MICHAEL D.

JONES
634 Spicebush Lane, Aurora, Illinois 60504
773.263.5672
michaeldeanjones@gmail.com

~ WEB COMMUNICATIONS MANAGER ~

SUMMARY PROFILE
Performance-driven and outcome-focused professional with extensive experience in
installation, configuration, administration, and maintenance of Windows NT/2000
/2007 servers, domains, group policies, along with network-attached storage and
various networking configurations. Background includes people management, budget
planning and administration, database development and management, website devel
opment and transition, as well as content management systems. Empowered with uns
urpassed capability to provide creative direction and leverage analytical mindse
t to supervise complex projects from planning to completion.

TECHNICAL EXPERTISE
- Windows NT/2k/XP/Vista/7
- MS DOS
- Cascade CMS
- MS Office
- WordPerfect
- Meeting Maker
- Adobe CS
- Adobe Captivate
- Adobe Connect Pro
- NotifyLink
- PeopleSoft
- SPSS
- SAS
- VPN
- Java
- PHP
- MySQL
- CSS
- XML

PROFESSIONAL EXPERIENCE

Associate Technical Services Analyst, NUIT-Technology Support Services

Northwestern University, Evanston, IL 2008-Present
- Leverage technical expertise to support various application, including e
nd-user setup and assistance; implement customer practices in providing routine
service.
- Work collaboratively with other personnel in maintaining efficiency of s
ystems, programming, as well as operations documentation, and protocols that inc
lude user and reference manuals.
- Interact with internal customers in establishing system requirements in
compliance with the organization’s best practices and end-user needs.
- Spearhead the development of documented test plans in adherence to busin
ess requirements.
- Perform comprehensive software testing to facilitate and maintain proper
operation and zero defects.
- Coordinate with a team engaged in maintaining and optimizing request pro
cess to boost help desk software efficiency.
- Liaise with various departments involved in the user and systems program
ming and operations.
- Solely manage the packaging and branding of the university’s approved site l
icensed software; play an integral role during the migration of the NUIT website
to Cascade CMS.

Salon Coordinator
Thairapy Plus Salon / Spa, Chicago, IL 2008
- Managed inventory control and provided strategic direction to eight staf
f members to facilitate well run and streamlined salon operations.
- Organized schedules for client appointments.

President / Director of Design

Chicago in Bloom, Floral & Events, Chicago, IL 2005-2007
- Oversaw all facets of daily business operations, including event managem
ent, financial management, inventory management, gallery direction, and property
management.
- Coordinated daily deliveries of floral arrangements, wedding and event p
lanning, an on-site gallery used as rental space for events, and additional faci
lities leased out for catering.

Technical Support Consultant 3 / Management Information Analyst, Office of Admin

istration and Planning
Northwestern University, Evanston, IL 2000-2004
- Reported directly to the Director of Analytical Studies.
- Partnered with the President, provost, and other senior administrators i
n conducting analytical / statistical research support as directed by the Vice P
resident of Administration and Planning.
- Instrumental for the development of various university databases that we
re utilized in all federal, state, local, and national exchange reporting on fac
ulty, staff, and students.
- Represented the AAU Data Exchange and the Consortium on Financing Higher
Education as necessary and provided consultation services to the Technical Plan
ning Committee.
- Assumed various roles in actively engaging in numerous university commit
tees, including Student Survey Planning Group, Research Planning Metrics Study,
Graduate Research Assistance Tuition Stipend Study, University Staffing Study, U
niversity Web Communications, and University Network of Information Technology S
pecialists.
- Rendered all technical expertise on hardware and software purchasing, su
pport, and training for the department.
- Built and maintained the department website as well as the database for
the Board of Trustees, program review, and ad hoc requests.
- Established and managed $1.2M departmental budget.
EARLIER CAREER
Consulting Services Coordinator, Human Resources
Northwestern University, Evanston, IL 1999–2000
Customer Service Manager / Technical Consultant / Social Security Administrator
Centex Life Solutions, Skokie, IL 1998–1999
Administrative Manager
YNOT Productions, Inc., Chicago, IL 1997-1998
Nuclear Electronics Technician
U.S. Navy, Great Lakes, IL 1996-1997
Business Service Manager
Office Depot, Chicago, IL 1995-1997
Assistant Manager / Systems Administrator
Michael’s Stores Inc., Matteson, IL 1990-1995

EDUCATION
Bachelor of Science in Information Technology Major in Information Systems Secur
ity
University of Phoenix, Chicago, IL(Expected Graduation: 2010)
Selected Coursework in Information Technology
Northwestern University-School of Continuing Studies, Evanston, IL
Program in Theology
Bethany College of Missions, Bloomington, MN

PROFESSIONAL DEVELOPMENT
Training Connection, Chicago, IL: PHP, MySQL Training | Adobe Captivate Advanced
Training

AWARD
Congressional Medal of Distinction for Small Business Owner of the Year (2006)

AFFILIATIONS / ACTIVITIES
Producer / Event Manager: Ride for AIDS Chicago (2003-2010)
Chairman of the Board: Northwestern University Employees’ Credit Union, Evanston, IL
(2001-2004)
Campaign Manager: Northwestern University’s United Way Campaign (2000-2003)
Event Coordinator / Trainer / Team Captain: AIDSRides USA / AIDS Vaccine Rides (
2000-2002)
Research Volunteer: Howard Brown Health Center, Chicago, IL (1992-2002)