meeting with client to gather project details.
At the request of the National Sales Manager, transferred to the Special Markets
division to provide enhanced customer service and sales support for the newly a
cquired Greg Norman Collection. Liaison between Greg Norman Corporate, outside s
ales reps, distributors and Vantage personnel to assist in the smooth transition
of the account and to provide guidance and support to the current ASRs. Maintai
n and update distributor database for Greg Norman Collection; send revised accou
nt list to OSRs.
Briechle-Fernandez Marketing Services, Inc. &
Promotions Unlimited, LLC; Springfield, NJ
1997 to 2007
Account Services and Trade Show Coordinator for marketing services/advertising a
gency.
Primary liaison between agency personnel, clients and vendors for all client pro
jects and requests.
Manage the creative process of copy and design changes with designers and intern
al project routing including Creative Director.
Discuss and review all concepts with designer before presenting to client.
Proofread all concepts from each round of creative presentation through final ap
proval from client for release to printer.
Resolve any printing or artwork problems with vendors.
Assist in development and maintenance of advertising and marketing budgets.
Prepare estimates and invoicing for clients.
Participate in set up of photo shoots.
Organize and file all job jackets.
Research and order promotional items for client base.
At the request of the President/Owner, took over the coordination of all trade s
how related items including administrative duties after position was vacated. As
circumstances arose throughout my employment at BF Marketing, trade show manage
ment and training of new hires in trade show coordination was added to current j
ob functions.
Promoted to Media Buyer/Planner in 1998.
Liaison between clients, media representatives, and agency personnel.
Prepare and present media plans based on briefings from clients and Account Exec
utives.
Participate in project kick-off meetings with clients in U.S. and Overseas to ga
ther project details.
Develop and manage ad budgets and billing.
Research and recommend print media campaigns including preparation of insertion
schedules, estimates, client budgets and ad placement.
Proofread all concepts from each round of creative presentation through final ap
proval for release to publications.
Ensure all creative has passed through proper approval and legal channels.
Monitor media plan and release all materials to publications.
Organize national, local and international campaigns.
Execute rate negotiation, while securing positioning and various client requests
.
Prepare and update media schedules as needed.
Coordinate with production managers at client and agency to ensure creative mate
rial deadlines are met.
Ad Specialty Buyer/Researcher. Additional job function added in 2002 to current
advertising agency responsibilities for advertising specialty company.
Research, recommend, quote and purchase promotional items for current client bas
e.
Maintain inventory of over 100 items for client's intranet-based "company store"
.
Train and supervise two junior buyers/researchers.
Beacon Laboratories, Inc., Wayne, NJ
1996 to 1997
Contract employee assigned as Data Coordinator reporting to Vice President of Re
search at proprietary cancer research laboratory.
Designed and formatted complex graphs, tables and documents concerning research
projects and regulatory filings.
Trained and assisted associates in the use of MS Office software in the preparat
ion of graphics and visual presentations.
EDUCATION
Seton Hall University, South Orange, New Jersey
School of Arts and Sciences
Bachelor of Arts Degree
Major: Communications
REFERENCES
Available upon request.