BRUCE J. TIANEN, M.S.I.E.

23W479 Green Trails Drive, Naperville, IL. 60540

(630) 416-3302 - bt941cd8@westpost.net, www.linkedin.com/in/brucetianen

POSITION STATEMENT
I am an information systems and operations professional seeking an opportunity t
o work with a company that provides quality products and/or services to consumer
s, whereby I can contribute and provide my professional skills and experience to
the overall success of the company in accomplishing its mission. Utilized ITIL,
Six Sigma and PMI best practices to obtain cost effectiveness. Adept at budget
management, building, developing and motivating teams, and problem solving.

PROFESSIONAL EXPERIENCE
JEWEL-OSCO, Naperville, IL (December, 2008 to Present, part-time nights)
Associate a" Pier 14 Meat Market and Chefas Kitchen
FEEDING AMERICA, Chicago, IL (March, 2009 to May 2010, contract position)
Senior Operations Deployment PM:
Performed the planning and directed an enterprise deployment team in the collect
ion and compilation of member food bankas infrastructure architecture, system an
d application software to conduct an assessment of the alignment of these respec
tive technology components with a Feeding America Program Initiative, named Athe
na, for technology standardization and best practices across their food bank net
work.
aIdentified and developed the Information Technology Departmentas Business Conti
nuity Plan requirements including development of the IT Disaster Recovery Plan f
or Feeding America.
ACCOUNTABILITY PARTNERS, LLC, Aurora, IL (2007 to Present)
Managing Operations Director, Information Technology Services:
Provide companies under $50M in revenue with business planning, leadership devel
opment, and improving ITIL practices and information technology operational best
practices.
aSenior Solutions Consultant, SAVID TECHNOLOGIES (April, 2008 to November, 2008)
.
aDeveloped service delivery protocols for improving IT operations and systems ca
pabilities.
aProvided change management, technology and software management solutions consul
ting services.
AMERICAN MEDICAL ASSOCIATION, Chicago, IL (1999 to 2007)
Director, Infrastructure Management and Operations:
Directly responsible for the hardware, systems software and infrastructure integ
rity of the American Medical Association, including Enterprise Systems Technical
Services, Intra and Internet Services (e-commerce), Production Scheduling Funct
ions, LAN/WAN Communications Network, Application Program Development, 24x7x365
Data Center Operations, Security and Standards, Computer Training and the Suppor
t Center.
aManaged a professional staff of 56 and a capital and operating budget of $16M.
aRestructured Data Center operations in order to achieve annual $150,000 cost sa
vings.
aManaged the reduction of mainframe outsourcing costs from $250,000 per month in
1999 to $60,000 per month in 2003 to elimination in 2004.
aImplemented substantial ongoing cost savings and operational efficiencies by re
placing all mainframe systems with UNIX and Windows environments.
Bruce J. Tianen: bt941cd8@westpost.net Page Two
aManaged extensive external vendor assessments for LAN/WAN, Nortel, UNIX, PC des
ktop, Internet, Intranet, UPS and Support Center hardware and software upgrades
within budget and on time.

INGALLS HEALTH SYSTEM-Harvey, IL (1995 to 1999)

Director, Information Technology and Operations:
Directly responsible for serving as primary information systems resource. Direct
ed and coordinated development and operational production activities associated
with the Ingalls Health System mainframe, microcomputer and LAN/WAN Information
system network.
aManaged a professional staff of 26 and a capital and operating budget of $9M.
aManaged network expansion from approximately 550 to 1200 workstations across 17
Health System locations within budget and according to plan.
aIntroduced internet/intranet services and Website development.
aSupported telemedicine applications between Ingalls and a major Childrenas Hosp
ital.
aManaged the migration, conversion and implementation of mainframe based systems
and applications to a new open-systems based platform.

INFRASTRUCTURE ENVIRONMENT
SUN UNIX E10K, SUN 3600 Blade Series, IBM System 370/390, IBM pSeries, AS400, HP
, EMC SAN and NAS hardware platforms running Solaris, Linux, AIX, VMware, Novell
/Netware, Active Directory, Exchange, Microsoft Windows, MS SQL, .NET, .ASP, App
le OSX, WinFrame/MetaFrame, Citrix, Cisco, Informatica, NetBackup and AutoSys Pr
oduction Scheduling.
PRIOR EXPERIENCE
McKESSON CORP. (formerly known as HBO & Company/Mediflex Systems Corporation)
Atlanta, GA., Chicago, IL. and Evanston, IL
Territory Account Executive, Account Executive, Manager/Senior Consultant
AMERICAN HOSPITAL ASSOCIATION, Chicago, IL
Director, Division of Management Effectiveness
EDUCATION
Master of Science in Industrial and Systems Engineering
THE UNIVERSITY OF WISCONSIN-Madison, WI
Bachelor of Science in Mathematics
THE UNIVERSITY OF WISCONSIN-Madison, WI
PROFESSIONAL DEVELOPMENT
Six Sigma Green Belt Training a" Chicago Deming Masters Program
ITIL Implementation Foundation
PMI PMP Implementation Foundation