Krista Peterson

218 Eisenhower Court / Odenton, MD 21113 240-481-6500

Administrative Specialist
Office Management * Human Resources * Executive Support
QULIFICATIONS PROFILE
Forward-thinking administrative professional with 6 years of experience and a se
cret clearance supporting management in diverse administrative settings. Very am
bitious and energetic learner with exceptional computer skills and the unique ab
ility to manage multiple tasks in various environments.
KEY KNOWLEDGE AREAS
Records Management * Data Entry * Executive Support
* Customer Relations* Office Policies & Procedures * Calendar Management
Quality Assurance * Electronic Filing Systems
COMPUTER PROFICIENCIES
MS Word, Excel, Access, SharePoint, Outlook, PowerPoint and Internet
PROFESSIONAL EXPERIENCE
Office Manager
State Department, Government Contractor
Allied Technical Service Group (ATSG), Washington, DC
2008 - 2010
Provided high-level administrative support to two Deputy Directors and H
uman Resource Department.
* Scope of accountability included a wide range of administrative support functi
ons that consisted of maintaining schedules, scheduling appointments, coordinati
on of meetings and trainings.
* Assist with the preparation of presentations, created Word documents and Excel
spreadsheets; proofread and edited documents as necessary.
* Order supplies for HR Division and monitored inventory all supplies and equipm
ent.
* Updates and maintains confidential employee records; maintain employee trainin
g certifications.
* Process bi-weekly payroll; tracked employee leave for domestic employees and i
nternational federal employees.
* Serve as the primary office liaison by scheduling conference rooms, answer and
direct incoming calls, process and distributes all incoming mail.
* Created and compiled HR monthly reports as requested for related meetings.
Office Coordinator/ Membership Director
The Center for the Study of the Presidency and Congress, Washington, DC
2007- 2008
Directed day-to-day office operations and provided fundamental support to the Ch
ief Financial Officer.
* Greet clients, answer and direct all incoming calls, processed incoming and ou
tgoing mail.
* Drafted and edited letters and other correspondence to other organizations and
members.
* Assisted accounting by processing all incoming and outgoing checks (A/R and A/
R)
* Ordered office supplies for the all staff, oversaw and maintained the organiza
tion of the supply room.
* Assisted with the development of office policies and procedures for the organi
zation.
* Manage the organization's calendar and schedule all events.
* Assisted with the coordination of various events by sending invitations, proce
ssing registrations and catering.
Relationship Banker
Branch Banking & Trust (BB&T), Washington, DC
2006-2007
BRANCH BANKING & TRUST (BB&T BANK)
Provided various banking solutions to customers, while ensuring seamless custome
r service.
* Opened new accounts and took advantage of cross sale opportunities of other fi
nancial products and services in order to generate business for the branch.
* Profiled prospects and referred other areas of banking that fit their financia
l needs including, auto/ mortgage loans, investments, private banking, insurance
, small business, and merchant services.
* Served as primary contact for client issues; performed maintenance on accounts
that encouraged profitability, growth and, quality of service.
* Provided training classes about bank products and conducted weekly meetings to
educate other staff members within branch about new/ existing bank products.
* Updated bank information/documentation for employees and clients; produced var
ious promotional materials to attract and retain revenue for the bank.
Administrative Assistant
Allstate Insurance Company, Washington, DC
2004-2006
Provided primary administrative support and customer service to Insurance Agents
and clients.
* Greeted clients, answered and directed all incoming calls; processed incoming
and outgoing mail to appropriate persons.
* Maintained filing systems; prepared reports, ordered supplies and maintained o
ffice equipment.
* Corresponded with various mortgage firms and auto dealerships to aid clients i
n need of insurance.
* Created and distributed claim reports, coordinated and conducted file audits t
o ensure compliance.
* Drafted correspondence and processed insurance payments for clients.
* Prepared and delivered bank deposits on a daily basis.
PT Sales Clerk / Assistant Manager
For Your Entertainment (FYE)/ Sam Goody, Washington DC
1999-2007
Recruited, hired and trained top-performing staff of 16 staff members.
* Interviewed applicants, supervised, and trained a 16 -person staff.
* Operated cash register, assisted customers with their purchases.
* Completed various duties to help open/ close store, audit money in the store s
afe, and process payroll.
* Answered various phone calls to help assist customers with inquiries.
* Assisted with general maintenance of store and monitored inventory.
EDUCATION
University of Maryland University College, Adelphi MD
Bachelors Degree in Human Resources Management; Minor, Project Management
Anticipated, December 2010
Largo High School, Largo, MD
Diploma; 1997