RMC User Guide

Part 800-0009 rev D

Notice
UNLESS EXPRESSLY SET FORTH IN A WRITTEN AGREEMENT SIGNED BY AN
AUTHORIZED REPRESENTATIVE OF AXCIENT, INC., AXCIENT MAKES NO WARRANTY OR
REPRESENTATION OF ANY KIND WITH RESPECT TO THE INFORMATION CONTAINED
HEREIN, INCLUDING WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PURPOSE.

Axcient assumes no responsibility or obligation of any kind for any errors contained herein or in
connection with the furnishing, performance, or use of this document. This document contains
information that is the property of Axcient, Inc. This document may not be copied, reproduced, reduced
to any electronic medium or machine readable form, or otherwise duplicated, and the information herein
may not be used, disseminated or otherwise disclosed, except with the prior written consent of Axcient.

The information contained in this document is subject to change without notice.

Axcient™, Uptiva™, RapidRestore™, SmartArchive™, and SmartDR™ are trademarks of Axcient,

Inc.

All other trademarks and registered trademarks are the property of their respective holders.

Manual Name: Axcient RMC User Guide

Part Number: 800-0009
Revision Number: D
Printing Date: July 2010

Axcient, Inc.
2761 Marine Way
Mountain View, CA 94043
http://www.axcient.com

Copyright 2010 Axcient, Inc. All Rights Reserved.

 Table of Contents
List of Figures 5
List of Tables 7
Preface 9
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Manual Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Product Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Notation Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Chapter 1: RMC Overview 13
Axcient Data Protection Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
RMC Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Chapter 2: RMC Access 19
Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Change Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Chapter 3: RMC Dashboard 23
RMC Dashboard Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
RMC Appliance Detail Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
RMC to UMC Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Chapter 4: RMC Reports 31
View RMC Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Uptiva Statistics Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Chapter 5: RMC User Management 35
Manage RMC Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Add an RMC User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Modify an RMC User. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Deactivate or Delete an RMC User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Manage RMC Roles and Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Add an RMC Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Modify an RMC Role. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Delete an RMC Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Index 43

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 Contents

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 List of Figures
Figure 1 Axcient Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Figure 2 Axcient Protection Solution Example . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Figure 3 RMC Login Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Figure 4 RMC Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Figure 5 RMC Options Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Figure 6 RMC Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Figure 7 RMC Dashboard: Assigning Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Figure 8 RMC Appliance Detail Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Figure 9 Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Figure 10 Uptiva Statistics Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Figure 11 Create a New User Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Figure 12 Existing Users Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Figure 13 RMC User Roles Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

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 List of Figures

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 List of Tables
Table 1 Notation Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Table 2 RMC Dashboard Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Table 3 Appliance Detail Screen Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Table 4 Uptiva Statistics Report Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Table 5 RMC User Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Table 6 RMC Permission Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

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 List of Tables

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 Preface

The Axcient RMC User Guide describes how to monitor all the Axcient appliances in an
organization through a single Remote Management Console (RMC).

Intended Audience
This guide is intended for administrators who manage or monitor Axcient appliances.

Manual Organization
This manual is organized as follows:
 Chapter 1, “RMC Overview,” describes how the RMC fits into the Axcient data
protection solution.
 Chapter 2, “RMC Access,” describes how to access and navigate the RMC.
 Chapter 3, “RMC Dashboard,” describes the contents of the RMC dashboard.
 Chapter 4, “RMC Reports,” describes the reports available through the RMC.
 Chapter 5, “RMC User Management,” describes how to add users and define roles.

Axcient RMC User Guide 9

 Preface

Product Documentation
In addition to this guide, Axcient provides the following product documentation:

Title
Axcient Release Notes
Axcient Quick Start Guide
Axcient Installation Guide
Axcient UMC User Guide
Axcient Error Messages and
Troubleshooting Manual
Description
Describes new features and other information
about the release.
Describes how to quickly get data backed up.
Describes how to install an Axcient appliance.
Describes how to design, configure, and maintain
an Axcient protection solution through the Unified
Management Console (UMC).
Describes the event and error messages generated
by the Axcient appliance and provides
troubleshooting guidelines.

Axcient product documentation is available in both PDF and HTML formats at the
following location:
http://www.axcient.com/enduser-documentation.html

Notation Conventions
This manual uses the following notation conventions:

Table 1 Notation Conventions

Convention Definition and Usage
Bold Text that appears in a GUI element such as, a menu item, button, or
element of a dialog box, and command names are shown in bold.
Italic Book titles, new terms, and emphasized material appear in italics.
Example descriptions within procedures also appear in italics.
Monospace Commands, output, and file names are in monospace type.
Monospaced Variables are in monospaced italic.
italic
Data you enter are in monospaced bold.
Monospaced bold
Variable data you enter are in monospaced bold italic.
Monospaced bold
italic Examples:
• Could not connect to device: device-name
• Enter /home for the path name.
• password: password

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 Preface

Customer Support
Contact customer support to request assistance or when you need to report a problem.
Standard support is available Monday-Friday, 8:00am-5:30pm Pacific time.

Method Enter
phone 1-800-715-2339 (option 2)
E-mail support@axcient.com

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 Preface

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Chapter 1

RMC Overview

This chapter describes how the RMC fits into the Axcient data protection solution. It
includes the following sections:
 Axcient Data Protection Solution
 Architecture
 Administration
 Implementation
 RMC Tasks

Axcient Data Protection Solution

NOTE
See Chapter 1, “Overview,” in the Axcient UMC User Guide for a more complete
description of the Axcient data protection solution.

Axcient provides a comprehensive data protection solution targeted specifically at

SMBs that combines the benefits of an internal data center with the protection of an
offsite data center. (This is sometimes referred to as a hybrid cloud solution.) The
Axcient solution is scalable, flexible, and easy to administer, supporting both onsite and
offsite backup and recovery. The Axcient solution is provided as a
software-as-a-service (SaaS) offering, so Axcient maintains the data protection
software, appliances, and infrastructure.

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 Chapter 1: RMC Overview

Architecture
The Axcient solution is a two-tiered data storage and retrieval strategy that includes the
following:
1. Axcient appliance. Data from designated devices is stored onsite in this appliance.
2. Axcient data center. The Axcient appliance connects to an Axcient data center. The
Axcient appliance sends the encrypted data to the Axcient data center for redundant
offsite storage and protection.

The Axcient appliance sits inside the corporate firewall. After you specify what data to
protect and how often to backup that data, the Axcient appliance automatically copies
the data from the target devices and stores it within the appliance. To provide disaster
protection, the Axcient appliance sends the encrypted data to the Axcient data center
through the Internet for offsite storage and retrieval when needed. (All data saved offsite
is also saved onsite.)

Figure 1 illustrates the Axcient architecture.

Figure 1 Axcient Architecture

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 Chapter 1: RMC Overview

Administration
Axcient provides both local and remote GUI consoles to administer the Axcient
protection solution:
 Unified Management Console (UMC). The UMC manages a single Axcient
appliance. You can monitor that appliance and perform any administrative task
through the UMC. The UMC includes the following tabs:
 Dashboard—Displays status information about backup jobs (active, scheduled,
and idle), system resources, and system activity.
 Devices—Allows you to add devices to be protected, define and execute backup
jobs, restore data from a backup job, and configure servers for virtual failover
(ServerAlive) and complete reimaging (Bare Metal Restore) protection.
 Reports—Displays a set of usage, history, and scheduling reports.
 Events—Displays the event log and allows you top configure e-mail alerting for
selected events.
 Users—Allows you to add administrative users and specify their roles
(permissions).
 System—Sets system parameters including network, quality of service, date,
e-mail, SNMP, web proxy, and offsite backup settings.
 Remote Management Console (RMC). The RMC is a general console to monitor
multiple Axcient appliances. It provides access from a single console to all the
Axcient appliances for an organization. The RMC includes the following tabs:
 Dashboard—Displays status information about each Axcient appliance in the
organization. It also includes a link to the UMC for each appliance.
 Users—Allows you to add RMC users and specify their roles (permissions).
 Reports—Displays a summary statistics report across all Axcient appliances in
the organization.

NOTE
All Axcient appliances are served by a common RMC application running in the
Axcient data center, so regardless of the Axcient software version running on your
Axcient appliances, those appliances are accessing the same RMC.

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 Chapter 1: RMC Overview

Implementation
As an example, consider a case where a company has three sites, a corporate
headquarters with a variety of devices to protect (servers, workstations, and laptops), a
small data center with multiple servers, and a remote sales office with a collection of
laptop PCs. Each Axcient appliance protects the devices at its site, and a site
administrator manages the site configuration, backup, monitoring, and restore
operations through that appliance's UMC. Each Axcient appliance establishes a secure
connection to the Axcient data center and to the RMC for that company. (The RMC is an
application running in the Axcient data center.) An administrator can monitor all
company appliances (in this case three appliances) from a single RMC console. The
RMC resides outside the corporate firewall, manages registration and monitoring at the
company level, and maintains a secure connection to each UMC. Figure 2 illustrates this
example case.

NOTE
See the Axcient UMC User Guide for more information about the UMC.

Figure 2 Axcient Protection Solution Example

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 Chapter 1: RMC Overview

RMC Tasks
The RMC is designed as a global monitoring and access console to all the Axcient
appliances in an organization, so there are few tasks associated with the RMC. (Most of
the data protection tasks are accomplished through the UMC for each appliance.) The
following list highlights the RMC tasks:
1. Monitor the status and summary statistics of Axcient appliances in the organization.
The dashboard provides a summary view across appliances and access to the UMC
for any of those appliances (see Chapter 3, “RMC Dashboard,”and Chapter 4, “RMC
Reports”).
2. Add users who need access to the RMC. For a reseller this task is usually to add one
or more user accounts for each client (see Chapter 5, “RMC User Management”).

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 Chapter 1: RMC Overview

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Chapter 2

RMC Access

This chapter describes how to access and navigate the RMC, and it includes the
following sections:
 Login
 Menu Options
 Change Password
 Logout

Login
To access the RMC, do the following:
1. Open an Internet browser and enter the following:
https://axcient.net/RMC
2. The RMC login screen appears (Figure 3). Enter your user name and password and
do one of the following:
 Click the login button to start the RMC in encrypted mode (HTTPS).
 Click the non-Secure login link to start the RMC in unencyrpted mode (HTTP).
This redisplays the login screen using HTTP. Re-enter your user name and
password and then click the login button.

NOTES
 Axcient creates an account for each customer. You should have received an e-mail
with your account user name and password. Contact your Axcient representative if
you do not have this information.
 If you have several failed login attempts, the system locks out additional attempts.
(The most common causes of login failures are forgetting or misspelling the
password.) If this occurs, wait 30 minutes for the lock to clear and try again.

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 Chapter 2: RMC Access

Figure 3 RMC Login Screen

Menu Options
The main menu appears at the top of every RMC screen (Figure 4). This menu provides
access to all features of the RMC. It includes the following tabs:
 dashboard—Displays the user dashboard, which provides status information about
each Axcient appliances in the organization (see Chapter 3, “RMC Dashboard”). It
also includes a link to the UMC for each appliance. This is the initial screen that
appears after logging into the RMC.
 users—Displays the Users screen from which you can add, modify, and delete users
and roles (see Chapter 5, “RMC User Management”).
 reports—Displays the Reports screen. The RMC includes a predefined summary
statistics report for all appliances in the organization (see Chapter 4, “RMC
Reports”).

Figure 4 RMC Main Menu

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 Chapter 2: RMC Access

Change Password
To change your RMC login password, do the following:
1. Click the options button at the top of the RMC screen (Figure 4 on page 20).
2. The Options screen appears (Figure 5).
3. In the change password section, do the following in the indicated fields:
a. Current Password: Enter the current password.
b. New Password: Enter the new password.
c. Retype Password: Re-enter (verify) the new password.
4. Click the Submit button.

Figure 5 RMC Options Screen

Logout
The top line of the RMC screens include a logout button (Figure 4 on page 20). To
logout from the RMC, click logout.

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 Chapter 2: RMC Access

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Chapter 3

RMC Dashboard

This chapter describes the Remote Management Console (RMC) dashboard. It includes
the following sections:
 RMC Dashboard Screen
 RMC Appliance Detail Screen
 RMC to UMC Connection

RMC Dashboard Screen

The first screen that appears after logging into the RMC is the user dashboard.
 To view the dashboard from a different screen, click the dashboard button at the top
of the screen.

The RMC user dashboard displays status and summary information across Axcient
appliances in the organization. Each line in the dashboard represents a separate Axcient
appliance. The lines are color coded, and each color signifies a different state.

Color Meaning
light blue Appliance not registered.
dark blue Appliance registered but no offsite backup jobs attempted.
green Latest offsite backup job completed successfully.
yellow Latest offsite backup job completed but with warning(s).
red Latest offsite backup job failed.

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 Chapter 3: RMC Dashboard

Figure 6 displays the RMC dashboard, and Table 2 describes the RMC dashboard fields.
 To order the entries, click on a column header (Alias, Client, Last Offsite, Result,
onsite storage used, offsite storage used), which orders the entries alphabetically,
by date, or by amount as appropriate. Click the header to toggle the order:
 A-Z or Z-A alphabetically
 newest-to-oldest or oldest-to-newest by date
 least-to-most or most-to-least by amount
 To search for lines related to a specific appliance or user, enter a search string in the
box (upper right of the screen) and then press the Search button. It displays all lines
that include that string as part of the Alias or Client fields. (It does not support
wildcard or other regular expression search strings.)
 To displays usage statistics and offsite backup history about that appliance, click the
View link in the Details column (see “RMC Appliance Detail Screen” on page 27).
 To check what issues occurred during the last offsite backup job for any yellow (job
warnings) or red (job failed) appliances, log into the UMC for that appliance (see
“RMC to UMC Connection” on page 29) and check the events log.

(In the example four appliances are green [last offsite backup successful], one is red [last
offsite backup failed], and the rest are light blue [unregistered].)

Figure 6 RMC Dashboard

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 Chapter 3: RMC Dashboard

If you log in as a reseller or a user who can assign clients, the additional column Assign
Client appears on the dashboard at the far right (Figure 7). To assign a client to an
appliance, do the following:
1. Click the Assign link in the Assign Client column for that appliance.
2. An Assign a Client field appears above the appliance lines. Select from the
pull-down list of users and click the save button. The selected user appears in the
Client column for that appliance.

In the RMC a reseller will see all appliances assigned to that reseller, but other users
will see only those appliances assigned to them by the reseller or by another user who
has permission to assign clients.

NOTE
The list of available clients is the list of defined users. If the desired user does not
appear in the list, that user must first be added (see “Add an RMC User” on page 36).

(The example is from a reseller RMC dashboard. [The names are blurred out.] The third
appliance Assign link was clicked to display the Assign a Client field. This appliance
does not have a client assigned currently, which means no user other than the reseller will
see that appliance in the RMC. Selecting a client from the pull-down list and clicking the
save button sets that user as the client and displays that user name in the Client column.)

Figure 7 RMC Dashboard: Assigning Clients

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 Chapter 3: RMC Dashboard

Table 2 RMC Dashboard Fields

Column Description Values
Alias Displays the alias name for the appliance. The (alias name)
RMC provides monitoring information about
each appliance, but administrative actions are
done through the UMC. Click on the alias
name to access the UMC for that appliance
(see “RMC to UMC Connection” on page 29).
Client Displays the name of a customer using this (client name)
appliance for backup protection. The client
name is normally the e-mail address to that
client (see “Add an RMC User” on page 36).
Last Backup Displays the date and time of the last offsite (date and time)
backup for this appliance.
Form: mm/dd/yyyy - hh:mm:ss AM|PM
Example: 03/20/2009 - 11:09:37 AM
Result Displays the status of the last offsite backup. Success
Click the value for more information about the Success with
offsite backup job. The additional information warning
appears above the list of appliances.
Failure
Not run
(blank)
Onsite Storage Displays the percentage of available onsite 0-100%
Used space currently used.
Offsite Storage Displays the amount of offsite space used for xx.x bytes
Used this appliance. [KB|MB|GB|TB]
Details Provides a View link. Click the link to view View
appliance usage statistics and offsite backup
history (see “RMC Appliance Detail Screen”
on page 27).
Assign Client Provides an Assign link to assign (or change) a Assign
client for the appliance. Click this link to (pull-down list of
display a pull-down list of the users. (The list valid users)
appears on the dashboard above the list of
appliances.) Select the user who should be
assigned as the client and click the save button.
The selected user will now appear in the Client
column for that appliance.
This field appears for all resellers and any
clients who have been granted permission to
assign clients. To see an appliance in the RMC,
the user must be either the reseller or a user
who has been assigned as a client for that
appliance.

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 Chapter 3: RMC Dashboard

RMC Appliance Detail Screen

Clicking the View link (in the Detail column) in the RMC dashboard (Figure 6 on
page 24) displays usage statistics and offsite backup history about that appliance
(Figure 8). Table 3 describes each field in the display.
 To order the entries, click on a column header (Backup Name, Start Time, End
Time), which orders the entries alphabetically or by date as appropriate. Click the
header to toggle the order:
 A-Z or Z-A alphabetically
 newest-to-oldest or oldest-to-newest by date

You can save the backup times history to a file and download the file to an appropriate
location as follows:
1. In the Export options line at the bottom of the page, click on the desired format
(CSV, Excel, or XML).
2. A file download window appears. (This varies by browser.) Save and download the
file as directed.

Figure 8 RMC Appliance Detail Screen

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 Chapter 3: RMC Dashboard

Table 3 Appliance Detail Screen Fields

Column Description Values
stats for this uptiva
Files Protected Displays the total number of files backed up (number)
(onsite).
Onsite Current Displays the amount of space on the appliance xx.x bytes
Data used to backup the current data. (This does not [KB|MB|GB|TB]
include the space used for versioning or the
config-database partition.)
Onsite Storage Displays the amount of space on the appliance xx.x bytes
Available still available before capacity is reached. [KB|MB|GB|TB]
Offsite Storage Displays the amount of offsite space used for xx.x bytes
Used this appliance. [KB|MB|GB|TB]
backup times
Backup Name Displays the name of the backup job. (job name)
Start Time Displays the starting date and time of the (date and time)
offsite backup job. Because offsite backup jobs
are concatenated and started (transmitted to
the Axcient data center) as a group once a day,
it is common to see several jobs with the same
start time.
Form: ddd mmm ## hh:mm:ss TZ yyyy
Example: Thu May 21 14:37:29 PDT 2009
End Time Displays the ending date and time of the offsite (date and time)
backup job.
Form: ddd mmm ## hh:mm:ss TZ yyyy
Example: Thu May 21 23:14:35 PDT 2009
Elapsed Time Displays the amount of time to complete the (time interval)
offsite backup job, which is the interval from
the start time to the end time.
Form: # days # hrs # mins # secs
Example: 8 hrs 37 mins 3 secs

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 Chapter 3: RMC Dashboard

RMC to UMC Connection

NOTE
See the Axcient UMC User Guide for information about the UMC.

The RMC provides monitoring access to all Axcient appliances across the organization,
but data protection and administration tasks (backup, restore, device configuration,
appliance maintenance) must be done through the UMC for each appliance.

To access the UMC for an Axcient appliance from the RMC, do the following:
1. Click the dashboard button at the top of the RMC screen to display the User
Dashboard (Figure 6 on page 24).
2. Click the Alias name for that appliance (in the list of appliances on the dashboard).
3. The UMC login screen appears. Log in to the UMC and perform the desired actions.

NOTE
Enter the credentials of a UMC user. UMC and RMC user accounts are independent.

4. A Return to the RMC link appears at the top of the UMC screens. Click this link to
return to the RMC.

NOTE
Although you can return to the RMC from any of the UMC screens, it is
recommended that you first log out from the UMC before returning to the RMC.

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 Chapter 3: RMC Dashboard

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Chapter 4

RMC Reports

The RMC provides one predefined report. This chapter describes the report, and it
includes the following sections:
 View RMC Reports
 Uptiva Statistics Report

View RMC Reports

To view a report, click the reports button at the top of the RMC screen (Figure 9). The
Reports screen displays the following predefined report:
 uptiva statistics—Displays storage statistics across the Axcient appliances.

If the report spans more than a page, use the scroll bar down the right side of the reports
screen.

Figure 9 Reports Screen

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 Chapter 4: RMC Reports

Uptiva Statistics Report

The Uptiva Statistics report (Figure 10) displays storage information across Axcient
appliances in the organization. Each line in the report represents a separate Axcient
appliance. Table 4 describes the report contents.

Table 4 Uptiva Statistics Report Fields

Column Description Values
Serial Number Displays the serial number of the Axcient (serial number)
appliance. This number is set at the factory.
onsite storage Displays the total space allocated for backup xx.x KB|MB|GB|TB
capacity storage on this Axcient appliance. The
appliance uses some space independent of the
saved jobs, and it includes a separate partition
where config-database information is stored
that is not included in the total. The reported
number refers to the available storage capacity,
not the total capacity of the appliance. For
example a 500-GB appliance might have only
415-GBs available for data backups.
onsite storage Displays the backup storage space used on this xx.x KB|MB|GB|TB
used Axcient appliance. The value is the combined
amounts from the following sources:
• space used to back up the current data
• space used to back up the versions, that is
the space necessary to store all previous
versions (differences from the current
version only)
• space used for the configuration database
and other system-related information
necessary to store and recover the backed
up data
onsite storage Displays the amount of space still available for xx.x KB|MB|GB|TB
available backups before capacity on this Axcient
appliance is reached.

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 Chapter 4: RMC Reports

Figure 10 Uptiva Statistics Report

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 Chapter 4: RMC Reports

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Chapter 5

RMC User Management

This chapter describes how to add users and define roles, and it includes the following
sections:
 Manage RMC Users
 Add an RMC User
 Modify an RMC User
 Deactivate or Delete an RMC User
 Manage RMC Roles and Permissions
 Add an RMC Role
 Modify an RMC Role
 Delete an RMC Role

Manage RMC Users

You can add or modify user accounts to provide RMC access to the appliances in your
organization.
 A reseller (or a client user with appropriate permissions) can create accounts for
clients (see “Add an RMC User” on page 36).
 The permissions for a user are determined by that user's assigned role, which can be
one of the default roles or a custom role that you define (see “Manage RMC Roles
and Permissions” on page 39).
 The Existing Users screen (Figure 12 on page 38) lists the existing RMC users for
your organization:
 To order the entries alphabetically, click on a column header (Username, User
Type, Email). Click the header to toggle the order (A-Z or Z-A).
 To search for specific users, enter a string in the box (upper right of the screen)
and then press the Search button. It displays all lines that include that string as
part of the Username or Email fields. (It does not support wildcard or other
regular expression search strings.)

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 Chapter 5: RMC User Management

Add an RMC User

To add a new RMC user, do the following:
1. Click the users button at the top of the RMC screen.
2. The Existing Users screen appears. Select the create a user option located on the
left of the screen.
3. The Create a New User screen appears (Figure 11). Enter user information in the
appropriate fields. Table 5 describes each of the fields.
(In the example, the e-mail address is client1@axcient.com, the account will be
active immediately, the address is for work, and the role is CLIENT.)

NOTE
If this user is a client who should have (but be limited to) dashboard access for
selected appliances, set the role to CLIENT, which automatically checks the RMC
User permission box. To allow report viewing (in addition to the dashboard), check
the View Reports box, so both the RMC User and View Reports permissions are
checked. RMC access to a specific appliance is granted through the dashboard (see
“RMC Dashboard Screen” on page 23)

4. When all the information is correct, click the save button. A message appears
indicating the user was saved, and the new user now appears in the list of existing
users.
5. An e-mail is generated and sent to the user e-mail address that includes the account
information (name and password).

Figure 11 Create a New User Screen

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 Chapter 5: RMC User Management

Table 5 RMC User Parameters

Parameter Description Values
Email address Sets both the user name (only when creating (E-mail address)
the user) and the e-mail address (when either
creating or editing) for this user. The user
name remains the initial e-mail address, but
later edits change where e-mail is delivered.
To add additional addresses, click Additional
Email Addresses. This displays additional
rows to enter more addresses. E-mail messages
are sent to all the addresses in the list.
User Type Sets the type of user. For a reseller, the only CLIENT
user type option is CLIENT.
Full Name Sets the name that will appear in displays. user defined
New Password Sets the login password. user defined
Retype Password Verifies the entry in New Password. If both (same as New
entries are not identical, the password is not Password)
changed.
Active? Sets whether to activate the account Yes (default)
immediately. Selecting the No button means No
this user cannot log into the RMC, but any
previous actions by this user are unaffected.
Company (optional) Specifies a company name. user defined
Role Sets the assigned role. Select the role from the Client
drop-down menu. See “Manage RMC Roles tech
and Permissions” on page 39 for a description
of the default roles. admin
(defined roles)
Permissions Sets the permissions (add or remove check see Table 6 on
mark in each box) for this user. The page 40
permissions allowed by the role are
automatically checked, but you can add to or
delete from this list.
Address Type Sets the address location from a pull-down WORK
menu. Select NONE to bypass the subsequent HOME
address fields. If WORK or HOME is
selected, the following address fields become NONE
required.
Street 1 Specifies the first line of a street address. (street address)
Street 2 Specifies the second line of a street address. (street address)
City Specifies the city. (city name)
State Specifies the country from a pull-down menu. (pull-down state
list)
Zip Code Specifies the zip code. (zip code)
Country Specifies the country from a pull-down menu. (pull-down
country list)

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 Chapter 5: RMC User Management

Table 5 RMC User Parameters (Continued)

Parameter Description Values
Phone Number (optional) Specifies the user phone number. (phone number)
Fax Number (optional) Specifies the user phone number. (fax number)

Modify an RMC User

To modify an existing user, do the following:
1. Click the users button at the top of the UMC screen.
2. The Existing Users screen appears (Figure 12). Click the edit field for the target
user.

Figure 12 Existing Users Screen

3. The Edit User Information screen appears, which is a filled in version of the Create
a New User screen (Figure 11 on page 36). Update entries as desired in the indicated
fields. You can change the value for any field except for Username (first displayed
field), which remains the original e-mail address and cannot be changed. Table 5 on
page 37 describes each of the fields.
4. When all the information is correct, click the save button. The Existing Users screen
reappears with a message indicating the user was saved.

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 Chapter 5: RMC User Management

Deactivate or Delete an RMC User

An RMC user account can be deactivated or deleted:
 Deactivating a user disables the user login but otherwise leaves that user account
unaffected. Login attempts by that user are denied, but any prior actions by that user
are unaffected.
 Deleting a user removes all record of that user. All objects associated with that user
must first be removed before deleting the user.

To deactivate (or reactivate) a user, do the following:

1. Click the users button at the top of the UMC screen.
2. The Existing Users screen appears (Figure 12 on page 38). Do one of the following:
 To deactivate the user account, Click Deactivate in the Account Status column
for the target user. (Deactivate changes to Activate indicating the account is no
longer active.)
 To activate the user account, Click Activate in the Account Status column for
the target user. (Activate changes to Deactivate indicating the account is now
active.)

To delete an existing user, do the following:

1. Click the users button at the top of the UMC screen.
2. The Existing Users screen appears (Figure 12 on page 38). Click the Delete button
for that user.
3. You are prompted to verify the delete. Click the delete button. The user is removed
from the existing users list and a message appears indicating the user was deleted.

Manage RMC Roles and Permissions

The permissions for a user are determined by the role assigned to that user. Each role
provides a set of allowed permissions. The RMC comes with the following roles by
default:
 admin—Allows any RMC-related operation.
 Client—Allows access to the RMC dashboard (but only the dashboard). The
dashboard will display only information about the Axcient appliances to which this
user is granted access (see “RMC Dashboard Screen” on page 23).
 tech—Allows limited RMC-related operations.

You can create additional roles. Table 6 describes the available permissions and lists
which ones apply for each of the default roles.

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 Chapter 5: RMC User Management

Table 6 RMC Permission Categories

Permission Description Role
Add/Modify/Delete - Allows user to add other users and admin
Tech Level 1 subsequently modify or delete those tech
users.
Add/Modify/Delete - Allows user to add other users with admin
Tech Level 2 additional capabilities from level 1.
Remotely Connect - not currently used (none)
Limited Uptivas
RMC User Allows access to the RMC. This admin
permission is required to login to the Client
RMC, so all RMC users must have this
permission. This permission allows the tech
user to view the dashboard for those
Axcient appliances registered to that
user’s company. The Client role
allows just this permission, which is
designed for those users who need to
view status information about the
Axcient appliances in their
organization.
Note: RMC access to a specific
appliance is granted to a user through
the dashboard (see “RMC Dashboard
Screen” on page 23).
Clear Alerts not currently used admin
tech
View Reports Allows the user to view reports (see admin
“View RMC Reports” on page 31)) tech
Receive System not currently used admin
Emails tech
View Events not currently used admin
tech
Remotely Connect - remote access administrative functions admin
Client Uptivas tech
Assign Remote Access remote access administrative functions admin
- Tech Level 1
Assign Remote Access remote access administrative functions admin
- Tech Level 2

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 Chapter 5: RMC User Management

Add an RMC Role

To add a new role, do the following:
1. Click the users button at the top of the RMC screen.
2. The Existing Users screen appears. Select the modify roles option located on the left
of the screen.
3. The User Roles screen appears (Figure 13). Do the following in the indicated fields:
a. Role Name: Enter a name for the role.
b. Permissions: Select the permissions (add a check mark in each box) that apply
to this role (see Table 6 on page 40).
4. When all the information is correct, click the save button. A message appears
indicating the role was saved, and the new role now appears in the list of existing
roles.

Figure 13 RMC User Roles Screen

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 Chapter 5: RMC User Management

Modify an RMC Role

NOTE
Do not change the permissions of the default roles.

To modify (update the permission list of) an existing role, do the following:
1. Click the users button at the top of the RMC screen.
2. The Existing Users screen appears (Figure 12 on page 38). Select the modify roles
option located on the left of the screen.
3. The User Roles screen appears (Figure 13 on page 41). Click the edit field for the
target role and change the permissions (add or remove check marks) for this role
(see Table 6 on page 40).
4. Click the save button. A message appears indicating the role was saved.

Delete an RMC Role

NOTE
Do not delete the default roles.

To delete an existing role, do the following:

1. Click the users button at the top of the RMC screen.
2. The Existing Users screen appears (Figure 12 on page 38). Select the modify roles
option located on the left of the screen.
3. The User Roles screen appears (Figure 13 on page 41). Click the delete button for
that role. The role is removed from the list.

NOTE
A role cannot be deleted if it is currently used. An error message appears if the role is
assigned to one or more users.

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 Index
A documentation, product 10
administration, GUI 15
appliance G
architecture 14 GUI administration 15
RMC monitor 23 guide
status information 27 See manual
uptiva statistics report 32
view RMC reports 31
appliance, assign client to 25
L
architecture login, RMC 19
Axcient solution 14 logout, RMC 21
multisite 16
audience, for manual 9 M
Axcient appliance
See appliance manual
Axcient data center audience for 9
See data center notation conventions 10
organization of 9
menu, RMC 20
B monitor
backup jobs offsite backups 27
offsite history 27 RMC dashboard 23
offsite status 23
N
C notation conventions 10
client, assign 25
color, RMC dashboard 23
customer support, contact 11
O
offsite backup jobs
history of 27
D status 23
dashboard organization, of manual 9
appliance detail screen 27
assigning clients 25
disk utilization 28
P
fields in RMC 26 password, change RMC 21
RMC connect to UMC 29 permissions, RMC user 40
searching information 24, 27
summary of RMC 23
data center 14
data protection
multisite 16
uptiva statistics report 32
view RMC reports 31
disk usage 28

Axcient RMC User Guide 43

 Index

R U
Remote Management Console UMC
See RMC feature list 15
reports RMC connection to 29
uptiva statistics 32 Uptiva Management Console
view RMC 31 See UMC
RMC user roles
change password 21 See roles
connect to UMC 29 users
feature list 15 add RMC 36
login 19 assign as client 25
logout 21 deactivate RMC 39
main menu 20 default RMC 35
multisite use 16 delete RMC 39
tasks 17 modify RMC 38
roles RMC parameter descriptions 37
add RMC 41 RMC permission list 40
default RMC 39
delete RMC 42
modify RMC 42
RMC permissions list 40

S
statistics
uptiva statistics report 32
view RMC reports 31
storage, summary 28
support
See customer support
system
change RMC password 21
RMC logout 21

T
tasks, RMC 17

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