Douglas Dernulc

19935 E. Arroyo Court Queen Creek, AZ 85242

(630) 697-1123 doug.dernulc@comcast.net

SENIOR NETWORK ADMINISTRATOR

PROFILE
Highly experienced Network Professional with a proven record as a valued contrib
utor to supporting network environments, with a history of maintaining peak perf
ormance in a wide range of situations and technologies.
Technically savvy and a quick study in emerging technology, able to quickly asse
ss and utilize the appropriate response to meet the specific needs of the busine
ss requirement at hand.
a Highly focused on organizational missions while positively impacting bottom li
ne and group performance. Success- oriented IT Professional with exceptional tec
hnical experience, possessing an extensive knowledge of the processes, procedure
s, and policies necessary to consistently ensure a smooth-running network.
a A top team member and individual contributor skilled in proactive network fine
-tuning through attention to detail, subject matter expertise, personal commitme
nt, and technical knowledge.
CORE COMPETENCIES
Process Improvement a Solution Development a Performance Optimization a IT Strat
egy Development
Exchange Certified a Upgrades a Operations Management a Migrations a Network Adm
inistration
Citrix and Windows Certified a Design and Implementation a Technical Analysis
EXPERIENCE
Uhlich Childrenas Advantage Network (UCAN) Chicago, IL 1996 -
Present
Manager of Infrastructure and Support 2008 a" Present
Key player in the development of the IT departmentas long range and annual plans
in support of the agencyas strategic plan. Supervise IT staff and technology co
nsultants to ensure the smooth and reliable functioning of the agencyas wide-are
a network. Ensure that all appropriate Infrastructure and Support procedures exi
st, are updated, and are followed.
Oversee the development, implementation and testing of disaster recovery, backup
, and security plans. Analyze and review the requests to the Help Desk in order
to look for patterns that may require additional planning, hardware upgrades, so
ftware upgrades, or training. Ensure timely access to agency network, including
from remote locations.
Create and maintain a team approach to telecommunications, server, and support s
ystems. Manage staff including: recruitment, scheduling and job assignment, trai
ning and development, counseling, discipline, and performance evaluations (salar
y, promotions, terminations).
Interim Director of IT 2007 - 2008
Planned, developed, evaluated, and managed multiple information and communicatio
n systems and projects to meet agency needs. Directed the technology vision and
planning process that regularly evaluated existing technology, information syste
ms, and staffing. Analyzed and reported on UCANas use of IT resources and made r
ecommendations and decisions for increased efficiency.

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Uhlich Childrenas Advantage Network continued

Set the annual budget for the IT department in conjunction with the Finance depa
rtment and managed expenses to meet the financial goals of the organization. Dev
eloped and monitored the approved annual operating and capital budgets for infor
mation and technology systems.
Supervisor of IT 2007
Supervised remote staff of 5 and UCAN Help Desk daily operations. Supported VoIP
phone network using Cisco Call Manager 4.x. Provided Level III support for Netw
ork and Site Administrators. Managed Citrix Presentation Servers and Exchange 20
03 Servers. Served as Project Manager for all IT-related projects.
Senior Network Engineer 1999 a" 2007
Administrated and maintained security for UCANas 24 hour computer network, inclu
ding 38 sites serving 700 users running Windows 2000/2003/XP. Implemented a 5 si
te VoIP phone system using Cisco Unity Call Manager. Designed and implemented a
Citrix environment for remote access to network applications.
Planned and migrated Exchange 2000 to Exchange 2003. Implemented Norton Antiviru
s Corporate Edition for Servers and Workstations. Migrated the network from Wind
ows 2000 to Windows 2003. Managed and maintained Citrix XP, Terminal Server, Ant
ivirus solution, and Exchange servers.
Provided level II a" III tech support to site administrators. Merged an 80 membe
r agency with UCAN during corporate merger. Implemented VPN solution for smaller
site connectivity. Redesigned network using MPLS to minimize network downtime.
Site Administrator/Help Desk Administrator 1996 a" 1999
Coordinated with Technical Support Specialists to implement the work orders rece
ived from the Help Desk Administrator. Planned, implemented, and migrated system
s from Novell to Windows NT. Installed new routers and hubs to replace outdated
equipment.
Managed the Uhlich Help Desk, ensuring all calls were answered in a timely fashi
on and users experienced minimal downtime. Entering all calls into McAfee HelpDe
sk and distributed work orders to technicians. Provided Level I support.

TECHNOLOGY
Windows 95/98/XP a Windows NT 4.0 Server and Workstation a Windows 2000 Server a
nd Professional
Windows 2003 Server a Citrix a Novell 4.11 a MS-DOS a Cisco Routers, Switches an
d PIX
Dell Servers and Workstations a Compaq Servers and Workstations a Barracuda SPAM
Firewall a Fortinet
Microsoft Office a Microsoft Terminal Server a Microsoft Exchange 5.5/2000/2003
a Track-IT
Symantec Antivirus Corporate Edition a Update Expert a WebSense a VMWare a Micro
soft Visio
Microsoft SMS Server a BlackBerry Server a WinVNC a pcAnywhere a Cisco Unity Cal
l Manager
CERTIFICATIONS
Microsoft Certified Systems Administrator (MCSA)
Citrix Certified Administrator (CCA)
Microsoft Exchange 2003
In Progress
Windows 2008 a" Microsoft Certified Systems Engineer (MCSE), Cisco Certified Net
work Associate (CCNA)