Kristine Singler

3905 Cloverdale Rd.

Anniston, AL 36207
Ph: 256-282-8141
ksa4e86a@westpost.net

OBJECTIVE - To utilize my education and expertise in patient scheduling, insuran

ce, and customer service in a healthcare setting.
EDUCATION
MHA-Masters of Healthcare Administration-University of Phoenix
BS-Healthcare Administration-University of Phoenix
Cleveland Institute of Medical/Dental-Diploma
EXPERTISE/SKILLS:
* Medical Transcription
* Data Entry
* Scheduling-Scheduling Institute Certified
* Excel, Power point, Word, Access
* certified CPR instructor
* CPI-Crisis Prevention Intervention
* Medical Manager (EHR), Autumn 8, RIS logic, Practice View
* Insurance verification and pre-certification

EMPLOYMENT HISTORY:
HUMAN ARC Cleveland, OH
May 2010-July 2010
Patient Service Representative
* Screen patients in the hospital and by phone to find medical insurance
* Work with Medicaid or other financial assistance/charity programs to provide c
overage for medical bills of screened patients
* Customer service and clerical duties for Human Arc

DENTAL One Partners, Bedford, OH

June 2009- March 2010
Dental Office/Insurance Specialist
* Ensure proper insurance for patient is attached to the correct policy
* Identify and correct errors found in prior insurance policies
* Verify insurance breakdown for dental benefits in and out-of-network
* Answer questions regarding dental benefits from the dental offices
* Enter data for insurance attachment
CARES Medical Clinic, Anniston, AL.
Dec 2007-May 2009
Medical Office/Clerical
* Ensured patients in collections were paid in full and changed address to ensur
e proper billing is sent out-help bring 50% more collections
* Decreased patient wait time and increased physicians patient load by appropria
tely scheduling the patients
* Found and corrected errors in patient billing data which improved reimbursemen
t.
Wade Chiropractic, Anniston, AL.
 Aug 2007-April 2009

Front Office/Administrative Assistant

* Decreased patient check-in and waiting time by 80%
* Improved on the front office efficiency and organization
* Certified by the Scheduling Institute, which improved patient service and rapp
ort
* Recruited new employees and referred new patients
* Provided assistance with therapeutic modalities when needed to decrease patien
t waiting
* ensured all employees time cards were filled out correctly and on time every p
ay period-always
* Prevented delay with insurance reimbursements by properly coding patient's dia
gnoses

The Learning Tree, Piedmont, AL

Aug 2004- Aug 2007

Residential Administrative Assistant

* Disciplined and documented employee misconduct which improved staff integrity
* Maintained staff coverage to ensure coverage of clients
* Consistently maintained staff training and department safety
* Properly obtained, processed, and analyzed the behavioral pattern data, which
assisted in providing the correct environment for each client
* Consistently kept up office inventory which improved the data collection proce
ss
* Always observed HIPAA regulations to ensure patient's privacy was protected
* Certified instructor in CPR and First Aid; and certified in Crisis Prevention
Intervention
Regional Diagnostics Clinic, Lyndhurst, OH
Mar 2002- July 2004
Medical Secretary/Assistant
* Performed pre-certification for diagnostic testing to ensure patient's insuran
ce would cover the test
* Contacted physician for radiologist for immediate consultation
* Processed referrals
* Improved patient satisfaction by efficiently scheduling diagnostic testing
* Reviewed and analyzed medical reports in which I was able to catch a mistake
and deterred an unwanted confrontation between the radiologist and referring phy
sician
Reed Chiropractic Clinic, Solon, OH
Jan 1994-July 2004
Office Manager/Medical Asst.
* Performs patient pre-certification for insurance purposes
* Constantly followed up with the patient's status which improved patient rappor
t and office visits
* Helped patient to be more aware of their responsibilities and make informed de
cisions about their care through insurance verification/submissions.

SUMMARY OF QUALIFICATIONS- Has over 15 years of healthcare expertise in diverse

settings. Highly educated and a quick learner; able to multi-task in a stressful
environment. Has excellent written and oral communication skills and a team pla
yer.