Patricia Sherman Allison

800 Vivian Court, Windsor, CA

707-836-0356
Professional Objective
A high level clerical support detailed oriented position that will capitalize on
acquired expertise and experience. Desire a position with career growth potenti
al.
Qualification Highlights
] Current, complete and diverse clerical and management skills coupled with exte
nsive experience in a high stress work environment.
]Quick study with an ability to rapidly achieve organizational integration, easi
ly assimilate job requirements and assertively employ new ideas, concepts, and m
ethods. ]Energetic, loyal and self-motivated team player/builder.
] Extensive experience in contacting and handling the public, employees and
industry personnel
] Exceptional communication, interpersonal, administrative, problem solving and
leadership skills. Thrive in work situations requiring an ability to manage mult
iple and concurrent responsibilities.
EMPLOYMENT HISTORY
Customer Associate: SBC/AT&T Advertising Solutions, 1301 N. McDowell Blvd., Peta
luma, CA March, 2002 * Present (Promotion)(Salary=$48,000 per year)
Liaison between sales force and customers. Solved customer related problems to e
nsure outstanding customer service. Followed through with reports that needed to
be produced on time. Determined priority scheduling of work for 15 sales repres
entatives I supported. Recommended how to streamline workflow to my manager to e
nsure work was done on a quicker basis. Illustrated multi-skill tasking nearing
deadlines prior to books going to the publisher. Worked with Customer Service to
resolve errors via research and analyzing documentation. Resolved customerâ s compla
ints on an ongoing basis through research. Worked in conjunction with my direct
manager to achieve the corporationâ s goals.
Data Collector: Pacific Bell Directory/SBC, 1301 N. McDowell Blvd., Petaluma, CA
March 1999 * March 2002
Co-in charge of Facility Operations. Singularly developed forms to control costs
and inventory for the branch. Extensive contact with customers. Problem solve w
ith Central Print, vendors and courier companies to absolve future disruptions i
n business. Maintain office machinery, complete materials preparations, and freq
uently assist sales representative and sales managers as required. Multi task to
obtain company objectives based on my own work ethic. Negotiate, at times, the
lowest office supply rates ensuring company profit. Maintain the current library
, old library and competitive library.
Legal Processor II: Sonoma County Sheriffâ s Department, 600 Administration Drive, Sa
nta Rosa, CA March 1997 * June 1998
Accurate inventorying of property. Cash handling and accounting. Data entry for
people booked into the jail, advising arrested people of their charges, bail and
the court process. Working in conjunction with
EMPLOYMENT HISTORY * CONTINUED:
various governmental agencies. Answering a high volume of public phone inquiries
/in person inquiries in a high stress environment. Maintain governmental records
per various laws. High volume of computer work which encompassed accurate data
entry and researching in regards to problem solving.
Supervising Clerk I: Sonoma County Sheriffâ s Department, 600 Administration Drive, S
anta Rosa, CA May 1988 - March 1997 (Promotion)
Supervised the day to day operation of the clerical detention unit assigned. Kno
wledge of working areas supervised (reception, records, mail, cashier, court des
k). Established and administered work priorities and guidance for subordinates a
s required. Suggested proposals to increase productivity and streamline work dut
ies of subordinates. Buffer between subordinates and the public, as needed, to e
ither resolve hostile situations or to thoroughly communicate policy and procedu
re in a clear precise manner. Take cost effective measures ensuring over expendi
tures were avoided... Maintained supply inventory on a weekly basis. Responsible
for writing subordinates performance evaluations. Personally wrote and administ
ered Policies and Procedures training manual for the entire Main Adult Detention
Facility clerical staff. Interviewed potential new hires via county oral boards
and departmental oral boards. Reviewed timesheets and summarized overtime stati
stics on a daily basis for a 24 hour facility. Investigated cash discrepancies i
n the division and submitting a detailed account of such. Knowledge of departmen
tal policies, procedures, governmental laws and the judicial system. Work with o
ther county departments to problem solve issues. Maintain and process a variety
of records and transactions. Answer a high volume of public phone inquiries whil
e working in a high stress environment.
Clerk Typist III: Sonoma County Sheriffâ s Department, 600 Administration Drive, Sant
a Rosa, CA September 1986 * May, 1988 (Promotion)
Lead worker in a clerical detention unit. Answered a high volume of public inqui
ries after utilizing interviewing techniques coupled with research. Provided tec
hnical directions to others. Prioritized tasks and demands of a multi tasked hig
h volume workload in a high stress environment. Appraised Clerk Typist IIâ s of proce
dures and interpreting court minutes. Independently research and prepare corresp
ondence. Research, proof, evaluate, gather, organize and arrange a diversity of
information. Maintain and process a variety of records and transactions. Process
and monitor paperwork and records relating to inmate bookings/releases. Correct
errorâ s previously made which at times resulted in detailed reporting.
OTHER SKILLS YEARS
Computer/Word 10
Computer/Vista 3
Computer/Excel 2
Computer/Powerpoint 1
HONORS AND AWARDS
Pacific Bell Directory/SBC/AT 2000-Above and Beyond; 2001-Above and Beyond; 2007
Above and Beyond; 2007- Rock The Vision.
Sonoma County Sheriffâ s Department: 1986 2 * Letter of Appreciation; 1989 * Lett
er of Appreciation; 1993- Letter of Appreciation; 1994 * Letter of Commendatio
n
EDUCATION
Temple University * Philadelphia, PA
B.S. Elementary Education
Cumulative GPA :3.58 Magna Cum Laude
REFERENCES furnished upon request.