MARLANE HOPE

13979 SW 159th Terrace * Tigard, Oregon 97223

Office: 503-524-5621, Cell: 503-784-4755
* mh81cf38@westpost.net
EXECUTIVE MANAGEMENT: Sales Operations Management, Business Development
Strategic account developer and sales professional with 20+ years distinguished
experience in driving regional operations and sales for telecommunications corpo
rations. Seasoned in product forecasting, data tracking, market and media resear
ch and strong negotiation for contracts and proposals. Established reputation fo
r developing proactive solutions, acute to clients' and business needs, and able
to satisfy multiple stakeholders within major projects. Consistent in surpassin
g corporate goals, resource optimization, generating new revenue streams, and cr
eating customer loyalty.

Government Regulations & Reporting * Customer Service Information Systems * New

Product Development
Organizational Development * Sales/Marketing Management * Market & Competitor Re
search
Brand Management * Training/Development * Budgeting * Territory Expansion * Acco
unt Acquisition
Business Development * Employee Training/Development * Performance Evaluation /
Supervision

PROFESSIONAL EXPERIENCE
VALLEY INVESTMENTS & CONSULTING, Tigard, Oregon * 2007-Present
Renewable Energy and Telecommunications consulting company serving areas in Wash
ington and Oregon.
Director / Founder
Devise and author proposals for projects, excelling in operations and sales mana
gement, contract management, business plan development, financial tracking, and
HR policy planning. Conduct research on health and liability insurance, regulato
ry liabilities, and compliance. Develop employee base and procedures, liaising w
ith teams to select and recruit high-performing teams. Orchestrate the planning
and launch of a commercial customer database. Establish accounting procedures, c
ontract negotiation processes, and reporting metrics. Compiled regional data for
executive review. Structure and position marketing initiatives. Built comprehen
sive expertise in CSG and Telecom billing systems. Leverage sales and marketing
experience to establish product offering and improve methodologies, target crit
eria, and policies and procedures.
Client engagements include: Insight Communications, Oregon Wave Energy Trust, Gr
oup Six Communications, and Charter Business Communications
Key Accomplishments:
* Operational Management and development of procedures and organizational system
s for a new renewable energy non-profit organization. Instrumental in implementi
ng the Oregon Wave Energy Initiative plan development.
* Championed initiatives with 5 peers to develop a strategic business plan for c
ommercial and residential offerings for phone and video.
* Pivoted and helmed the development of a commercial customer database in MS Acc
ess, liaising with managers to staff to retain and gather information.
* Benchmarked and spearheaded a rate increase project for a 5 state region, lead
ing reporting, status meeting planning, and marketing plans.
COMCAST COMMUNICATIONS, Beaverton, Oregon * 1995-2007
The largest cable television company and the second largest Internet service pro
vider in the United States.
Regional Manager
Directed and led sales and management of business products such as Video (TV), d
ata (Internet service) and voice (business phone), as well as access contracts f
or the region securing service delivery for businesses, residential complexes, a
nd large commercial properties. Supervised and managed 20+ employees comprising
of sales executives, finance analysts, and administrative staff. Hosted weekly r
eporting, quarterly revenue, and sales forecasting meetings. Verified and manage
d database and financial reporting.
MARLANE HOPE * Page 2 * mh81cf38@westpost.net

Secured, tracked, and negotiated access and service agreements. Assessed risk ma
nagement and bad debt reduction programs. Strategically mentored and trained emp
loyees on product functionality. Hosted quarterly sales meetings. Led employee p
erformance evaluations. Liaised with Comcast legal on various contracts and lega
l agreements.

Key Accomplishments:
* Directed and facilitated a $6M national contract providing excellence in accou
nt management and support.
* Rocketed sales performance by 10% resulting in a corporate 'Spirit of Communic
ation Award'.
* Strategically expanded product offerings by outlining billing codes for new bu
siness.
* Generated $1.2M in a new account by securing a 2nd term bid with University of
Oregon.
* Secured new accounts including all major universities in the state of Oregon.
* Successfully managed the largest volume of contracts nation-wide.
* Winner of top regional sales awards for 3 consecutive years.
** ** **
Career Note: Additional experience as:
Sales/Financial Manager for Pacific Bell (1988-1994). Received an 'American Tele
Award' for successfully building a quality driven sales organization.
VP at Standard Energy Corporation, Independent Oil Exploration Company.

EDUCATION & CREDENTIALS

MS, Education
BS, Secondary Education / Business
Oregon State University, Corvallis, Oregon
Training & Development
Project Management, Team Leadership, Group Dynamics
Steven Covey's First Things First, MS Project, Management Development
Commercial Investments and Securities Licensing

PROFESSIONAL AFFILIATIONS
Individual Investors
Woman in Cable

TECHNICAL SKILLS
CSG, Various Billing Systems
Proprietary Database Systems
MS Office Products, QuickBooks