DONALD R.

FREEMAN

TRAINING
All training was OJT with various IBM training classes for Windows 2000, XP, Net
work Administration and UNIX Administration.

EXPERIENCE
Macsteel Service Centers USA, Newport Beach, CA
April 2005 - June 2010
Supervisor Customer Support
Responsibilities:
Supervised three Customer Support representatives in a 24/7 coverage environment
which consisted of 25 remote processing warehouses/offices and remote in home u
sers.
Interacted with all Information Technology areas and User community to ensure th
at Helpdesk issues were resolved in a timely manner.
Maintained a working knowledge of all three shifts and covered same when necessa
ry.
Took a leadership role in enforcing Information Technology policy/security.
Provided UNIX/AIX support utilizing Rs/6000 and P570 servers, specialized in har
dware support / printer connectivity.
Transferred from Bensalem, PA office to Newport Beach, CA office in order to con
solidate Information Technology operations on the west coast. This also included
moving my family from NJ to CA.
Trained new Helpdesk staff.
Worked with Vendor and Macsteel Application Development team to roll out documen
t repository system - Content Manager.
Assisted in roll-out of Oracle ERP system.
Setup users with proper responsibilities and defining printers to associated ser
vers and application.
Macsteel Service Centers USA, Bensalem, PA
November 1985 - April 2005
Supervisor Computer Operations

1996 - 2005
Responsibilities:
Converted to Rs/6000 UNIX/AIX environment using metals industry specific applica
tion (Stelplan) from MVS/CICS batch system environment. During transition, respo
nsible for removing all old computer equipment.
Responsible for transitioning computer operations staff to new environment and e
stablishing procedures.
Transferred from Tulsa, OK to Bensalem, PA to support the company, Edgcomb Metal
s, moving the Data Center from Tulsa to Bensalem.
Supported various system upgrades and architecture enhancements in the MVS envir
onment.
Supported conversion from MVS to UNIX environment.
Helped establish Helpdesk to handle/track user requests after converting to Stel
plan application system.
Helped support movement to Windows environment utilizing OSs from Windows 95 thr
ough XP.

1985 - 1996
Responsibilities:
Responsible for day to day computer operations in an MVS/XA environment utilizin
g IBM tape drives, communication controllers and DASD.
Supported batch job system using JCL and associated Procedure Libraries in a CIC
S system environment.
Williams Information Services, Tulsa, OK
May 1978 - November 1985
Senior Production Controller
Responsibilities:
Hired as Report Processor.
Responsible for decollating reports and report distribution.
Promoted to Production Control.
Responsible for batch job setup, maintaining and following established procedure
s for running batch jobs on all three shifts.
Interacted with programming staff to resolve problems on off shifts.
Good knowledge of JCL, Proc libraries and TSO.