SHANNON HEATON

Redding, CA
(530) 722-7025
shab3bf2@westpost.net
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Professional Objective
Seeking a long-term position with your organization. I bring you many developed
and proven strengths in a wide array of administrative duties and customer servi
ce. I will apply these same skills to a full-time position with you. I work well
with other team members, learn new tasks quickly, flexible, a self-starter and
have excellent attention to detail.
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Work History
Office Administrator/Assistant MA: 02/2010-05/2010
Shasta Lake Clinic, Office of Harold Budhram, MD, Shasta Lake City, CA
* Performed customer service and all administrative office duties. Heavy phones,
appointment setting, collected co-pay, collected past due balance.
* Medical Manager program.
* MA in back office when needed.
Office Administrator/Assistant MA: 07/2009-02/2010
Charles Stringham, MD, Winnemucca, NV
* Performed customer service and all administrative office duties, greeted patie
nt, received co-pay, verify insurance, collections, organized all staff lunches
with Pharmaceutical Reps.
* MA in back office when needed, called in prescriptions, prepared room with pro
per medical supplies for each patient. Cleaned and sterilized all medical equip
ment, and disposed of sharps.
Office Manager/Medical Billing: 12/2001 - 12/2008
Shasta Lake Clinic, Office of Harold Budhram, MD, Shasta Lake City, CA
Performed customer service and all administrative office duties, staff scheduli
ng, medical billing, including collections. Conducted all employee meetings, tra
ining, coding, and HR and shift assignments.
Responsible for successfully setting up, implementing and generating revenue wi
th the Rural Reimbursement Systems for clinic and staff.
Office Manager: 09/1999 - 07/2001
CHI, INC., Redding, CA
Billed all customer accounts and managed AP/AR activities. Created spreadsheet
reports for corporate office and government agencies to be sent in a timely mann
er. Hired and trained staff, led team meetings, coding and prepared year-end fin
ancial reports and statements.
Teller/Vault Teller: 12/1996 - 09/1999
Redding Bank of Commerce, Redding, CA
Provided customer service and sales to business and individual clients. Balance
d and reconciled drawer on daily basis performed all cash, ATM and deposit funct
ions.
Recognized consistently for successful drawer and vault balancing.
Dental Coordinator/Biller/Back Office - 09/1993 - 12/1997
Dennis Crabtree DDS, Redding, CA
Greeted patient, phones, scheduling, payment arrangements and collections, insu
rance billing, and filled in back office when needed.
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Education
Mt. Shasta High School-Graduate
Shasta College, Redding, CA-Pursuing Associate of Science in Nursing/part-time,
and Business.
Skills
Microsoft Office products, including Word, Excel, and Outlook; Medical Manager,
and proprietary software. Ten-key by touch, type-65wpm, call in prescriptions, b
ack office help with patient, set up HIPPA guidelines for medical clinic, ICD-9
codes, patient and insurance collections.
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References:
Name Occupation Phone
Darryl Alvey Attorney at Law 530-356-0900
Julie Kaplan Disappearing Act 530-351-4116
Shannon Meyer RN 530-638-5393