PROFESSIONAL SUMMARY:

Senior Level Executive with tenured experience in the following industries: Gove
rnment Administration, Mortgage, Professional Services, Computer Software, Telec
ommunications and Retail. Career experience includes facilitating, directing and
managing regional, departmental and project-based activities of both technical
and business teams to accomplish specific measurable enterprise goals and object
ives. Extensive knowledge using Waterfall, Agile, Rapid Productivity, Compass a
nd PMI project methodologies to develop and implement the following business sys
tems: Accounting and Mortgage Loan Systems, Supply Chain Management (SCM), Custo
mer Relationship Management (CRM), Enterprise Resource Planning (ERP), Enterpris
e Incentive Management (EIM), Business Process Management (BPM), Business Intell
igence (BI), Telecommunications and Retail Information Systems (RIS).
EDUCATION:
* Bachelor of Science in Marketing and Management, California State University S
acramento

EMPLOYMENT HISTORY:
City of Dallas 2008 - Present
The City of Dallas is the ninth largest city in the United States and the third
largest city in Texas. The City of
Dallas is among the nation's 100 most ethnically diverse communities.
Senior HRIS Project Manager Consultant
* Analyzed the business unit's activities and trends and compared analyses again
st service standards and best practices. Presented findings and worked with the
Business Unit Leader and other personnel to identify and implement strategies th
at addressed tactical and strategic goals to successfully implement the followin
g project initiatives:
1. Lawson upgrade.
2. Summit e-Learning Management System.
3. Business Intelligence (BI) Scorecard Metrics.
* Developed and monitored detailed project plans using Microsoft Project to ensu
re that the Lawson upgrade project met Scope, Time, Cost and Quality objectives.
* Managed organizational change by communicating project status to the Business
Unit Leader to mitigate potential project risks and minimize project delays.
* Defined and documented detailed design requirements and acceptance test plans
to facilitate user acceptance for the Lawson upgrade initiative.
* Facilitated Joint Application Mapping (JAM) sessions with technical and functi
onal resources to ensure accurate translation of business specifications into a
workable application system configuration.
* Assisted Business Unit Leader in developing tactical and strategic product, se
rvices and programs to support the business unit's goals: financial, quality, pr
oduction, customer service, operational and efficiency.
* Configured, implemented and administered a web based e-Learning Management Sys
tem.

City of Arlington 2008 - 2008

The City of Arlington is the third largest city in the Metroplex and the seventh
largest city in Texas with more than 360,000 people living in the city limits.
Senior Project Manager Consultant
* Directed and managed business and technical resources on a day-to-day basis us
ing PMI methodology to resolve project issues and successfully implement the fol
lowing project initiatives:
1. Kronos Workforce Timekeeper (WTK) upgrade.
2. Granicus Planning and Zoning implementation.
3. Mainframe Computer Outsourcing.
4. Microsoft Performance Point Business Intelligence (BI) Metrics.
* Developed and monitored detailed project plans using Microsoft Project to ensu
re that all projects met Scope, Time, Cost and Quality objectives.
* Managed organizational change by communicating project status to City of Arlin
gton Management to mitigate potential project risks and minimize project delays.
* Defined and documented detailed design requirements and acceptance test plans
to facilitate user acceptance for all project initiatives.
* Facilitated Joint Application Mapping (JAM) sessions with technical and functi
onal resources to ensure accurate translation of business specifications into wo
rkable application code.
* Developed Project Management tools and templates using PMI methodology to assi
st in the development of the City of Arlington's Project Management Office (PMO)
.
Global 360 2007 - 2008
Develops and implements Business Process Management (BPM) software for mid-size
and fortune 1000 companies.
Senior Program Manager Consultant
* Directed and managed business and technical resources on a day-to-day basis us
ing PMI methodology to resolve project issues and successfully implement the fol
lowing Program Management initiatives:
1. Epicor Enterprise Resource Planning (ERP) upgrade.
2. Pivotal Customer Relationship Management (CRM) upgrade.
3. Pivotal Sales Force Automation (SFA) global implementation affecting EMEA, AS
PAC and the US.
4. Microsoft SharePoint implementation.
5. Business Process Management (BPM) implementation using Process360.
* Developed and monitored detailed project plans using Microsoft Project to ensu
re that all Program Management initiatives met Scope, Time, Cost and Quality obj
ectives.
* Developed and managed a $1.5 million dollar Program Management budget.
* Managed organizational change by communicating project status to Senior Manage
ment to mitigate potential project risks and minimize project delays.
* Defined and documented detailed design requirements and acceptance test plans
to facilitate user acceptance for all Program Management initiatives.
* Facilitated Joint Application Mapping (JAM) sessions with technical and functi
onal resources to ensure accurate translation of business specifications into wo
rkable application code.
* Developed Project Management tools and templates using PMI methodology to assi
st in the development of Global 360's Project Management Office (PMO).

First Horizon Home Loan Corporation 2002 -2007

Provides financial service products to businesses and consumers.
Senior Project Manager
* Developed and monitored detailed project plans using Microsoft Project and Cla
rity to ensure that all Accounting System projects met Scope, Time, Cost and Qua
lity objectives.
* Managed and implemented a $7 million dollar rules based Siebel Enterprise Ince
ntive Management system from project initiation through closure.
* Managed organizational change by communicating project status to Senior Manage
ment to mitigate potential project risks and minimize project delays.
* Directed and managed business and technical resources on a day-to-day basis to
resolve project issues and identify new system programming opportunities for al
l Accounting Systems.
* Defined and documented detailed design requirements and acceptance test plans
to facilitate user acceptance for all Accounting Systems.
* Facilitated Joint Application Mapping (JAM) sessions with technical and functi
onal resources to ensure accurate translation of business specifications into wo
rkable application code.
* Developed Project Management tools and templates using PMI methodology to stre
amline Accounting's Project Management processes and assist with return on inves
tment analysis.
* Developed project analytics and operational performance metrics to track emplo
yee performance for all support and SOX compliance projects.
* Directed and managed a staff of 3 Senior Business Analysts to ensure all Accou
nting projects were completed successfully.
Pivotal Corporation 1999 - 2002
Develops and implements Customer Relationship Management (CRM) software for mid-
size and fortune 1000 companies.
Director Global Customer Success Management
* Developed and managed an $8 million dollar global budget.
* Managed maintenance renewal dollars in excess of $30 million dollars a year.
* Generated Professional Services revenue in excess of $20 million dollars a yea
r.
* Developed Relationship Management targets to measure performance, sales, profe
ssional service and customer satisfaction for the Global Relationship Management
Organization.
* Responsible for the on-going improvement of Sales, Marketing, Product Developm
ent and Professional Services by developing effective and efficient business pro
cesses and operational tools.
* Championed regional customer feedback as recommendations on future strategies
and development opportunities to Sales, Marketing and R&D.
* Directed and managed a staff of 2 Regional Directors and 15 Global Relationshi
p Managers.
Central Regional Customer Success Manager
* Advocated effective use of Pivotal's products by serving as an eBusiness and C
RM subject matter expert for customers.
* Developed Relationship Management targets to measure performance, sales, profe
ssional service and customer satisfaction for the Central Regional Relationship
Management organization.
* Managed customer expectations and assisted customers and partners in understan
ding the required project steps and deliverables for a successful CRM implementa
tion.
* Managed a staff of 3 Global Relationship Managers.
Customer Success Manager
* Managed maintenance dollars in excess of $3 million dollars a year.
* Managed CRM implementations for 90 customers. Planned and managed customer rea
diness by providing product strategy updates, application release support and up
grade support and planning to new and existing customers to build a pipeline of
referenceable customers.
* Developed and fostered all aspects of the customer relationship for a defined
customer base that included sales activities, proposal development and marketing
of service deliverables to strengthen the development of a customer's business
plan.

PeopleSoft, Inc.
1995 -1999
Develops and implements Enterprise Resource Planning (ERP) software for mid-size
and fortune 1000 companies.
Customer Success Manager
* Managed maintenance dollars in excess of $1.8 million dollars a year.
* Managed ERP implementations for PeopleSoft Financials, Distribution and Manufa
cturing products for 30 customers. Planned and managed customer readiness by pro
viding product strategy updates, application release support and upgrade support
and planning to new and existing customers to build a pipeline of referenceable
customers.
* Initiated action to identify and resolve project issues and report back to ser
vice management on mitigating steps and actions taken to ensure timely deliverab
les, project success and quality.
* Developed and fostered all aspects of the customer relationship for a defined
customer base that included sales activities, proposal development and marketing
of service deliverables to strengthen the development of a customer's business
plan.
* Completed PeopleSoft training for PeopleTools I and II, PeopleCode and PeopleS
oft Reporting Tools.

TECHNICAL SKILLS:
* Programming Languages: Basic knowledge of SQL and SQR.
* Training: Successful completion of PeopleSoft Inventory, Purchasing, Order Man
agement, Accounts Payable, Accounts Receivable, General Ledger, Billing and Huma
n Resources.
* Reporting Tools Training: Successful completion of PeopleSoft Reporting Tools
which include PS/Query, Crystal and PS/nVision. Completed training in PeopleSoft
Enterprise Tools that include Business Process Design and Workflow.
* Databases: UNIX, Oracle and Microsoft SQL Server.
* Operating Systems: MS-DOS, Windows 95, NT, XP and Vista.
* Hardware: IBM PC compatibles, IBM AS400, IBM Mainframe.