Project report on Employee Satisfaction 2011

A study on

''EMPLOYEE SATISFACTION''

AT

MALDIVES CUSTOMES SERVICES

A project report submitted in partial fulfillment of the requirements for the award of

DIPLOMA IN OFFICE MANAGEMENT & ADMINSTRATION

Approved By: MALDIVES QUALIFICATION AUTHORITY (MQA)

Submitted By
MAJEEDHA ABDHUL RAHEEM

Index No. – CYX 2011

Batch – MA 11

UNDER THE GUIDANCE OF

MR. SUBHASH KR

Ma. Light Corner #1, Kenery Magu,

Male', Republic of Maldives.

www.cyryxcollege.edu.mv

Batch MA 11 (2009 – 2011)

 Project report on Employee Satisfaction 2011

Ma. Light Corner #1, Kenery Magu,

Male', Republic of Maldives.
www.cyryxcollege.edu.
mv
Tel: +960 3328396 /
3320004
Fax: +960 3321012

CERTIFICATE

This is to certify that this project report entitled “A study of Employee satisfaction of

Maldives Customes Services, has been prepared by Ms. Majeedha Abdhul Raheem under

my supervision and guidance in partial fulfillment of the requirement for the award of the

Diploma in office Management and Administration from Cyryx College.

Mr. Subhash KR

Project Guide and Senior Lecturer

School of Business - Cyryx College

 Project report on Employee Satisfaction 2011

STUDENT DECLARATION

I hereby declare that this project report is prepared by me under the guidance of Mr. Subhash
K R, Senior Lecture; School of Business Management is the result of my original work after
undergoing study for a period of 3 months at Cyryx College in partial fulfillment of Diploma
in Office Management and Administration 2009-20011 at Cyryx College.

Date: Name:

Place: Index #.:

 Project report on Employee Satisfaction 2011

ACKNOWLEDGEMENT
 Project report on Employee Satisfaction 2011

Outline for Project Work

 Project report on Employee Satisfaction 2011

CONTENTS

Chapter Title Page No.

No.
2-15
1. Introduction
16-23
2. Research Design
24-30
3. Company Profile
31-69
4. Data Analysis and Interpretation

70-72
5. Summary

 Findings

 Suggestion

 Conclusion

73
6. Bibliography

74-77
7. Annexure
 Project report on Employee Satisfaction 2011

LIST OF TABLES
S.no Contents Page no

1 (a) Table showing awareness of career leave policy 31

(B) Table showing the importance of career leave policy in an 32

organization

2 (a) Table showing awareness of study/training leave policy 33

(B) Table showing the importance of studying or training leave policy 34

in an organization

3 (a) Table showing awareness of religious leave policy 35

(B) Table showing the importance of religious leave policy in an 36

organization

4 (a) Table showing awareness of the pooling of leave entitlement policy 37

(B) Table showing the importance of the pooling of leave entitlement 38

policy in an organization

5 (a) Table showing awareness of paid paternity leave policy 39

(B) Table showing the importance of paid paternity leave policy in an 40

organization

6 (a) Table showing awareness of policy of returning to the same job 41

after maternity or paternity leave
(B) Table showing the importance of returning to the same job after 42
maternity or paternity leave policy in an organization

7 (a) Table showing awareness of pre natal leave policy 43

(B) Table showing the importance of pre natal leave policy in an 44

organization

8 (a) Table showing awareness of staggered return to work after 45

pregnancy policy
(B) Table showing the importance of staggered return to work after 46
pregnancy policy in an organization
9 (a) Table showing awareness of job sharing policy 47

(B) Table showing the importance of job sharing policy in this 48

organization
 Project report on Employee Satisfaction 2011

LIST OF GRAPHS

S no. Contents Page no.

1 (a) Graph indicating the awareness of career leave policy 31

(b) Graph indicating importance of career leave policy in an 32

organization
2 (a) Graph indicating the awareness of study or training leave policy 33

(b) Graph indicating importance of study or training leave policy in 34

an organization
3 (a) Graph indicating the awareness of religious leave policy 35

(b) Graph indicating importance of religious leave policy in an 36

organization
4 (a) Graph indicating the awareness of pooling of leave entitlement 37
policy
(b) Graph indicating importance of pooling of leave entitlement 38
policy in an organization

5 (a) Graph indicating the awareness of paid paternity leave policy 39

(b) Graph indicating importance of paid paternity leave policy in an 40

organization
6 (a) Graph indicating the awareness of opportunity to return to the 41
same job after maternity or paternity leave policy

(b) Graph indicating importance of opportunity to return to the same 42

job after maternity or paternity leave policy

7 (a) Graph indicating the awareness of pre natal leave policy 43

(b) Graph indicating the importance of pre natal leave policy in an 44

organization
8 (a) Graph indicating staggered return to work after pregnancy policy 45

(b) Graph indicating the importance of staggered return to work 46

after pregnancy
9 (a) Graph indicating the awareness of job sharing policy 47

(b) Graph indicating the importance of job sharing policy in an 48

organization
Project report on Employee Satisfaction 2011
 Project report on Employee Satisfaction 2011

FINDINGS AND SUGGESTIONS

Passengers who were satisfied with the availability of baggage carts/ trolleys at this
airport were more than the number of passengers who were satisfied with the access of
sea transportation to/from at this airport.

The maximum number of passengers were not satisfied with the restaurant/ eating
facilities and the value for money of restaurant/ eating facilities at this airport.
Most of the passenegers were not satisfied with the availabiluity of Bank/ ATM/ money
changers at this airport.
Maximum number of passengers were not satisfied with the shopping facilities and the
value for money of shopping facilities.
The speed of bagagge delivery service at this airport is poor, so company can improve
this service for the passengers.
Most of the passengers were satisfied with the cleanliness of this airport and the Internet
service at this airport.
 Project report on Employee Satisfaction 2011

CONCLUSION
 Project report on Employee Satisfaction 2011

BIBLIOGRAPHY
 Project report on Employee Satisfaction 2011

ANNEXURE