PEGGY HOLDER

2601 MARSH LANE UNIT 212

PLANO, TX 75093
940-453-4168
Email: phb3371c@westpost.net

HIGHLIGHTS OF QUALIFICATIONS
* Over 30 years of experience in various business environments.
* Ability to easily adapt to changes
* Work well with different personalities and remain performance oriented in stre
ssful situations.
* Utilize highly developed managerial, organizational, communication and analyti
cal skills coupled with strong commitment focusing on long range career goals.

EXPERIENCE:
* Knowledgeable and experienced in all phases of office administration and manag
ement
* Accounts Receivable and Payable
* Payroll
* Bookkeeping
* Sales and Marketing
1. Property Management
2. Developed Brochures, webpage development, other advertising avenues
3. Represented both buyers and sellers for residential and commercial properties
* Human Resource
1. Developed Policy & Procedure Manuals
2. Wrote HIPPA manual for practice.
3. Developed Job Descriptions
4. Continued Education
5. Hiring and Firing of Employees
6. Customer Service Programs
* Training - Writing Training material, teaching classes
* Attended extensive seminars and classes to improve skills
* Recruiting and Credentialing
* Manage large volume of employees
* Excellent communication, interpersonal and organizational skills.
* Developed long range strategic plans for practices and short term business pla
ns.
* Produced and provided periodic reports on all aspects of practice

EMPLOYMENT HISTORY:
02/04- Realtor - Self Employed Plano, TX
12/09 Contracted
* Owner/Director of Real Estate Group
* First new agent that sold $1,000,000 in property in three months in history of
large Real Estate Office
* Top Producer Team 2008, 2006, 2005
09/98 Marshall Internal Medicine Associates Marshall, Texas
to 02/04 Practice Administrator
* Provided Administrative Services for 7 providers in Internal Medicine group
* Oversaw 4 mid-level managers, supervisors and staff of 34 employees
* Updated bookkeeping system to improve efficiency
* Top Negotiator for insurance contracts in history of practice
* Conducted all Shareholder meetings, wrote agenda and apprised physicians of al
l business matters including financial, staffing, purchasing of equipment
* Cut expenses by 35%
* Successfully collected thousands of dollars in old and overdue accounts workin
g with both insurance companies and patients to accomplish this goal
* Developed Marketing tools for Practice including brochures
* Negotiated with CEO of hospitals to develop shared programs

12/95 Diagnostic Clinic of Longview Longview, Texas

to 08/98 Director, Administrative Services
* Provided administrative services for physicians in multi-specialty clinic, ove
rseeing mid-level managers, supervisors and employees, totaling in excess of 120
staff members.
* Instrumental in developing plan for business office to collect hundreds of tho
usands of dollars on accounts not previously worked
* Conducted cost surveys and analysis and made cost cutting recommendations.
* Negotiated Insurance Contracts for Practice
* Conducted staff, managerial and Physician Division meetings
* Recruited mid-levels and Physicians including Physician Assistants and Nurse P
ractitioners
* Consistently worked with CEOs, CFOs and other Hospital Executives to develop b
etter patient care programs, interaction with physicians to improve relationship
s
SUMMARY:
With over 17 years of experience in the Medical Field dating back to 1986, I hav
e owned my own medical consulting firm, opening new physician offices, consultin
g with offices for physicians, therapist and hospitals for organizational purpos
es, collections and overall recommendations for improvement in all areas of the
practices. I have worked for start-up practices as the Practice Manager, for es
tablished offices the positions of Practice Manager and Executive Assistant. Sp
ecialties include OB/GYN, Psychiatry, Family Practice, Internal Medicine, Pediat
rics, Orthopedics and Gastroenterology.
EDUCATION:
Bachelor's Degree in Healthcare Administration (Summa Cum Laude) 2002
Master's Degree in Healthcare Management (Summa Cum Laude) 2004
Tyler Junior College Tyler, Texas
120 hrs. Real Estate Classes

CERTIFICATES:
Award of Excellence for Health Care Management Project
Certificate of Distinction in Biostatistics
Certificate of Membership in Students' Council
Award of Excellence in Health Care Administration Project
Certificate of Distinction in Consumer Health
Proficient in the use of various software packages including Excel, Microsoft Wo
rd, Power Point, Quick Books, Word Perfect, Chart Master, Medical Office Manager
, and Medic Computer System
AFFILIATIONS:
Member PAHCOM
Member ACMPE
Member MGMA
 Member MGMA SOUTHERN SECTION
Member TMGMA
LICENSED IN THE STATE OF TEXAS BY TEXAS REAL ESTATE COMMISSION
TEXAS ASSOCIATION OF REALTORS
NATIONAL ASSOCIATION OF REALTORS
GREATER LEWISVILLE ASSOCIATION OF REALTORS
CERTIFIED SELLING AGENT
REFERENCES AVAILABLE UPON REQUEST