William D.

Smith
13 158th Pl., Apt. 1S, Calumet City, IL 60409
Home: (708) 841-7632
Cell: (312) 203-6660
Email: ws8d420a@westpost.net

Career Profile
I have 23 years experience as a field service Computer and Telephone Technician.
It is my intention to further my career by securing a full-time position as a
Computer Repair Technician with an organization that will allow me to utilize my
skills and qualifications to their fullest extent.
Professional Strengths
* Installed, maintained, and repaired computer based telephone, voicemail, and c
all accounting equipment.
* Performed computer hardware/software maintenance and repair.
* Performed on-site/remote maintenance on computers, telephone, voicemail, and c
all accounting systems.
* Performed updates and upgrades.
* Used SonicWall, VPN, LogMeIn, and dial-up modems to connect remotely to equipm
ent I serviced.
* Worked with various operating systems such as MS-DOS, Linux, OS2, and all vers
ions of Windows.
* Configured, connected, and tested computers and telephone systems for connecti
vity to LAN systems.
* Installed and terminated cable for voice/data equipment, including digital, an
alog, T1, and PRI connections.
* Trained end users on the operation of software and equipment.
* I am very adaptable to learning new systems and techniques.
* Excellent verbal and written communications skills.
* Organized scheduling, correspondence, and technical data using Microsoft offic
e products such as Outlook, Word, and Excel.
* Maintained excellent relations with my customers.
* I hold an FCC General Radiotelephone license.

Professional Experience
Midco, Inc., Burr Ridge, Illinois
June 1999 to June 2010
Telephone Service Technician
* Field service position repairing and maintaining PBX, Key, Voicemail with Unif
ied Messaging, and Call Accounting systems.
* Serviced and repaired the computers that process the software for the above sy
stems.
* Telephone systems serviced include Toshiba, Mitel, ESI, and Samsung.
* Voicemail systems serviced include Toshiba, Mitel, Active Voice, and Octel.
* Call Accounting systems serviced include Ultimate and PBXSoft.
* Performed moves, adds and changes.
* Performed customer site surveys.

Digital Concepts Telephone Corp., Naperville, Illinois

December 1990 to June 1999
Telephone Service Technician
* Field service position installing, repairing, and maintaining PBX, Key, Voicem
ail, and Call Accounting systems.
* Serviced and repaired the computers that process the software for the above sy
stems.
* Performed moves, adds, and changes when needed to support the Installation Dep
artment.
* Performed on-site surveys, system design, program configuration and implementa
tion.
* Serviced Toshiba and Samsung telephone systems.
* Serviced Toshiba, Active Voice, and Octel voicemail systems.
* Serviced Ultimate and Control Key call accounting systems, and Toshiba MIS/SMI
S ACD systems.
Lanier Worldwide, Chicago, Illinois
May 1987 to December 1990
Telephone Service Technician
* Field service position installing, repairing, and maintaining PBX, Key, and Ca
ll Accounting systems.
* Serviced and repaired the computers that process the software for the above sy
stems.
* Performed moves, adds, and changes when needed to support the Installation Dep
artment.
* Performed on-site surveys.
* Serviced Harris Lanier (Toshiba) telephone systems.
* Serviced Control Key call accounting systems.
Educational Summary
* Electronics Technician Diploma, DeVry Institute of Technology, Chicago, Illino
is October 1983
Military
* United States Air Force, September 1975 to September 1979
References
Available upon request