546 Canton Drive Phone No.

: (408) 281-2855
San Jose, CA 95123 Email: nc686bce@westpost.net

Versatile professional with over 20 years of operations and management experienc

e
in hospitality, laundry and leasing industries
Summary of Qualifications:
Core competence: strategic planning, operations, sales & marketing, P&L ma
nagement
Strategic problem solver with ability to cut company costs and produce new
sources of revenue.
Outstanding hands-on leader who motivates, trains and provides guidance to
teams to ensure results beyond expectations.
Determined and organized self motivator with track record of improving ope
rations.
Career Summary and Accomplishments:
* Armadillo Holdings Inc., Metro Manila, Philippines October 198
4 - October 2009
Armadillo owns and manages Ithiel Corporation (leasing), The Legend Hotels Inter
national Corporation (hospitality), Kalinisan Steam Laundry Inc. (laundry), Tita
nium Corporation (hospitality), Clean Living Inc. (laundry), St. Raphael Develop
ment Corporation (housing) and Kings Development Inc. (leasing). Employs almost
2,000 employees
Different positions held in Armadillo Group:
o Assistant Vice President Corporate Business Development (2005 - 2009)
Reporting to the Vice President
* Contributed in developing and implementing strategic plans which increased ann
ual sales and profit by over 10%.
* Established and directed the Group's Multi Purpose Cooperative with over 600 p
ersonnel and increased profit by over 25% in 3 years.
* Helped re-structured and organized Kalinisan Steam Laundry Inc., implemented T
otal Quality Management which improved customer service and reduced cost by over
25%.
* Directed the sales & marketing of Kalinisan Steam Laundry Inc., carried out de
mographic study that pinpointed potential market segments and increased sales by
over 30% in 2 - 3 years.
o Assistant Vice President Operations (2000 - 2004)
Reporting to the G.M./Head of Ithiel Corpo
ration
* Managed and operated the market and increased annual sales by over 10%.
* Developed and implemented effective collection policies, systems and procedure
s which consistently attained more than 95% collection efficiency.
* Established and maintained very good relationships with vendor tenants and ach
ieved over 90 % client retention.
* Directed the business development and expanded the business from 1 to 3 succes
sful operating markets in 5 years ( now there are 4 markets ).
* Monitored and managed the financial reports and cash flow statements which res
ulted to higher productivity and profitability.
o Division Manager (1996 - 1999)
Reporting to the V.P. of Titanium Corporation
* Directed the operations of 12 hotels/motels and created value for Shareholders
through efficient operations, appropriate cost controls and asset management.
* Supervised the accounting group and provided all operating units with timely a
nd accurate financial reports.
* Directed sales & marketing and increased sales annually by over 15%.
* Developed and implemented an effective customer complaints handling and feedba
ck system and attained a high level of customer satisfaction.
* Managed and outsourced the hotel/motel fleet of guest service cars reducing co
st by over 5% while maintaining customer satisfaction.
o Area Operations Manager (1986 - 1995)
Reporting to the V.P. of Titanium Corporation
* Operated 6 hotels/motels and consistently delivered the highest quality produc
ts & services for all customers ensuring compliance with company standards in al
l areas of operations.
* Developed and implemented effective marketing programs and increased sales by
15-20%.
* Improved and streamlined company standard operating systems and procedures whi
ch became part of the training tools for new and existing employees.
* Assisted in the business development and expansion of the hotel business from
3 to 12 branches.
* Monitored and supervised major renovation projects and ensured timely completi
on and reduced actual project costs.
* Participated in the management team re-structuring in line with the operationa
l needs of the business.
o Acting Resident Manager (1984 - 1985)
Reporting to the Area Operations Manager of Titanium Corporation
* Managed all areas of operations including room & food sales, customer service,
housekeeping, repairs and maintenance of 1 branch and increased sales by over 2
0 %.
Education:
B.S. Chemical Engineering
De La Salle University, Manila, Philippines