Cedric Bernard Jones

11010 Shenandoah Drive

Mabelvale, AR 72103
501/351-6873 cj80a130@westpost.net

SALES MANAGER/FINANCIAL SERVICES

PROFILE:
* Comprehensive experience in sales management and new business development, inc
luding full responsibility for forecasting, upselling, and personal client relat
ions.
* Proven ability to greatly increase sales through team motivation and leadershi
p at multiple locations, ability to handle multiple tasks with exceptional follo
w-up to meet deadlines.
* Proficient in hiring, training, and supervising sales teams. Responsible for s
taffing, churn reduction and post sale follow-ups.
* Knowledge of computer systems and software including Windows XP and MS Office:
Word, Publisher, and Excel; basic knowledge of PowerPoint.
EXPERIENCE:
Morgan Stanley Smith & Barney, Little Rock, AR
Financial Advisor Trainee
March 2010-May 2010
Alltel Wireless, Little Rock, AR (sold to Verizon Wireless in 2009)
Retail Sales Store Manager
2005-2010
Responsible for driving productivity to ensure each Wireless Consultant meets/e
xceeds all sales objectives.
Effectively coach, train and recruit sales representatives while utilizing th
e performance management process.
Effectively address escalated customer service issues.
Manage financial control through inventory and adjustment procedures.
Perform floor observations of the sales and service processes
Perform back office duties including exception reporting, inventory and repair a
nd other administrative tasks
Strong acumen with outstanding data analysis and critical thinking skills
Highly resourceful with exceptional time management, communication, and outstand
ing problem-solving skills
Deliver products and information to the customer based on knowledge of Alltel an
d industry tools, hardware and data formats , operation and maintenance of opera
ting systems and platform support, capacity planning, performance management and
security compliance.
* 2006 Nominee for Leader of the Year Award
* Consistently hitting over 150% of sales quota
* Generating over $8,000.00 in data sales, $30,000.00 in accessory sales, and ac
quiring over 150 new customers a month
* Ranked in the top 5% of Retail Sales Store Managers in the Central Region
* Consistently ranked in the top two mangers of the Little Rock Area
* Promoted to this position from:
Assistant Retail Store Manager 2005-2005
Drove productivity to ensure each Wireless Consultant meets/exceeds all sales ob
jectives in absence of the retail store manager. Effectively coached, trained,
and recruited sales representatives while utilizing the performance management p
rocess in absence of the retail store manager.
* Successfully lead market conversions in four different Alltel Wireless markets
.
* Liaison between retail and multicultural department
* Assist in organizing radio remotes
* Organize schedules for volunteers
* Lead volunteers during event
* Promoted to this position from:
Sales Representative 2003-2005
Responsible for Assisting new and existing custo
mers in the selection and purchase of products and services.
Effectively communicated product and service information, feature functionality,
billing procedures and equipment usage to each customer.
* Researched competitor's products and developed competitive profile.
* Effectively performed back office duties including inventory and repair, acces
sory stock, shipping and receiving of repairs with third party repair vendor and
basic handset repairs and/or system upgrades.
EDUCATION: University of Arkansas at Little Rock, Little Rock, AR
Bachelor of Arts Communication:
Minor in Marketing