Mark E.

Fales
4431 Golf Club Dr.
Colorado Springs Co. 80922
a Phone no : 719-637-7556a Email : mf896fcc@westpost.net
__________________________________________________________________________
PROFILE
I have extensive experience in the retail industry. I have been a store manager
for 20 years and with Wal-mart for over 27 years. I supervised over 450 associat
es and had 14 members of salary management that report to me. I was responsible
for over one hundred million dollars in sales each year in a very competitive ma
rket. I communicate well on all levels and enjoy watching my associates succeed
in their careers. I have mentored and promoted several management candidates who
are now running their own Wal-mart stores. I am seeking a position where I can
continue to use my skills and knowledge to excel and develop management talent a
nd build customer base for my employer. I have very strong people skills and I e
xcel in customer service abilities. I am very well versed in compliance issues f
ederal,state and local laws. I know I would make a great addition to your team.
WORK HISTORY
Loweas Home Improvement Warehouse-August 2008 a" April 30th 2010
Position a" Store Manager

Wal-mart Stores Inc. - Oct 1980 a" April 2008

Position - Store Manager
a Responsible for operations, merchandising, human resources and customer servic
e for one hundred million dollar in sales unit.
a Teach and train management to grow their skills for additional responsibilitie
s
a Store served over forty thousand customers per week.
a Maintain compliance to company guidelines as well as focusing on federal,state
and local compliance issues.
a Complete budgets and sales plans for unit
a Complete budgets for controllable and non controllable expenses
a Analyzes data collected from company information systems, related to sales and
profit, merchandise movement, associate performance matrix, customer service ma
trix.
a Development of plans to achieve goals for sales, instock, shrinkage, customer
service and other store objectives.

EDUCATION
High School Diploma
Richmond High School, Richmond Missouri - Aug 1978 - Mar 1981
General studies
Completed one year
Central Missouri State University, Warrensburg Missouri - Sep 1981 - May 1982
a Studied business management
SKILL
a
a Ability to delegate task and follow up to completion.
a
a Ability to organize and prioritize task for myself and others in the organiza
tion
a
a Excellent communication skills at all levels
a
a Excellent people skills
a Ability to use Microsoft Word, Excel and outlook systems.
a
a Ability to convey information in a meeting setting in a clear and concise man
ner
to achieve buy in from the team for common goals.
Achievements
a
a Completed all company leadership training
a
a Managed a training store.
a
a Excellent store visits from CEO Lee Scott and all levels of corporate manageme
nt.
a
a Evaluation ratings of exceeds expectations
a
a Completed relocation and remodel projects in Colorado and Missouri.
a
a Ground up store projects completed
a
a Awards for Yearly sales and profit.
a
a Completed all required diversity training and attended events, sponsored event
s.
Participated in community fundraisers and events
a
a Completed food school training and safe serve test certificate.
a
Last two inventories with Loweas
.65 and a .87 on a store average of 1.05
a
Last store won 3rd quarter sales challenge in 2009, every employee won $500 cash
.
a
Last store just won 2010 1st quarter service and sales employee incentive. Emplo
yees won between $250 to $1200 based on position in the store.
a
Last store won Loweas rings for the senior management team for exceeding sales a
nd profit goals year ending January 2010.

October 1980- April 1984- Richmond Missouri a" Sales associate a" Department man
ager
April 1984-October 1984-Belton Missouri- Management Trainee
October 1984-March 1986-Emporia Kansas a" Assistant Manager
March 1986-March 1987 a" Longmont Colorado a" Assistant manager
March 1987 a" January 1988 a" Trinidad Colorado a" Store Manager 40,000 square f
oot store-volume 8 million
January 1988-June 1989 a" Wheatridge Colorado a" Co-Manager in training 100,000
square foot store
June 1989-June 2006-Montrose Colorado a" Store Manager -65,000 square foot store
1994-store expanded to 90,000 square foot store
1998-store relocated to a 204,000 square foot Supercenter-volume 86 million
June 2006 to April 2008 a"Colorado Springs a" Store Manager 204,000 square foot
supercenter-volume 110 million
Loweas
April 2008 to August 2008 a" Loweas Store Manager Training Program.
August 2008 to April 30th 2010 a"Store Manager a"Loweas Home Improvement Warehou
se-Aurora Co.

REFERENCES
1. Sean O Brien - Lowes - Store Manager - Wal-Mart store manager, Retired.
719-369-2118
2. Steve Zowada - Wal-mart Shift Manager - Montrose Co.
970-249-7544
3. Scott Heiman - Wal-mart Retired - Co-manager - Colorado Springs, Colorado
303-478-0005
4. Keith Holdsworth - Harbor Freight - Store Manager - Colorado Springs, Colora
do
970-433-0781
5. Mike Gray - Wal-Mart - Store Manager - Colorado Springs Colorado
719-310-4068
6. Jay Strong - Kaiser Permanente - insurance under writer.
303-263-7845