SCOTT LYNCH

620 Dry Valley Rd

Thronhill, TN 37881
865.767.2930
sl71d786@westpost.net
QUALIFICATIONS SUMMARY
Information Technology Technician: who brings value to the organization through
technical expertise and use of exceptional leadership skills to accomplish goals
. Individual and team contributor who maintains customer focus through recognizi
ng importance of building support from both internal and external sources.
AREAS OF EXPERTISE
* Active Directory Users/Computer Setup and Maintenance
* Management of Technical Workforce
* Computer Set Up and Installation
* Workstation Operating System security patching
* Computer Hardware and Software Support
* Windows Software Systems
* System Security Using GPEDIT.MSC
* Maintained documentation for all affecting systems * Image Creation and Insta
llation Using Symantec Ghost Consol
* Dell Certified Technician
* Document Imaging
PROFESSIONAL EXPERIENCE
Accuforce
2010
Assembly
Assembly at JTEKT automotive parts.

Perceptics LLC, Knoxville TN

2008-2009
Field Service Tech
Installation repair and troubleshooting equipment for license plate reading hard
ware and software systems at government border crossings and DEA check points.

Nova Information, Knoxville, TN

2007-2008
Technician
Support local applications. Provide desktop support for customers in a 1500 seat
call center. Trouble shooting desktop laptops and remote user connections over
the phone. Performed electronic document imaging of all IT documents. Internet c
onnection trouble shooting. VPN connection trouble shooting. Creating Ghost imag
es for deployment and re-imaging desktops using Ghost. Hardware trouble shooting
and repair. RSA secure token Administrator.
SARATOGA TECHNOLOGY , JOHNSON CITY, TN
2005-2007
Technician
Installation of computer hardware and software systems. Provided desktop suppor
t for customers. Troubleshooting desktop laptop and small business servers.
CINGULAR WIRELESS, JOHNSON CITY, TN 2001-2005
Associate Analyst
Supported local applications. Performed application process testing, test plan
preparation, testing validations, and verification that application processing c
omplied with company standards. Maintained inventory control. Monitored and re
sponded to complex technical hardware and software problems utilizing variety of
testing tools and techniques for desktop, servers, and Local Area Network/Wide
Area Network. Charged with responsibility for maintaining and repairing hardwar
e. Setup hardware, software and maintained fujitsu network scanners and printers
.
* Selected by management, due to demonstrated expertise and equipment knowledge,
to become subject matter expert for Cingular Interactive during migration from
New Jersey operation to Johnson City. Overcame internal difficulties to ensure
successful integration by establishing friendly point of contact.
* Reduced billing costs at call center by suggesting and implementing program th
at provided customer bills on CD rather than paper. Company experienced estimat
ed first year savings of $250,000.
* Maintained 98% uptime on service level agreement.
* Performed initial installation of computers and software in new call center.
* Established work-free computer zone used by employees for personal recreation
during breaks and lunch hours.
TECH SYSTEMS, Knoxville, TN 2001
Technician
Installation of computer hardware and software systems. Provided desktop suppor
t for call centers.
QUALEX(Division of Eastman Kodak),Northville, MI 1996-2001
Technician, 1998-2001
Led staff of 18 technicians. Conducted field trouble shooting and repaired one-h
our photo machines. Installed and calibrated machines. Served as computer supp
ort specialist.
* Managed project in greater Chicago area that upgraded or replaced machines. C
ompleted project within budget and on time (two-week timeframe). Interacted wit
h store managers for project buy-in and ensured technicians had necessary equipm
ent and supplies.
* Met all technical project deadlines through careful planning and preparation.
Qualex Onsite Support Lab Manager 1996-1998
Managed daily operations of a QOS lab. Performed preventive maintenance on Gret
ag Master Lab 740. Provided setup and trouble shooting for point of sale comput
ers. Ensured satisfactory customer relations.
* Improved store sales from twenty second (of twenty five) in the company to fir
st place during first three months of management. Increased customer interactio
n, encouraged use of one- hour service, and employed positive re-enforcement man
agement techniques to ensure employee knowledge, satisfaction and success.
CRESCIVE DIE AND TOOL, Milan, MI 1993-1996
Quality Control Inspector
Inspected all parts for quality before shipment. Inspected and certified new pr
oduction parts.
* Recognized by management for exceptional attention to details and responsibili
ties.
BERT PROFILES, Morristown, TN 1992-1993
Wrapper Operator
Operated and made adjustments to production machine. Set rollers to form materi
al through Berg Profile Wrapper.
UNITED STATES MARINE CORPS 1982-1992
Platoon Sergeant and Various Non Commissioned Officer Positions
Charged with leadership of 25 to 50 reports. Conducted vehicle maintenance that
included electrical troubleshooting. Inspected vehicles for safety and road pr
eparation. Served as computer support technician.
EDUCATION
High School Graduate, Monroe High School, Monroe, MI

PROFESSIONAL DEVELOPMENT
Numerous Software and Hardware Educational Opportunities, including Microsoft Ce
rtified Engineer training at New Horizons Computer Learning Center
Quality Control/Inspection Training
Basic Blueprint Reading
Marine Corp Non Commissioned Officer Training School