Rick Callahan

156 Villa Dr Pittsburgh, Pa

(T) 650-804-5573 (E) rc88d332@westpost.net

Objective
The opportunity to join a growing company that has need for a consistent team pe
rformer, where experience as a successful field representative, sales analyst, a
nd manager in sales force effectiveness/sales operations would result in the exe
cution of excellence, helping them to achieve their goals and objectives.

Summary of Qualifications
Bio-Tech Sales Analyst and Commercial Operations/Sale Force Effectiveness Manage
r experienced as a Field Sales Specialist and in Siebel CRM usage and training,
SQL, Microsoft products, and IMS Health. Consistently works as a team player cro
ss-functionally to achieve stated objectives. Enjoys the challenge of creating t
he sales reports and processes that increase the effectiveness of the Sales Forc
e and their operational abilities; enabling improved decision making, motivation
, coaching, and goal attainment.

Experience
2009 - 2010 Gilead Sciences, Inc. (Purchased CV Therapeutics), Foster City, CA
Sr. Manager, Sales Force Effectiveness/Sales Operations
Coordinated and led Siebel CRM training across five sales forces managing each t
o their individual requirements.
Utilized Brainshark and Camtasia software to produce additional training allowin
g the field to view selected modules as necessary and when their time permitted.
Target training resulted in nearly 1,600 views of over 9,000 slides.
Developed Field intranet page working with IT, Business Conduct, and stakeholder
s providing a resource linking to their every business need. Launched in January
2010, it is the #1 page throughout Gilead significantly increasing sales force
effectiveness.
Sponsored development of an online automated Vendor Credentialing Request Form w
orking with Zoomedia that quickly and easily allowed the Field to acquire import
ant documents necessary to maintain their institutional access.
Managed project working cross-functionally with HIV Sales, Business Conduct, and
others in-house to develop and produce an Access Improvement Tip Card for the F
ield, enabling the creation of further opportunities to meet with the customer.
Produced existing CVT Field reporting post merger through the use of SQL (Toad f
or Oracle) accessing a data warehouse while assisting Business Analytics and ZS
Associates in developing automated versions.
Managed computer and accessory acquisition for new CF sales force in conjunction
with management, learning & development, IT, and purchasing resulting in on-tim
e new hire Siebel and technical training.
Lead in modifying existing online Exhibit Request Form working with outside vend
or, Business Conduct & affected stakeholders to incorporate needs, and a refined
automated approval process saving field time in acquiring funds necessary to fu
rther their business.

2005 - 2009 CV Therapeutics, Inc., Palo Alto, CA

Sr. Manager, Sales Analytics
Performed complex sales force effectiveness analysis in a multi-task environment
 using SQL and Excel skills for the SVP Commercial, VP of Sales, Field Managemen
t, and Marketing enabling improved decision making, motivation, coaching, and go
al attainment.
Created and manually produced the weekly and monthly IMS Rx reports as well as t
he monthly non-retail DDD/CMOP report for both field and in-house use.
Managed Sales Analytics quarterly and weekly prescriber matching and address ali
gnment processes manually performing 1000's on a yearly basis using ZS software
and Siebel CRM critical to proper incentive compensation credit and call activit
y.
Developed Siebel CRM, IMS, sales reporting, and process training instructing all
new hires leading to becoming the field go-to person in-house for support.
Collaborated as an integral part of weekly meetings consisting of IT, Analytics,
data processor and warehouse manager; ZS Associates, and sample administrator;
Pharmagistics, ensuring open and consistent lines of communication resulting in
seamless and trouble-free process flows and improvements.
Assumed additional new Primary Care sales force analytics being specifically req
uested by sales management to create reporting, produce adhocs, and support thei
r prescriber database and Siebel CRM with exceptional customer service and integ
rity.

1998 - 2005 Teva Neuroscience, Inc., Kansas City, MO

Commercial Business Analyst, Marketing Research; Kansas City, MO 2004-2005
Increased company's annual $2mm ROI on existing data by expanding both internal
and field offerings and capabilities through expertise in Siebel, knowledge of f
ield expectations, input from stakeholders, and teamwork with IT and its contrac
tors.
Expertise in IMS Health products such as Xponent, DDD, PlanTrak, National Prescr
iption Audit, and National Sales Perspectives.
Conducted evaluations on new vendors and products such as IMS and Verispan's Lon
gitudinal Data as well as IMS Data Niche.
Partnered with finance to solve vendor issues and ensure that appropriate busine
ss credit and compensation were awarded to the field organization.
Executive Neurology Sales Specialist; State College, PA 1998-2004
Organized and managed a large geographical territory in Pennsylvania and Marylan
d implementing Teva Neuroscience goals and objectives with Neurologists on a biw
eekly basis.
Created advocacy relationships with patients, support groups, hospital staffs, a
nd Multiple Sclerosis Society chapters to further physician and patient educatio
n resulting in increased business.
Designated Certified Neurology Trainer; trained sales associates in: computer an
d sales skills, company, field of therapy, product, and competitive clinical kno
wledge.
Exceeded goals on an annual basis; achieving recognition for Teva's top sales
representatives.

Education
King's College, Wilkes-Barre, PA
Bachelor of Science in Business Administration