TAMARA PAGE

Mobile: 617-510-6915
11 Thurston Street, East Boston, MA 02128
Email: tp9b2f78@westpost.net

SUMMARY: Project Management, Marketing, New Media

Flexible team player possessing superb project management and interpersonal skil
ls. Resourceful in problem solving and maintaining poise in the face of chaos.
Creative mind with sharp eye for detail; excellent writing and editorial skills
. Strong work ethic; highly motivated to learn. Equally comfortable interacting
with both customers and all levels within the organization.
* Resource Planning/Management
* New Business Development
* Internet Marketing/New Media
* Project Design/Management
* Customer Relationship Management
* Team Building/Leadership
SKILLS:
Web Skills/Applications: HTML, CSS, Visio, Dreamweaver, MS Office/Project, Emai
l Marketing (Constant Contact), Facebook, Linkedin, Cross-browser knowledge/test
ing, SEO/SEM
Business Skills: Agile and Waterfall Development Methodologies
Other: Basic understanding of site traffic analytics, Drupal CMS, WordPress, Tw
itter, blogs
RECENT WORK
EXPERIENCE:
CommonPlaces e-Solutions, LLC, Hampstead, NH 2009
Web Project Manager
Managed the technical project plans, resources, tasks, budgets, and milestones t
o drive Open Source projects to completion
* Provided Account Management to CommonPlaces Clients
* Guided projects to on-time completion within budget with achievement of stated
objectives
* Assigned technical tasks and milestones, measured progress and maintained metr
ics
* Maintained quality and consistency of website features
* Ensured projects were implemented according to requirements
* Managed and tracked outside developer firms
* Resolved project, design or resource issues before they caused schedule delays
Constant Contact, Waltham, MA 2003 - 2008
Quality Assurance Software Engineer
Conducted manual testing of all products for Core Business Services team (intern
al applications) and Constant Contact products (Email Marketing/Survey). Entere
d defects into defect tracking system. Created test plans from functional & tec
hnical specifications. Executed and maintained product/QA test plans. Resolved
production issues as needed. Responsible for timely delivery of backlog items
as integral member of Scrum team utilizing Agile development process.
Tier 2 Support Supervisor
Supervised the internal team of Tier 2 Level Support, including performance and
salary reviews, hiring, coaching, training, and career development. Responded t
o customer inquiries via phone and chat and acted as an escalation point when ne
cessary. Coordinated with Engineering to expedite resolution of Support Request
s.
Customer Support Representative
Responded promptly and thoroughly to support inquiries via telephone and live ch
at. Acted as first point of contact for customer inquiries on billing, complian
ce, and general inquiries. Provided online demonstrations and educated customer
s on the features and online help resources available to enhance their use of th
e Constant Contact product. Worked with customers not in compliance with Consta
nt Contact's permission and anti-spam policies to adopt best practices in becomi
ng a "trusted emailer". Independently resolved technical and customer support i
ssues and escalated cases when appropriate.

PROJECT MANAGEMENT
EXPERIENCE:
Upromise, Inc., Brookline, MA 2001 - 2002
Technical Project Manager
Managed implementations of infrastructure projects for accounting, customer care
intranet and reporting application/site. Worked with Project/Product initiator
s to define and write requirements and establish project timelines. Coordinated
with department heads to allocate appropriate resources to projects. Collabora
ted with Technology and QA leads to flesh out and establish low-level task-orien
ted project plans. Led cross-functional teams in weekly status meetings to det
ermine action items and resolve open issues. Successful project implementations
included a customer care survey, an integrated voice response system (IVR), an
account summary email pilot, and an operations/events calendar.
Incentive Systems, Bedford, MA 2000 - 2001
Interactive Marketing Manager
Provided management and ownership of Incentive Systems' website, affiliated micr
osites and all online marketing programs. Acted as project management liaison b
etween internal web task force and design agency on all phases of site developme
nt (creative/technology/functionality/UI). Managed ISP relationship and worked
with IT department on site support and infrastructure. Worked closely with Pro
grams team to develop html emails, webinars, online ads and microsites that gene
rated awareness and captured qualified leads.
* Managed all site maintenance and updates
* Assembled content, edited and distributed internal/external electronic newslet
ters (The Informant, Beta Carrotene)
* Managed quarterly budget for all interactive programs
* Maintained search engine optimization and monitored site/programs traffic
Youthstream Media Networks, Cambridge, MA 2000
Project Manager
Managed implementation of new functionality on the sixdegrees.com website. Coord
inated with department heads to allocate appropriate resources to projects. Wor
ked with Project/Product initiators to define objectives/requirements and establ
ish benchmarks for success. Collaborated with Technology and Creative leads to
flesh out low-level task-oriented project plans. Led cross-functional teams to
scope out product specifications and produce functional design documents.
EDUCATION:
Boston University
BS Mass Communications and Public Relations
Scholarship: Partial 4-year academic award, Dean's List, Intercollegiate Softba
ll; Enrolled as French major for first two years at BU
AWARDS:
* Support Achievement Retreat awarded for consistent completion of quarterly obj
ectives
* "Against All Odds" award presented for "performance above and beyond the call
of duty"
REFERENCES:
Available upon request