Professional Documents
Culture Documents
Many trace discount retailing birth to 1962, the first year of operation for
Kmart, Target and Wal-Mart. But by that time, Sam Walton's tiny chain of
variety stores in Arkansas and Kansas was already facing competition from
regional discount chains. Sam traveled the country to study this radical, new
retailing concept and was convinced it was the wave of the future. He and his
wife, Helen, put up 95 percent of the money for the first Wal-Mart store in
Rogers, Arkansas, borrowing heavily on Sam's vision that the American
consumer was shifting to a different type of general store.
Today, Sam's gamble is a global company with more than 1.3 million
associates worldwide and nearly 5,000 stores and wholesale clubs across 10
countries. The "most admired retailer" according to FORTUNE magazine has
just completed one of the best years in its history: Wal- Mart generated more
than $256 billion in global revenue, establishing a new record and adding
more than $26 billion in sales. The company earned almost $9.1 billion in net
income and grew earnings per share by more than 15 percent.
Wal-Mart Stores, Inc. is the world's largest retailer, with $244.5 billion in
sales in the fiscal year ending Jan. 31, 2003. The company employs more
than 1.3 million associates worldwide through more than 3,200 facilities in
the United States and more than 1,100 units in Mexico, Puerto Rico, Canada,
Argentina, Brazil, China, Korea, Germany and the United Kingdom. More than
100 million customers per week visit Wal-Mart stores worldwide.
• WAL-MART FOUNDER
ARGENTINA
BRAZIL
CANADA
CHINA
GERMANY
JAPAN
KOREA
MEXICO
PUERTO RICO
UK
DEVELOPMENT OPPORTUNITIES.
Wal-Mart has experienced success internationally because of its ability to
transport the company's unique culture and effective retailing concepts to
each new country. Associates get involved in the local communities and
adapt to local cultures. They respond to customer needs, merchandise
preferences and local suppliers. By serving each hometown in its own unique
way, Wal-Mart International has realized significant growth with potential for
much greater development worldwide.
WAL-MART ARGENTINA
Started its operations in August 1995 with the opening of a SAM'S
CLUB in Avellaneda, in the greater Buenos Aires area. Today, Wal-
Mart operates 11 Supercenters and one distribution center in the
provinces of Buenos Aires, Cordoba, Entre Rios, Santa Fe, Mendoza and
Neuquen. The company employs over 4,000 associates in Argentina.
WAL-MART BRAZIL
Began operations in May 1995 when a SAM'S CLUB opened in São
Caetano do Sul, metropolitan area of São Paulo. In the past seven
years, Wal-Mart Brazil has opened 13 Wal-Mart Supercenters, 10
SAM'S CLUB and 2 Todo Dia. Wal-Mart Brazil also employs around 7,000
associates and does business with approximately 5,000 suppliers. Today Wal-
Mart Brazil is present in four states - São Paulo, Minas Gerais, Rio de Janeiro
and Paraná.
WAL-MART CANADA
WAL-MART GERMANY
WAL-MART JAPAN
In 2002, Wal-Mart purchased a minority interest in The Seiyu, Ltd.
a leading Japanese retailer. Today, Wal-Mart holds a 37.8% stake
in the company. Seiyu operates over 400 supermarkets in Japan and
employs 30,000 associates.
WAL-MART KOREA
WAL-MART MEXICO
In 1991, Wal-Mart entered into a joint venture with Cifra with the
opening of a SAM'S CLUB in Mexico City, and Mexico became the
first country in the International division. In 1997, Wal-Mart
acquired a majority position in Cifra and in February 2000 the name changed
to Wal-Mart de Mexico, S.A. de C.V. The company's ticker symbol changed
from CIFRA to WALMEX. Currently, Wal-Mart operates 640 units in 31 states
with annual sales of US$10.6 billion. The company employs more than
100,000 associates across the country.
WAL-MART PUERTO RICO
SAM'S CLUB
WAL-MART STORES
Now there are two categories of Wal-Mart in China: Wal-Mart Super center &
SAM'S CLUB.
WAL-MART SUPER CENTER
The growing demand for one-stop shopping led to Wal-
Mart's decision to build full-line grocery department into
many of its new stores. Referred to as Supercenters, Wal-Mart stores with
grocery departments offer the ultimate in convenience - grocery shopping
and 36 departments of discount general merchandise under one roof.
The Wal-Mart Supercenter provides one-stop family shopping convenience.
The store combines a full-line of groceries and general merchandise
department under one roof. The first Wal-Mart Supercenter opened in
Washington, Missouri, on March 1, 1988.
WAL-MART STORES
Our Wal-Mart stores are the flagship retail division of Wal-Mart Stores, Inc.
We are a national discount retailer offering a wide variety of general
merchandise. Wal-Mart stores offer pleasant and convenient shopping in 36
departments including family apparel, health & beauty aids, household
needs, electronics, toys, fabrics & crafts, lawn & garden, jewelry and shoes.
In addition, some Wal-Mart stores offer a Pharmacy Department, Tire & Lube
Express, garden center, snack bar or restaurant, Vision Center and One-Hour
Photo Processing for customer convenience.
Wal-Mart stores operate on an "Every Day Low Price" philosophy and are able
to maintain their low price structure through conscientious expense control.
While other major competitors typically run 50 to 100 advertised circulars
per year, Wal-Mart produces only 12-13 major annual circulars. The cost
savings associated with fewer circulars are passed on to the customer
through lower shelf prices every day.
Currently, wal-mart has more than 1,700 locations in more than 45 states,
meaning there are many career opportunities for both hourly and
management candidates. If you are interested in an hourly position with TLE,
your career will begin at your local Wal-Mart store.
WAL-MART OPTICAL
The Wal-Mart Optical Department is one of the fastest growing areas in the
company and provides customers with superior goods and services at low
prices you can afford. They have always prided ourselves on 100 percent
customer satisfaction. We'll work tirelessly to continue meeting your needs
by providing Superior Vision with Outstanding Values for your entire family.
Today, they have many qualified Opticians and Professionals working in Wal-
Mart and in SAM'S CLUB Optical with a wide range of advancement
opportunities across the country. Eye exams are available by an Independent
Doctor of Optometry, located next to or inside Wal-Mart Vision Centers and
SAM'S CLUB Optical. The Wal-Mart Optical Department - seeing into the
future with you in mind.
WAL-MART VACATIONS
Wal-Mart Vacations offers "Always Low Prices" on cruises, vacation packages,
car rental and hotel discounts, this is another important category of wal-mart
specialty division.
WAL-MART PHARMACY
The Wal-Mart Pharmacy is a logical extension of the cherished company
philosophy: customers deserve superior goods and services at fair and
honest prices. Today, more than 720,000 associates across the nation,
including more than 6,500 Pharmacists, proudly call Wal-Mart home and
work hard to make our vision reality.
Our pharmacies are not just limited to Wal-Mart Stores now. We've opened
pharmacy clinics in medical facilities, in SAM'S Clubs and even provide a
drive-through window at our new Neighborhood Market grocery stores. We
believe in giving our Pharmacists the opportunity to grow and develop in a
multitude of ways during the course of their careers. We have wide-ranging
career paths that might be of interest to you.
WAL-MART USED AND FIXTURE AUCTIONS
Wal-Mart's used fixture program allows for the resale of fixtures for reuse in
another location. When we cannot reuse our fixtures or equipment because
of outdated or excess supply, auctions are held to sell the remaining items.
All auctions are open to the public and held at that Wal-Mart location.
Everything from glass showcases, three-door freezers, trash compactors to
front-end alignment lifts may be available at an auction.
• WAL-MART BELIEFS
“‘Our people make the difference' is not a meaningless slogan - it's a reality
at Wal-Mart. We are a group of dedicated, hardworking, ordinary people who
have teamed together to accomplish extraordinary things. We have very
different backgrounds, different colors and different beliefs, but we do believe
that every individual deserves to be treated with respect and dignity."
Don Soderquist,
Senior Vice Chairman of Wal-Mart Stores, Inc. (Retired)
SERVICE TO OUR CUSTOMERS
New ideas and goals make us reach further than ever before. We try to find
new and innovative ways to push our boundaries and constantly improve.
"Sam was never satisfied that prices were as low as they needed to be or
that our product's quality was as high a they deserved - he believed in the
concept of striving for excellence before it became a fashionable concept."
• WAL-MART CUSTOMER SERVICE RULE
Following are some of the most important rule Wal-Mart follows to satisfy
their customer and providing best service:
1. SATISFACTION GUARANTEED
Simply stated, this means doing everything we can to please you. Repair,
exchange, or refund with a thank-you and a smile. You are our livelihood.
Our job is to make you feel like you are the most important part of our
business by meeting your needs and exceeding your expectations.
2. THE SUNDOWN RULE
This rule says that all Associates should respond to calls from -- customers,
suppliers or other associates by sundown of the day they are received. This is
just one example of our commitment to friendly customer service.
Responding quickly to you shows that we care. We won't always solve every
problem or complete every task before sundown, but by keeping you
informed we demonstrate one of the foundations of our Company that we
care.
We encourage our associates to make you feel welcome when you visit our
store. We recruit and hire people who like to smile, look you in the eye, and
greet everyone who come within 3 meters. We call this the "3-Meter Rule". If
at all possible, we like to call you by name.
The People Greeter program is one example of Wal-Mart's aggressive
hospitality that started a trend. The People Greeter has the unique
responsibility of meeting and welcoming you as you enter Wal-Mart facilities.
The People Greeter has many responsibilities, including the job of handing
out shopping carts, greeting you with a smile, and letting you know we're
glad you came to Wal-Mart.
4. Thank You!
Thank you for shopping our stores. We appreciate the opportunity to serve
you. We are continuously working to improve our business to meet your
needs, and exceed your expectations. Be sure and let us know how we can
improve.
If you have not been able to visit our stores, please be our guest. We look
forward to seeing you soon!
• WAL-MART FACTSHEET
INTERNATIONAL FAST FACT SHEET
Wal-Mart Stores(1,428)
Wal-Mart Supercenters(1,553)
SAM'S Clubs(538 clubs)
Wal-Mart Neighborhood Markets(67 stores)
WAL-MART 1,499 total units
INTERNATIONAL
Mexico (623)
Puerto Rico (53)
Canada (236)
Argentina (11)
Brazil (144)
China (38)
South Korea (15)
Germany (92)
United Kingdom (267)
DISTRIBUTION
103 locations
CENTERS
HISTORY First Wal-Mart opened in 1962 (Rogers, AR)
First SAM'S Club opened in 1983 (Midwest City, OK)
First Supercenter opened in 1988 (Washington, MO)
First International unit opened in 1991 (Mexico City)
First Neighborhood Market opened in 1998. (Bentonville, AR)
WAL-MART NEIGHBORHOOD 67
MARKETS
TOTAL 3,586
MEXICO 643
PUERTO RICO 53
CANADA 236
ARGENTINA 11
BRAZIL 144
CHINA 38
KOREA 15
GERMANY 92
TOTAL 1,499
ASSOCIATES NUMBER OF ASSOCIATES