C: 410-980-6463  malvarado73@gmail.com Entrepreneurial executive who thrives in start-up or turnaround situations. Consistently recognized as an exceptional performer and promoted quickly. Professional Summary: Broad-based experience includes IT, project management and business general management. Succeeded in every role to date from IT leadership with Fortune 100 corporation, to starting family-run business from the ground u p. Recognized for leadership abilities – specifically the ability to lead employees towards a strategic vision and coach them to exceed expectations. Talent for mob ilizing people across functions and organizations in pursuit of shared goals. Personal Traits: Passionate, determined, organized, caring, collaborative, hones t, intuitive, results-driven Extracts from selected LinkedIn testimonials: “One of the smartest and most capable people I know†…“a natural leader who combines o people skills with business savvy†…“always goes the extra mile to exceed expectations†extremely organized and dedicated.†See more at www.linkedin.com/in/monicaalvarado 1 AREAS OF EXPERTISE
• Strategic Planning/Execution
• Leadership & Team Building • Relationship Management • Business Process Reengineering • Global Team Leadership • Budgeting / Cost Reductions • Business Analysis • Project Management • Technology Integration • Standards Compliance • Efficiency Improvements • New Business Start-up PROFESSIONAL EXPERIENCE
ATT (Formerly USi), Annapolis MD 2007 – Present
Director, Project Management Originally hired as a senior manager but promoted within only 6 months and then again after 18 months. Now lead global team of 60+ senior project managers and o versee 130 engineers on 3 continents with accountability for delivering the infr astructure for client solutions (networking, storage, server, database etc.). Ov ersee 100+ concurrent projects impacting over $1 billion in revenue. Successfull y handled 230% increase in workload while reducing overhead by 10%. • Transformed demoralized and somewhat ineffective project management team into hi gh-performance group, boosting efficiency 17%, by standardizing processes and re structuring teams/responsibilities. Subsequently established first formal Projec t Management Office (PMO). • Cut costs 10%, while maintaining high quality, by expanding offshore team locate d in India and successfully transitioning lower-level and transactional work to that offshore team. • Played key role in reducing defects 38% and improving on-time delivery rates 36% - initiated and conducted comprehensive quality assessment that resulted in fo rmation of ‘tiger team’ to address issues. • Improved employee morale 17% (as measured by internal employee satisfaction surv eys) through implementation of formal training, mentoring and support systems fo r all team members. MONICA ALVARADO C: 410-980-6463  Malvarado73@gmail.com Page 2 INDEPENDENCE HOME CARE, Annapolis MD 2005 – 2007 Managing Partner & Co-Founder Provided day-to-day oversight and support to family elder-care business with pri mary focus on marketing, business development and human resources. • Played leading role in strategic plan and execution that resulted in company bea ting first year revenue goal in only 8 months. • Developed brand identity, marketing strategy, and strategic alliances that boost ed lead generation 100% within 90 days of joining the organization. INGENIUM, Upper Marlboro, MD 2001 – 2005 Director, Corporate Information Systems (2005) Senior Project Manager (2003 – 2005) User Experience Strategist (2001 –¬ 2003) Initially hired to lead web design projects for this IT consulting firm. Promote d within 2 years to senior project management role, and then earned second promo tion to lead all corporate information systems. • Developed business case for new role heading up IT and earned promotion to take on the role. Upgraded and migrated the entire infrastructure, improving function ality and reliability by 25%. • Created, implemented and managed centralized knowledge management and collaborat ion system (incorporating a SharePoint Intranet portal) that dramatically improv ed the organization’s ability to quickly respond to client issues or project challen ges. • Project-managed multiple large-scale web redesign projects with budgets of up to $500,000 and teams of up to 20. • Served as member of ISO Quality Assurance Council and process owner of the proje ct management process, provided hands-on support, knowledge and expertise to ach ieve ISO certification. Additional Experience: Webmaster for eOriginal (2000 – 2001); Web Designer for Price Waterhouse Coopers (2000); Web Designer for Acuity Technologies (1999 – 2000); Contr act Technical Writer for Litton PRC and Booz-Allen Hamilton (1997 – 1999). Military Career: Intelligence Analyst with US Air Force (1991-1997) – Held TS/TSCI c learance. PROFESSIONAL DEVELOPMENT Earned 60 credits towards Bachelor’s degree (studies at University of Phoenix) Attended 9-month Leadership Anne Arundel training program Numerous additional professional development seminars, classes and conferences i ncluding speaking at Women in Technology event (2009) and at the 2004 Content Ma nagement Conference. Affiliations: YWCA Annapolis and Anne Arundel County, Board Member, 2008 – Present Women In Technology, 2008 – Present USi Connects, Board Member, 2007 – 2008 Annapolis Striders, 2008-Present