Irene Dorsla

498 Plaza Blvd, Apt. 31

Morrisville, PA 19067
Home Phone: (215) 295-1952
id668a52@westpost.net

U.S. Citizen
Veteran's Preference: N/A
Highest Previous Grade: N/A
Summary of Qualifications
Highly organized Human Resources Professional with focused approach to developin
g and integrating strategies to steer company objectives. Knowledge of Human Res
ources programs including staffing and recruitment. Demonstrated ability to deve
lop and recommend solutions to uncommon recruitment and other Human Resources is
sues. Demonstrated experience in recruiting, interviewing, hiring, and training
of personnel. Proven ability to conduct personnel evaluations, implement trainin
g programs and establish training curriculums. Excellent ability to assume and d
elegate responsibility, including planning and organizing workloads and directin
g and supervising professional and technical staff. Strong ability to communicat
e orally and in writing. Able to multi-task in a fast paced environment, complet
ing projects within time and budget constraints. Superior customer service recor
d with polished telephone and public relation skills demonstrated through a pers
onable and professional disposition.
Work Experience
Employment Counselor/Job Developer
07/2000 - present
JEVS Human Services
Philadelphia, PA
Salary: $39,000/yr
35 hours/week
Supervisor: Esta Yifrach, 215-728-4229, QA Manager, may contact
DEVELOP, ANALYZE, AND IMPLEMENT JOB SEARCH ASSISTANCE PROGRAMS; provide intake,
counseling, evaluation, referral and job search assistance. Analyze programs to
determine if they are in compliance with agency policies, guidelines and regulat
ions. Gather program information. Determine the effectiveness as well as goals a
nd objectives. Ensure complex, multifaceted programs are operating at maximum le
vels of efficiency. Apply sophisticated quantitative, qualitative and analytical
techniques to recommend solutions to increase effectiveness.
CONDUCT RESEARCH AND SPECIAL STUDIES to identify problems affecting the administ
ration of programs. Develop and apply performance metrics to measure effectivene
ss of operations and prepare alternatives to better meet program goals and objec
tives. Gather, review, and analyze statistical data. Consistently drive improvem
ent through quality assurance initiatives to identify and address imperfections
in processes and develop plans for improvement. Monitor remedial actions to ensu
re program deficiencies and weaknesses are addressed.
INTERPRET COMPLEX PROGRAM POLICIES and procedures related to job search assistan
ce; review and evaluate executive orders, legislative changes, and state directi
ves to assess potential impact on counseling programs and operations. Provide ex
pert advice and guidance to colleagues on proper interpretation of policies and
their application in specific situations. Authoritative source of information on
relevant laws, regulations and directives including CWDS (Commonwealth Workforc
e Development System) requirements.
MANAGE MULTIPLE CASES in fast-paced, ever changing environment. Work independent
ly and as a team. Coordinate and collaborate on various responsibilities while m
aking highly organized and sound decisions. Prioritize work and delegate tasks t
o ensure optimal operating efficiency.
ABILITY TO COMMUNICATE ORALLY; interact with a wide range of clients with varyin
g levels of understanding on a daily basis. Exercise professionalism, tact and d
iscretion in all interactions. Work to establish immediate trust and credibility
. Serve as liaison with the local offices of the Department of Public Welfare an
d Bureau of Employment and Training. Frequently conduct individual and group tra
ining sessions in career and job seeking related skills.
PROVIDE LEADERSHIP, MANAGEMENT AND DIRECTION during the training of new staff. M
entor them on providing service delivery to clients, offering advice and instruc
tion as needed. Exercise full personnel authority; assign and evaluate work, wit
h an eye toward continual improvements in efficiency and effectiveness. Set work
priorities and goals. Assign and monitor work in progress. Provide constructive
feedback on performance. Exercise tact and discretion at all times even under s
tressful circumstances. Ensure that staff is fully briefed on goals, strategies,
policies and plans.
PREPARE DETAILED WRITTEN REPORTS and correspondence; conduct special studies and
provide complex and in-depth reports. Deliver findings and recommendations. Rec
ommendations are supported by thorough and cogent analysis. Prepare all document
ation required by the program including intake forms, client work plans and case
notes. Ensure all reports exercised grammatical accuracy and are constructed in
a clear and concise manner.
PC Technician
10/1999 to 07/2000
Educational Testing Services
Princeton, NJ
Salary: $40,000/year
40 hours/week
Supervisor: Adeco Employment Services, 609-586-4700, may contact
OVERSAW INFORMATION TECHNOLOGY RELATED MATTERS; managed the renovation, installa
tion, and migration of Outlook 2000. Ensured Y2K compliance. Reviewed and evalua
ted system compliance issues/concerns within the organization. Ensured acquiesce
nce with compliance standards and regulatory requirements. Indentified risks, pr
ovided advice and performed complex testing and monitoring.
Technical Recruiter/Supervisor
01/1998 to 10/1999
Corporate Computing Services, Inc.
Princeton, NJ
Salary: $44,000/yr
40 hours/week
Supervisor: Peter Sorbor, 609-309-3187, may contact
DIRECTED HUMAN RESOURCES MANAGEMENT PROJECTS, functions and activities, includin
g recruitment and placement, classification and workforce planning. Participated
in the development and implementation of human resources goals and objectives.
Ensured programs and activities aligned with the organization's strategic goals
and strengthened accomplishment of mission. Coordinated, implemented, directed a
nd supervised a wide range of human resources programs including workforce plann
ing, job classification, program administration, recruiting, examining and staff
ing and a variety of training and development initiatives. Ensured all projects
within these programs were operating smoothly and efficiently.
DEMONSTRATED ABILITY TO COMMUNICATE COMPLEX HUMAN RESOURCES MATTERS ORALLY AND I
N WRITING; prepared detailed written documents including analyses of human resou
rces issues and programs, employment opportunity announcements and other written
materials. Developed, implemented, monitored and tracked plans for program impl
ementation. Written documents were consistently complete, accurate, appropriate
for the target audience and demonstrated proper use of grammar, punctuation and
word choice. Used oral communication to deliver findings, conduct interviews and
correspond with colleagues, senior management and a wide range of external cust
omers and applicants. Provided timely, accurate and complete advice and guidance
to managers on recruitment strategies and technical issues; provided timely and
authoritative advice to applicants.
PROVIDED HUMAN RESOURCES ADVICE AND ASSISTANCE to managers and colleagues on the
full range of complex human resources issues. Authoritative source of informati
on on human resources regulations, policies and procedures.
INDEPENDENTLY PLANNED AND ORGANIZED WORK; set priorities to ensure optimal perfo
rmance and results. Identified opportunities for cost reductions in terms of tim
e and resource usage and recommend solutions for procedural inefficiencies.
SAFEGUARDED CLASSIFIED AND HIGHLY CONFIDENTIAL INFORMATION in a responsible and
professional manner. Ensured the protection of information and made educated rec
ommendations on both the processes of information sharing as well as appropriate
content of requested material.
PROMOTED TEAM APPROACH to problem solving and management of human resources prog
rams and projects. Shared plans and information and sought input from internal a
nd external stakeholders including managers, colleagues and human resources expe
rts. Worked to build consensus to ensure optimal project efficiency and effectiv
eness, as well as technical compliance with company regulations and best practic
es.
Education
BBA Human Resources Program, Strayer University, Trevose, PA, GPA: 3.18, anticip
ate completion Spring 2011
Adv. Diploma, Graduate School of Management, System Management and Design, Londo
n, UK, 1997
Diploma, DPT Business School, Network Technology, Philadelphia, PA, 2002
Certificate, Career Strategy, Case Management, Philadelphia, PA, 2001
High School Diploma, CWA High School, Monrovia, Liberia, 1988
Technical Skills
Microsoft Office (Word, PowerPoint, Excel, Outlook)
Awards and Recognition
Certification of Appreciation 2000 through 2001
Reaching and Exceeding goals at the end of fiscal year