DENNIS M.

BRAXTON
2916 S. Baywater Ave #101, San Pedro, CA 90731 * Home: 310.519.7626 * dbafc23a@w
estpost.net
DIRECTOR / CUSTOMER FINANCE
PROFESSIONAL SUMMARY
Expert in: Credit/Collections Call-center Management ~ Revenue Recovery ~ Leader
ship
Versatile, high-energy professional who leads Fortune 100 corporations through c
hange and challenge to profitable growth. Proven self starter with passion, ener
gy, and enthusiasm to drive results and affect meaningful change. Strategic prob
lem-solver who envisions smart solutions and executes with urgency across all le
vels of the organization. Hands-on leader with established ability to lead proje
cts and initiatives that drive performance. Skilled facilitator of revenue recov
ery and profit growth through superior tactical implementation and reasoned stra
tegic input. Exhibits exceptional thought leadership identifying and synthesizin
g trends to provide value added analysis to senior leadership.

CORE COMPETENCIES
Reasoned Strategic Input ~ Superior Tactical Implementation ~ Staff Leadership ~
Change Management ~ AR
Process Benchmarking ~ Data Analytics ~ Policy Development ~ Revenue & Profit Gr
owth ~ Strategic Planning
Team Development & Leadership ~ Data Tracking ~ Productivity & Performance Impro
vement ~ DSO Management
KPI Development ~ Dashboard Reports ~ Seizing Market Opportunity ~ Organization
& Communication
PROFESSIONAL EXPERIENCE

US TELEPACIFIC CORP., Los Angeles, CA

2002 - 2009
Facility based Competitive Local Exchange Carrier who provides services on TeleP
acific owned switches and network infrastructure.
Director of Customer Finance
Oversees the primary activities of individual contributors to ensure completion
of tasks and attainment of departmental goals on a timely basis. Effectively man
ages all credit, collection, and recovery functions providing voice and data ser
vices to commercial customers. Delegates over 70,000 customers, generating $39M
in monthly revenue while overseeing support staff of 35.
Key Achievements
* Systematically developed and implemented Credit and Collections processes, pol
icies, and procedures for base and 4 companies acquired over 5 years.
* Exceeded all operational milestones by maintaining A/R at the equivalent of a
40-day DSO without automation while preserving monthly cash revenue at greater t
han 99% of monthly invoice billing.
* Consistently attained goal of annual write-off at less than 1.6% of A/R.

SHERWOOD MANAGEMENT CO., INC., Culver City, CA

2001 - 2002
Independent Jewelry Company doing business as 'Daniel's Jewelers' since 1948.
Director of Customer Accounts
Directly responsible for leading, managing, and leveraging a team to develop rev
enue and maximize profitability while maintaining high levels of customer satisf
action. Creatively established key client relationships, developed and delivered
marketing strategies, and consistently provided supporting business analysis.
Key Achievements
* Fully accountable for managing all collection-related functions including outb
ound dialer for 40 stores.
* Keen leadership abilities resulted in delegating a support staff of 42.
* Spearheaded a system-wide program that led company to an annual sales average
of $40M.
DENNIS M. BRAXTON
PAGE TWO

SOUND ADVANTAGE LLC, Irvine, CA

2001 - 2001
Leading developer of enterprise communications solutions for businesses of all s
izes.
Credit/Collection Manager
Directly supervised the customer credit application process while maintaining in
tegrity of credit system. Collaboratively worked with Sales management, Customer
s, Operations, and Accounting personnel to increase business productivity and gr
owth. Successfully achieved targeted collection goals through escalation of prob
lem resolution, adherence to quantitative accountability models related to Colle
ction team, and interpersonal contact with business divisions and larger externa
l customers.
Key Achievements
* Single-handedly established and implemented credit and collection policies res
ulting in account receivables of $6M.
* Strategically formulated and enforced process flows for internal operations pr
oducing monthly sales averages of $200-300K.
* Directly responsible for processing new accounts to achieve significant revenu
e increases within the company.

PREVIOUS EXPERIENCE
AT&T WIRELESS SERVICES, Los Angeles, CA
1991 -2000
The second largest wireless telecommunications provider in the United States.
Senior Manager, Financial Services
* Rapidly developed a format which formulated and executed the restructuring of
consumer credit policy resulting in 5000 additional subscriber activations per m
onth (8%).
* Consistently maintained undesirable debt rates at 2.25% or less.
* Efficiently sustained total A/R at 1.3 times monthly billings resulting in pro
fits of $72M.
* Single-handedly developed monthly key performance indicators for western regio
n credit and collections call-centers. Communicated financial and call-center re
sults directly to regional CFO.
CARTER, HAWLEY, HALE DEPT. STORES, Los Angeles, CA
An American retail Department Store chain company.
Recovery Manager, Credit Services
* Utilized organizational skills to implement improvements that successfully pro
duced recovery increases from$300K to $500K monthly in less than 8 months.
* Masterminded the development and fulfillment of PC based actuarial performance
models for collection agency evaluation and revenue prediction.
* Effectively supervised and coordinated a specialized internal collection unit
whose account collections averaged 8% of dollars placed monthly, superior to thi
rd-party placement results.

EDUCATION
Bachelor of Science in Finance, California State Univ
ersity, Northridge, California