Charles H. Beesley, Jr.

921 Legends Drive

Montgomery, AL 36116
(334) 625-8653 (Mobile)
cb9a89f6@westpost.net
EMPLOYMENT
User Access Analyst, Oklahoma City, OK December 2009 - Present
Farmers Insurance Group: Shared Services IT Risk Department
* Responsible for providing IT system access's with the focus on mitigating risk
* Assign weekly work assignments out to the team
* Complete system access audits and provide the results to state auditors and se
nior management
* Develop policies and procedures for system access's and create documentation
* Facilitates closure to problem ticket/service requests for timely resolution
* Conducts 1st level problem determination and documentation using the appropria
te tool(s)
* Train new employees on systems and processes
Developer I, Oklahoma City, OK November 2008 - December 2009
Farmers Insurance Group
* Designed, developed and documented ERP system for customer, utilizing an Oracl
e backend with C# and VB front end to assist with all logistical needs.
* Consolidated Farmers OLEM ERP and Farmers/Zurich HRIS systems
* Partnered closely with customers to meet specific modification and function ne
eds
User Access Analyst, Oklahoma City, OK July 2007 - November 2008
Farmers Insurance Group: Shared Services IT Risk Department
* Designed, implemented and maintained the ID Administration Database (currently
houses over 23,000 employee IT records)
* Managed and maintained the ID Administration queue that created all IT account
s for employees/contractors entering the Farmers network
* Responsible for troubleshooting system outages and partnering with other group
s to resolve issues as a result of outages
* Managed the email accounts through Lotus Notes
* Trained all ID Administrators on ID creation, security and auditing procedures

Helpdesk Senior Analyst Oklahoma City, OK July 2005 - July 2007

Farmers Insurance Group
* Provided support for resolution on hardware/software issues for internal claim
s adjusters
* Resolved customer issues on the following software applications: Internet Expl
orer, Lotus Notes, Windows Office Suite (windows 2000, NT & XP), VPN, Fiberlink,
Mainframe environments, and Siebel
* Responsible for training new Help Desk employees on policies and procedures, s
oft skills, and system configurations
* Responsible for troubleshooting software and procedural issues in the claims s
ystem
Analyst, Broomfield CO December 2004-May 2005
Level 3 Communications (Teksystems) Level 3 Comminications
* Managed and maintained software test scripts for IAT and UAT software testing
* Executed test scripts during system test and regression test phases of project
s
* Provided management with daily progress updates insure scheduling compliance
* Diagnosed and communicated software defects to developers
* Defined and implemented test automation plans for multiple integrated applicat
ions and processes
* Utilized SQL to verify and update data input into the databases via software t
ests
Palmer Consulting, Bellevue, WA. August 2001-November 2002
Telecom Consultant (Full Time) for Verizon Wireless
* Managed sales office builds with vendors, suppliers, engineers and telecom man
agers
* Requested pricing for all proposed circuit and telecom builds and placed order
s once the winning vendor was selected
* Scheduled telecom turn-up requests between our vendors and internal support st
aff
* Performed analysis and maintenance on billing to verify contract compliance an
d billing disputes
* Produced weekly, monthly, and quarterly reports for six call centers traffic u
sages utilizing Crystal Reports
MCI (Tulsa, OK) April 1999 - August 2001
Customer Account Representative, Wholesale Carrier Customer Service (Full Time)
* Supported telemetry lines and equipment for one of the largest cellular carrie
rs in the US and worked directly with their call center managers.
* Served as primary contact point for customers and coordinated resolutions of b
illing discrepancies, provisioning and install/maintenance issues, trouble shoot
ing, DS-1 and Frame Relay pricing, and MCI WorldCom policies and procedures
* Documented all orders and customer installs for their call centers and sales o
ffices, and produced monthly reports utilizing Crystal Reports
* Organized and attended on-site customer visits regularly to build and maintain
excellent customer relations, coordinated new customer initialization and train
ing
* Maintained an essential role in customer and Carrier Sales Support to ensure t
hat all customer needs were met
EDUCATION
Oklahoma City University Jan 2006 - May 2008
Masters Degree: Businesses Administration.
Oklahoma State University Aug 2001- Dec 2003
Bachelors Degree: Management Information Systems.
TRAINING
C#, ASP2.0, VB, MS Sql Server, All MC Windows OS, Windows 2k server, Active Dire
ctory, SQL, Quicken, QuickBooks, Quicktest Pro, Cat 5 Cabling, Tivoli Identity M
anager, Toad, Lotus Notes, MS Outlook

References Available on Request