KATHLEEN MOWERY

17625 Isleton Avenue, Lakeville, MN 55044 * 952-221-0967 * km949776@westpos

t.net

PROFILE
Self-motivated professional seeking to contribute exceptional customer service s
kills and knowledge of medical terminology towards launching a successful career
in health care with an organization that is willing to invest in a driven, solu
tions-focused team player. Highly versatile; quickly masters new roles, respons
ibilities, technologies, and environments. Reputation for integrity, dedication
, and work ethic. Areas of expertise:
Customer Service * Strategic Planning * Process Improvement * Conflict Resolutio
n * Problem Solving
Research & Analysis * Project Management * Verbal & Written Communications * Rep
orts
Relationship Building * Problem Solving * Microsoft Suite * Epic Software
PROFESSIONAL TRAINING & INTERNSHIP
Medical Terminology Courses - Century College White Bear Lake
Certified Health Unit Coordinator - Century College White Bear Lake
Internship as a HUC - St. Francis Hospital Shakopee on the Med. Surg. Floor
KEY SKILL AREAS
Customer Service & Organization
* Contributed dynamic information gathering, needs assessment and analytical ski
lls toward effectively and diplomatically responding to client issues for timely
resolution and satisfaction with company's delivery of customer service.
* Resolved customer problems applying diplomacy and assertiveness to miscommunic
ation of staff members, vendor problems, and management decisions.
* Proactively identified and resolved problems, integral to maximizing customer
satisfaction, growing business, and maintaining client loyalty.
Strategic Planning & Business Development
* Maximized real estate sales by taking the initiative to identify, target, and
capture new business, including working with buyers, sellers, renters, agents, v
endors, and contractors.
* Contributed to business development by using proactive prospecting techniques
to generate new customers.
* Applied strategic planning, prioritization, and project management skills towa
rd consistently achieving critical deadlines while maintaining high quality stan
dards.
Teaching & Education
* Taught engaging and educational classes to further student goals and objective
s.
* Monitored student learning, and provided in-depth and individualized instructi
on to students.
* Developed curricula with staff, and implemented plans for improving student ac
hievement levels.
PROFESSIONAL EXPERIENCE
Substitute Teacher - Teachers On Call (2010-Present)
Admin. Clerical Assistant - Normandale Community College (2009-2010)
General Office Clerical - Volt Staffing (2008)
Realtor - ReMax Realty (2005-2008)
EDUCATION & LICENSES/CERTIFICATIONS
BS Elementary Education - Chestnut Hill College, Chestnut Hill, PA
Licensed Realtor & Notary - State of Minnesota
Certified Home Retention Coach (Families in Foreclosure or Credit Crisis) - Tita
nium Solutions Inc.