Professional Documents
Culture Documents
OBJECTIVE
Obtain a position where I can maximize my management skills, quality assurance,
program development, and training experience
Education
James Madison University- Virginia Beach, VA
Bachelor of Science, 5/2009
Major/Minor: Sports Management/Business Management
Relevant Coursework
Market Research
Consumer Behavior
Advertising & Communication
Principles of Accounting
Financial Management Marketing Strategy
Strategic Management
Organizational Behavior/ Management
Principles of Marketing
Professional Experience
Swango Law/ Roster Inc - Virginia Beach, VA
Legal Assistant/ Marketing Director, 10/2009 to 2/2010
Secretary Duties such as filing answering phone calls and schedule planning
Promoted products and services through PAs, aisle marketing, & outbound calling.
Contributed to an effective teamwork environment by serving as a resource for te
ammates on customer service and needs-based marketing techniques.
Graphic design using Adobe photoshop creating client and player profiles
James Madison University - Harrisonburg, VA
Office Assistant, 8/2008 to 12/2008
Provided customer service assistance to students seeking academic advising
Maintained confidential database information related to students' academic recor
ds and transcripts.
Responsible for clerical support for center staff and management to include mana
ging a multi line phone system.
Costco- Harrisonburg, VA
Cashier, 5/2008 to 8/2008
Assisted with membership application process
Resolved customer inquiries, concerns, and complaints using exceptional problem
solving skills
Greeted customers in a friendly manner upon entrance to the store
Responsible for cash flow management and the balancing of cash daily
Recent Awards
Two-time CAA All Conference Selection 2006, 2008
James Madison offensive Player of the year MVP, 2006,2008
Guest Motivational speaker for The National Organization of Black Law Enforcemen
t Executives Conference 2009