MANUEL J.

SHAW
147 E Eden Ave* Fresno, CA 93706 * Home: (912) 271-3928l: (912) 271-3928
E-Mail: ms7c2bdc@westpost.net

SUMMARY of QUALIFICATIONS
Technically sophisticated telecommunications specialist with demonstrated succes
s in troubleshooting, diagnosis, and repair of hardware issues. Resourceful prob
lem solver with demonstrated ability to conceptualize solutions to difficult sit
uations and employ practical, cost-effective strategies. Proven expertise and st
rong ability to increase reliability, maximize productivity, and introduce syste
m efficiencies. Proficient communicator effective at managing relationships betw
een users, strategic leadership, and third-party vendors. Areas of expertise inc
lude:
* Quality Control * Technical Requirements * Systems Analysis
* Technology Deployment * Diagnosis and Troubleshooting * Problem Resolution
* Process Improvement * Strategic and Tactical Planning * Customer Service
PROFESSIONAL EXPERIENCE
United States Army, Ft. Stewart, GA 1989 - Present
Switch Telecommunication Manager (2006 - Present)
Perform installation of automations, radios, and satellite and various telecommu
nications equipment. Provide technical assistance and support to military person
nel. Ensure the operational support, accountability, and maintenance of all comm
unications devices assigned to the section. Oversee the conservation of expenses
to produce cost savings. Maintain quality control of operations valued at over
$1.5 million of military communication, power, and vehicular equipment without l
oss or damage. Supervise and train seven junior-level technicians.
* Saved the company over $15,000 in replacement cost, not including operational
services, by devising plans to restore faulty communications equipment to minimi
ze downtime.
* Increased productivity by coordinating and planning the distribution of over 8
00 voice-over-IP phones and 400 cellular devices to subscribers within the compa
ny.
* Accurately accounted for impact credit card funds in excess of $30,000 and eli
minated unnecessary spending of funds by reaching out to other organizations to
utilize unused assets.
* Earned Bronze Star and Meritorious Service Medal.
Senior Communications Manager (2001 - 2006)
Directed the installation of eight communication assemblages (mobile subscriber
equipment), one large extension node, two line of sight radio terminals, and one
radio access unit (radio repeater). Managed three radio retransmission teams an
d a cable/wire support team. Oversaw the operations and maintenance of all equip
ment. Supervised the deployment support team of 40 communications personnel and
all equipment for various operations in country and abroad. Served as one of thr
ee leaders to manage the operations of the Army's newest communications equipmen
t, which was untested in a combat environment, deployed for its first time; succ
essfully utilized throughout deployment.
* Accounted for all switching equipment valued in excess of $5 million throughou
t operations without loss.
* Awarded for superior performance during all rating periods.
EDUCATION & TRAINING
U.S. Army Signal School, Ft. Gordon, GA
Telecommunications Operations Chief Advanced Course, 2004
Mobile Subscriber (MSE) Transmission System Operator Course
Single Channel Radio Operator Basic Noncommissioned Officer's Course
Associate's Degree (one class short of completion), Central Texas College, Kille
en, TX
SKILLS
Switchboards, Power Supplies, Signal Maintenance, Signal Generators, VOIP Phones
,
Handheld Radios, UHF/VHF Radios, Line of Sight Radios, Power Generators, AC/DC C
ircuits
Possess Secret Security Clearance, Active