BILL ARSENAULT

6 Spring Creek Lane, Stratham, NH 03885

(603) 686-3411, baa2916e@westpost.net
SUMMARY
Diverse manufacturing background with extensive Program Management experience.
Work effectively at all levels within organizations, lead cross-functional teams
, resourceful with strong problem solving and project management skills. Succes
sful track record of developing positive internal and external relationships. A
n effective and tactful communicator with the ability to influence others to ach
ieve objectives. Experience with product and service pricing managing P&L perfo
rmance. Excellent aptitude for ERP systems, supply chain operations and financi
al business processes. Recent experience working in the Defense Industry.
Key skills:
* Program and Project Management, Building productive Customer & Supplier relati
onships
* P&L Management, Supply Chain Operations, Manufacturing Operations
* New Product Introduction, Team Building, Developing and executing business str
ategy
* Identifying issues, opportunities and driving solutions, Strong work ethic, ca
n-do attitude
EXPERIENCE
L-3 COMMUNICATIONS, Newburyport, MA
Program Manager 4/2009 - 8/2010
US Navy Zumwalt/DDG-1000 Program. Sub-Contract Program Manager for the Integrat
ed Program Team responsible for designing and manufacturing the ships Bridge and
Aft Console Steering & Control Systems. Resonsible for Customer and IPT manage
ment, project management, preparing and presenting Internal Program Reviews and
Customer/Navy Briefings. Experience developing Work Breakdown Structure and Int
egrated Master Schedule including Earned Value Management. Worked with Raytheon
as the Prime Contractor.
CELESTICA CORPORATION, Manchester, NH
Business Operations Manager 2006- 9/2008
Direct supervision of Program Management group. Responsibilities included busin
ess development, quoting and pricing, revenue forecasting, P&L management and cu
stomer satisfaction for Celestica's Manchester New Product Introduction and Manu
facturing Operation.
* Member of a 20 person team retained to continue the company's regional manufac
turing presence following the Salem, NH plant closure in 2005.
* Provided business development leadership resulting in winning several new stra
tegic customers.
* Created and implemented the sites pricing approach and quote models.
* Improved the sites P&L by over $700k in 2007 by developing new tools which tra
cked expenditures and ensured that they were negotiated and recovered from custo
mers.
* Direct involvement in strategic supplier selection, negotiation of contract/se
rvice level agreements and sustaining management of cost, quality & availability
.
* Experience in external contract development and negotiations.
* Experience in global customer product and service transfers.
* Oversight of all functions in support of executing customer requirements.
* Customer feedback, satisfaction and loyalty management.
* Decision support of merger & acquisition activity.
CELESTICA CORPORATION, Manchester, NH
Sr. Program Manager 1998-2006
Key customers included Sun Microsystems (Enterprise Servers) and Egenera (Blade
Computing). Direct account management of Celestica's highest volume Sun system
level assembly and test product at the time. Over 300k units and $250m+ revenue
were delivered with high levels of customer satisfaction and team morale.
* Responsible for all aspects of delivering customer program and product require
ments.
* Leadership and direction to customer focus teams including supply chain, opera
tions, quality, engineering, finance and other supporting functions in a highly
matrixed environment.
* Managed quarterly pricing including driving related cost reduction initiatives
.
* Provided regular program status to customer and internal senior management.
* Deep experience in escalation management from containment to root cause correc
tive action.
* Experience in BOM structuring, engineering drawings, ECO management, manufactu
ring routings.
* Understanding of key ERP system information requirements including procurement
, planning, manufacturing operations and order management.
* Drove continuous improvement by managing key performance metrics. Constantly
set new goals based on anticipating customer requirements, risk mitigation and i
nternal objectives.
* Managed communications between customer and all internal groups and external s
uppliers.
* Built a high performing team accomplishing new product introduction and produc
tion ramp in record time resulting in Sun's beating time-to-market goals.
* Achieved Sun's highest level supplier award highlighting the highest single da
y production rate achieved for a server product.
* Implemented Egenera's first full system outsourcing solution. Egenera was a $
30m+ annual revenue customer. Scope of manufacturing included PCA, system level
assembly & test, order administration, customer returns and repairs and enginee
ring services.
* Developed strong hands-on supply chain management and planning skills includin
g:
1. Demand planning to set production schedules, the material plan and staffing n
eeds.
2. Developing schedules to account for ocean/air logistics.
3. Deciding the appropriate use of buffer/strategic inventory.
4. Management of risk buys and long lead time parts.
5. Working closely with commodity management on assurance of supply, leveraging
source selection for the best overall service level & cost.
6. Implementing stocking methods including KanBan, line side, supplier managed i
nventory.
7. Performing make/buy analysis.
8. Management of continuity of supply and multi-sourced materials.
9. Escalation and resolution of critical shortages.
10. Collaborative resolution of supplier quality and delivery issues.
11. Early engagement of key suppliers in relationship to DFx and business goals.
12. Identifying and adjusting capacity constraints.
13. Logistics factors as they pertain to quality, on-time delivery and risk mana
gement.
14. Purchase order tracking and expediting materials.
15. Negotiating costs and terms with suppliers to achieve best possible pricing.
16. Maximizing inventory turns.
17. Conducting off-site visits and audits with suppliers as required.
18. Excess & obsolete inventory management.
19. Improving supplier performance including implementing cost reduction strateg
ies.
20. Understanding, interpreting, and analyzing ECO's to determine material impac
ts.
21. Verifying data accuracy and maintaining key ERP/MRP system settings.
22. Enforcing record keeping and process compliance for purchased materials and
services.
23. Timely resolution of accounts receivable and payable issues.
24. Inventory control as it pertains to customer satisfaction and financial perf
ormance.
25. Customer order scheduling accounting for all constraints in the supply chain
.
CELESTICA CORPORATION, Manchester, NH
Marketing Communications Manager 1997-1998
Managed and created site and business unit inputs to the development and deploym
ent of internal & external marketing programs during Celestica's first year of o
peration as a public company.
* Member of Corporate Marketing Communications Council.
* Created site presentation materials used by Marketing & Business Development.
* Created brochures for each service offering.
* Wrote customer proposals.
* Developed creative input for Forbes Magazine advertising.
HEWLETT-PACKARD COMPANY, Exeter, NH
Business Planning Analyst 1996-1997
Provided strategic business decision support within the HP Computer Order Fulfil
lment Group. Projects included quantitative and qualitative analysis involving
site consolidations, divestitures, product consolidations and supply chain busin
ess scenarios.
HEWLETT-PACKARD COMPANY, Exeter, NH
Program Manager 1993-1996
* SAP based re-engineering site implementation manager.
* Order Management user expert. Managed the multi-site rollout of a custom desi
gned customer order management system working in collaboration with HP Japan.
* Developed and implemented a Quick Ship Program working in collaboration with H
P Germany.
* Developed and implemented a logistics Solution Center which delivered custom c
omplete order solutions for major customers.
HEWLETT-PACKARD COMPANY, Exeter, NH
Marketing Services Manager 1989-1993
Direct supervision of a 20+ person staff. Responsible for multi-factory custome
r order commitment process working with sales and manufacturing. User expert fo
r the custom development of order scheduling software.
Prior experience includes Warehouse & Order Administration Management roles at A
pollo Computer & Wang Laboratories. Direct supervision of a 50+ person staff in
cluding 3 supervisors. Shipping & receiving, warehousing, inventory control and
factory order management.
EDUCATION AND PROFESSIONAL DEVELOPMENT
Business Management, Merrimack College, North Andover, MA
World Class Manufacturing Fundamentals including Lean Manufacturing & Six Sigma
ISO 9001:2000 - Quality Management System
International Traffic in Arms Regulations (ITAR)
Systems Thinking and Modeling (www.iseesystems.com)
Creating Customer Relationships - Cheryl Crumb & Associates
Designing the Customer Experience - Cheryl Crumb & Associates
Getting to Commitment (Business Development) - Cheryl Crumb & Associates
Effective Leadership & Coaching Skills - Celestica internal training
APICS certified in Materials Requirements Planning.
PMI PMP exam application submitted and accepted. Expect PMP certification in 20
10.
COMPUTER SKILLS
Microsoft Applications: Excel, Powerpoint, Project, Word, Visio, Access, Outloo
k
Adobe Illustrator, Photoshop
iThink Business Decision Support Modeling