As a career-conscious, proven performer, my goal is to utilize my skills and kno

wledge to advance all corporate initiatives, provide optimum patient care and be
recognized with continued professional growth and advancement.
SKILLSETS
a Developed ability to assess risk and respond appropriately. Exceptional inve
ntory management & product standardization.
a Highly proficient organizational and multi-tasking ability. Excellent interp
ersonal skills with twenty years experience.
a Thrive in dynamic and challenging work environments. Robust communication sk
ills, both written and verbal.
a Extensive computer software and mainframe knowledge. Broad presentation and
facilitation experience.
WORK EXPERIENCE
Blue Cross/Blue Shield of TN
Associate Care Coordinator, July 2010-Currently
VSHP-Choices Program
a Implementing Choices program (Long-Term Care program providing Home and Commun
ity Based services that allow members to reside in their own home safely)
a Providing back-up to Home Care Coordinators & Facility Coordinators
a Performing Home Assessments of members to effectively meet their needs safely
a Approving and entering Service Authorizations
a Implementing Plans of Care for members
a Verifying service vendors and schedules to meet the needs of members
a Troubleshooting/Problem-Solving issues that arise
Vanderbilt University Medical Center R.
N. Research Nurse Specialist II, Feb. 2010-Apr. 2010
a Following study protocol approved by Vanderbilt Investigational Review Board (
IRB)
a Responsible and continuing to monitor all steps for deviations that do not mee
t said criteria and processes, report if necessary
a Scheduling & enrolling patients who meet inclusion/exclusion criteria into the
Fish Oil for Atrial Fibrillation Research study (Clinical Pharmacology Departme
nt)
a Seeing patients in the main hospital or clinic locations that meet said crite
ria and qualify to enroll into study
a Meet with physicians and attend regular meetings regarding said study
a aScreena potential patients utilizing the electronic medical record & extensiv
e inclusion/exclusion list, contacting their physician(s) to gain approval to ap
proach patients to enroll after meeting inclusion/exclusion enrollment requireme
nts.
a Follow-up by contacting patients via telephone, e-mail, or regular mail to enc
ourage enrollment, setting up appointments to be seen, follow-through, etc.
a During enrollment visit, responsible for signing of informed consent, gatherin
g medical history, performing blood work and ECG and documenting each step in th
eir record from enrollment to subsequent visits until study is complete.
a Extensive patient education regarding study, etc.
a Completing research study chart after each research study visit
a Various duties as assigned
Healthways, Franklin, TN
R.N. Member Care Manager, Aug. 2008-Nov. 2009
a Supporting the goals and objectives of care enhancement by providing high qual
ity telephonic support efficiently while ensuring high quality care.
a Coordinating with the Primary Care Provider and all members of the health care
team to support appropriate total healthcare management to ensure appropriate r
esource utilization and quality outcomes.
a Responsible for early identification of members who are at risk for increasing
acuity and for intervention with the members and their Primary Care Provider ac
cording to the disease management program intervention guidelines.
Vanderbilt Stallworth Rehabilitation Hospital, Nashville, TN R.N
. Community Liaison, Jan. 2006-Apr. 2008
a Marketing and educating to physicians, physician assistants, nurses, administr
ators, office managers, social workers and case managers of various acute care f
acilities on the rehabilitation process.
a Assessing and evaluating the rehabilitation potential and physician presentati
on for approval and admission for acute inpatient rehabilitation.
a Gained extensive experience regarding the pre-certification process with comme
rcial insurance companies.
Vanderbilt Stallworth Rehabilitation Hospital, Nashville, TN R.N. Case Manager,
Apr. 2005-Dec. 2005
a Managing patient admission, stay and discharge of assigned patient load.
a Facilitating team conference(s), patient updates and progress.
a Coordinated discharge orders, such as: ordering medical equipment, setting up
physical therapy up for Home Health and Outpatient.
a Troubleshooting of Patient and family issues, providing feed-back of progress
to patients, families.
a Re-certification of patient stay with commercial insurance companies as needed
.
Sumner Regional Medical Center, Gallatin, TN Central Scheduling & Pre-Registrati
on Dept. Manager, 2004 a" 2005
a Designed and implemented newly created central scheduling/pre-registration dep
artment.
a Designed work-flow processes from manual to automated scheduling system
a Managed crew of thirteen (13) employees including pre-certification, verificat
ion, scheduling and pre-admission operations.
St. Thomas Hospital, Nashville, TN O.R. Scheduling Team Leader, 2000 - 2004
a Managed O.R. Scheduling staff & facilitated the daily Surgery Schedule in resp
onse to scheduled elective cases.
a Performed various administrative duties including: departmental payroll, staff
evaluations.
a Coordinated Weblink (G.E. Medical Systems-Centricity) Internet O.R. Scheduling
, including promoting & troubleshooting the system.
a Provided all office Weblink training and training manual for surgeon office(s)
and O.R. Scheduling office.
a Implemented an automatic O.R. Call Schedule on intranet with IT support.
a Managed multiple intranet applications, including forms, security access and a
pplication training.

Centennial Medical Center, Nashville, TN O.R. Systems Administrator, 1995 - 1999

a Served as Nashville Market Coordinator for the Meditech O.R. Module.
a Maintaining O.R. databases and SSI/HBOC and Meditech System integrity, trouble
shooting system as necessary.
a Responsible for four (4) surgical entities, product knowledge, and support.
a Managed O.R. Market Team, including hosting market meetings, providing applica
tion training and cross-functional communication.
a Served as a liaison between the market and Columbia/HCA Corporate office.
a Developed & maintained Market O.R. Procedure Dictionaries. Columbia/HCA uses i
t as the "Gold" standard on new installations.
a Member of Ernest & Young Surgical Services Re-Design Team-(1996).
Centennial Medical Center, Nashville, TN Staff R.N., 1994 - 1995
Centennial Medical Center-West Side, Nashville, TN O.R. Material Manager, 1989 -
 1994
Rivergate Surgery Center, Madison, TN Scheduling Coordinator, 1989 - 1989
HCA West Side Hospital, Nashville, TN Surgery Secretary, 1988 - 1989
EDUCATION
Tennessee State University - Nashville, TN Associate, Degree-R.N., 1994
Western Illinois University - Macomb, IL Major: Health Occupations, Minor: Psych
ology, 1981 - 1984
References & Letters of Recommendation available upon request!