Professional Documents
Culture Documents
333 East 66th Street * New York, NY 10065 * 212-288-7922 * 646-707-4200 * j.ghir
ardi@rcn
PROFESSIONAL EXPERIENCE
PARK MADISON LABORATORIES, New York, NY - 2002 to 2009
Client Service Manager: Liaised with clients and with technical/non-technical pr
ofessionals across the organization to ensure ongoing success. Oversaw all aspec
ts of extensive send out department/reference labs. Met client needs through dai
ly interactions, detailed result reporting and skilled troubleshooting. Confirme
d accuracy of physician's orders and ensured timely report turnaround. Accuratel
y entered data and reviewed pathology reports to ensure quality. Complied with o
rganizational standards and government regulatory requirements. Answered product
related questions, immediately resolved client issues and addressed research an
d billing related inquiries. Demonstrated strengths working independently and as
part of a team.
* Wrote operational policies and procedures. Developed and implemented a protoco
l for a new in-house procedure. Evaluated staff and monitored performance to con
firm compliance.
* Selected to chair quarterly QA meetings. Charged with development of new proto
cols.
* Managed driver and messenger dispatch activities.
CONTINUUM HEALTH MANAGEMENT, New York, NY - 1998 to 2002
Regional Laboratory Coordinator: Oversaw operations across seven patient service
centers and the home center laboratory. Monitored and evaluated activities to e
nsure quality and compliance with local, state and federal regulations. Designed
and implemented strategies to ensure optimal service and decrease patient waiti
ng time. Resolved patient service issues and collaborated with physicians to mee
t patient needs.
* Developed and delivered comprehensive phlebotomy training which included pedia
tric, adult and geriatric.
* Authored procedure manuals to conduct quality assurance assessments across all
sites.
* Carefully managed the accessioning process for a large send out department.
* Provided staff with education and training on the organization's policies, pro
cedures and protocols.
* Liaised between testing laboratory and medical centers to improve ongoing busi
ness interactions and communications.
JANET GHIRARDI * Page 2 * 212-288-7922 * 646-707-4200 * j.ghirardi@rcn