HOPE M SCHNEIDER

1983 Rolling Ridge Dr

West Bend WI 53090
(262) 338-0265
PROFESSIONAL PROFILE
* Over ten years experience in customer service, marketing, sales support, insid
e and outside sales.
* Strong abilities in project management, sales support and successful team buil
ding skills.
* Proficient with Microsoft Word, Excel, Power Point, Map Point and Access.
EXPERIENCE
ABB Inc. a" New Berlin WI February 2010 - Present
Argus Technical Services
Customer Service Representative Low Voltage Products
State-of-the-art customer care center providing support to low voltage drives an
d products
* First point of contact for distribution network involving phone, order entry,
expediting and special projects assigned
Experienced in SAP
RPM Industrial Sales, LLC a" Delafield WI April 2009 a" January 2010
Inside Sales
* Account Manager - Inside Sales
o Coordinate internal custom motor quotes through ABB, Inc. and Reuland Motors,
Manage all account activity through corporate representative
* Marketing
o Analyzing leads, coordinate web design, promote sales
Leeson Electric a" Grafton WI April 2008 a" March 2009
Regional Sales Administrator
Inside Sales
* Analyzed and presented detailed custom quotes for electric motors through engi
neering resources.
* Communicated directly with district sales managers to maintain high end sales
and determine needs to gain additional sales through quoting and negotiating wit
h outside and inside sales teams that work directly with customers
* Prepared monthly and weekly reporting for management

Conley Media a" West Bend, WI September 2006 a" March 2008
Advertising Account Executive a" Outside Sales
* Serviced and maintained new and existing accounts
* Consulted with clients by analyzing their advertising schedule and financial b
udgets to determine how they could increase revenue through more advertising
Actuant Corporation a" Glendale, WI June 2004 a" September 2006
Gardner Bender Division
Customer Service/Sales Support Administrator
* Administered sales support through excel reports, planned networking events, o
rganized training via webex sessions, sales meetings and strategic planning sess
ions.
* Managed yearly sales rebate program nationwide and direct marketing campaigns
* Product team and process improvement kaizen events
* Developed and conduced outbound calling campaigns Increased sales profit

The Gehl Company a" West Bend, WI August 2000 a" March 2004
Service Parts Pricing Marketing Coordinator

* Published annual price book

* Managed and executed parts incentive programs
* Met with advertising vendors to facilitate incentive program
* Resolved customer complaints
* Coordinated and planned monthly management meetings
* Created back-order status process
* Entered phone and fax orders

CNH Global a" Racine, WI June 1997 a" August 2000

Customer Service Representative

* Provided individual customer service regarding account billing, account status

and promotional details (over 100 calls per day)
* Performed account maintenance, researched and distributed customer corresponde
nce
* Established and conducted training process for new customer service representa
tives
* Initiated and presented new employee orientation
* Performed daily new accounts audit for accuracy
* Designed and administered monthly reporting of new accounts
* Assisted management with priority projects

EDUCATION
* Milwaukee Area Technical College - 1992 - 1994
* Concordia University of Wisconsin a" May 2007
o Bachelors Degree in Management and Communications
o Certificate in Human Resource Management