Professional Documents
Culture Documents
DeSantis
221 East Main Street
P. O. Box 294
Newmanstown, PA 17073
Home: (610) 589-4843
Cell: (610) 763-9423
United States Citizen
Email: rd8acaf2@westpost.net
Employment:
Flex Membrane International 07/2006-Present
2670 Leisczs Bridge Road
Suite 400
Leesport, PA 19533
Supervisor: John L. Doyle (please do not contact)
Telephone: 610-916-9500
Position: Customer Service/Clerical
Customer relation answering telephones, taking orders, sending order acknowledg
ements, ordering office supplies, distributed mail, responsible for the postage
meter, maintaining many files on the Computer systems.
Accounts payable authorizing the invoices for our vendors and generating purcha
se orders.
Accounts receivable posting checks to our customer accounts and collection call
ing.
Sales Representatives assembly representative binders together, meeting sales r
epresentative demands
Credit application review and approval -- checking with references for verificat
ion of credit applicators, also confirming with credit companies such as Cofanet
and DBNi
Warranty department dealing with issues, when people call our office with leaka
ge to their roof and issuing warranties for finish projects
Web Site: updating product information on the web site.
Daily Procedures- Review the open order list, add new orders or delete the order
s that were shipped the day before. This list needs to be emailed by 8:30AM. We
meet at 9:00 AM with our customer service, warehouse and management team to rev
iew all orders. At the meeting we discuss each individual order to make sure all
the products are in the stock or needs to be brought in from other warehouses.
Processing the invoice- With each shipment, the warehouse employees bring in the
bill of lading. The bill of lading is then reviewed against the order acknowled
gement and purchase order from the customer. After this is complete the informat
ion is then put in a file folder until the next morning. At that time the freigh
t company is called to verify the shipping cost. If there is not discrepancy the
order acknowledgment is then creative to an invoice. The invoice is then posted
to the customer account. A copy of the invoice and bill of lading is either ema
iled or faxed to the customer.
On Tuesdays and Thursday calling our customers to see where the payment is for p
ast due invoices.
Monthly- Warranty Report, Customer Sales Volume Analysis, Item Sales Volume Anal
ysis, Cash Receipts, Location-Inventory Valuation, Daily invoicing, and calling
our vendors to verify that there pricing has not changed.
Lien program: Notarize all lien applications
Lebanon Valley Farmers Bank (Division of Fulton Bank)02/2002-07/2006
107 W. Main Street
P. O. Box 326
Schaefferstown, PA 17088
Supervisor: Branch Level, Luanne Hartman (you may contact)
Telephone: 717-949-6506
Employer may be contacted
Position:
Bank Teller
Customer relation helping the customer with their needs such as checking, savin
gs account, safe deposit box, statement, on-line banking and ATM.
Selling products opening checking and/or savings accounts, processing credit ca
rd, check card application, setting up overdraft protection, scheduling appointm
ents to meet with financial advisors.
Cash reconciliation responsible for my own drawer and coworkers as needed, sett
le the office reconciliation.
Answering telephone assisting customers, in obtaining answers to question or re
solving problems.
Ordering currency knowing when extra money is needed to handle the cash flow.
Responsible for ordering office supplies
Keeping the file drawers organized.
Volunteer History:
Serving twelve years as a member of the Greater Lebanon Refuse Authority:
With the past six years as Chairperson of the board. Also serving on the follow
ing committees:
Executive
Development Relations
Audit
Representing Millcreek Township, Lebanon County
Youth Group leader at our church.
Treasure and President of Newmanstown/Richland Soccer Club.