Caroline Gagan

1 Lafayette Road * Londonderry * NH * 03053 * 603.965.3931 * 508.274.5021 cell *

cg8453e8@westpost.net

Account Manager / Senior Account Manager

Accomplished, creative and results-driven sales professional with over 16 years
of office supply, furniture, printing sales and procurement systems design exper
ience. Exceptional communicator with consultive sales style, strong negotiating
skills, intuitive problem solving abilities and a keen client needs assessment
aptitude. Skilled in Windows OS and MS Office (including PowerPoint), graphic d
esign and print services, document management technologies, web design developme
nt, search engine optimization (SEO) and familiar with networking.
Core Competencies
Customer service orientation Problem solving and analysis Intrapersonal and orga
nizational skills
Leadership skills Presentation and communication skills Information seeking
Integrity Impact and influence Analytical thinking
Professional Accomplishments
Awarded "Sales Person of the Quarter" seven times at Hartford Office Supply.
Consistantly achieved 120% or more of quota at Office Depot / LE Muran Company b
y promoting new product lines and services and demonstrating superior customer m
angement skills.
Earned companywide "Top Performance Achiever" award given for largest sales grow
th in new business, at Office Depot / LE Muran Company.
Developed and implemented the company's first group buying program at Office Dep
ot / LE Muran Company which resulted in over $200,000 in new business with the M
assachusetts Bar Association and over $4,000,000 in first 5 years with the Massa
chusetts Biotech Council.
Selected by management to assist in the development and implementation of the ne
w compliance department, at Fidelity Investments.

Employment History
Atlantic Equity Research (2003-present) office administrator
* Manage office, technology (including computers and networking), SAP, corporate
identity materials and perform accounting duties.
Hartford Office Supply Company, (1998-2001) senior account representative
* Advanced expertise in prospecting, customer service management, sales cycle ma
nagement and sales closing principles.
* Demonstrated strengths in territory development, account management, market an
alysis and sales strategy development.
* Retained 67% of business from previous employer; industry retention average is
35%. Awarded "Sales Person of the Quarter" seven times in 3.5 years. Streamli
ned customer service procedures to improve service response times and increase c
ustomer satisfaction rates.
Office Depot/LE Muran Company (1988-1998) account representative / senior accoun
t representative
* Earned companywide "Top Performance Achiever Award" for 9 years in a row; give
n for largest sales growth in new business annually.
* Generated leads by cold calling, profiled potential customers and effectively
presented company, products and custom solutions to decision makers. Prepared b
ids, negotiated terms, closed sales and wrote contracts for small, medium and la
rge sized businesses.
* Built pipeline of profitable business focused on two industry segments, financ
ial institutions and law firms in the highly competitive Boston and Lexington, M
A territories. Proven ability to manage and increase profitability of key accou
nts such as Massachusetts Financial Services (MFS), Mintz Levin, The Boston Cons
ulting Group, Arnold Advertising and Advent International.
Fidelity Investments (1987-1988) trader / compliance specialist
* Traded stocks and bonds for the senior Vice President of FMR Corp. Successful
ly executed millions of dollars in trades weekly.
* Promoted to Compliance Specialist after only two months.
* Collaborated on new compliance department with 4 others to create the first an
d only such department found in any investment firm in the United States. Provi
ded software program advice, recognized and tracked compliance issues and proced
ures to ensure SEC fund compliance.
Boise Cascade Office Products Division (1986-1987) customer service representati
ve
* Exceptional ability to build productive relationships, resolve complex service
issues and win customer loyalty.
* Exceeded customers' expectations by locating hard to find items and suggesting
alternate products for out of stock products.
* Chosen by management to work exclusively for the company's top two producing o
utside sales representatives and their customers.
Education, Licenses and Volunteer Activities
University of Massachusetts, Amherst, B.A. English and Journalism, 1986
NMLS Member (National Mortgage Licensing Service) Loan Originator license, May 2
009 (MLO 171933)
Volunteer Experience: North Falmouth Elementary School's PTO: Treasurer and Secr
etary, Morse Pond School's PTO: Vice President
American Cancer Society, Relay for Life: Awarded #1 fundraiser for the town of F
almouth, MA in 2006, team Captain for team "Laurel's Wreath"