JEFFREY G.

MORRIS
426 Cimarron Circle * Okotoks, Alberta, Canada
403-995-4571 * jm792fcc@westpost.net

Manager of Operations
Visionary leader with 14 years of progressive and diverse experience structuring
, influencing, and motivating teams for regional and international companies. Su
ccessful at driving change, resolving conflict, and creating and achieving resul
ts. Adept at goal setting, safety control, and resolving critical business issue
s in high-pressure environments. Areas of expertise include:

Coaching / Mentoring * Operating Infrastructure * Strategic Planning

Incident Command * Team Building and Development * Communication * Training and
Education Business Management * Emergency Management * Labor Relations
Equipment/Capital Procurement * Cost Controls * Performance Measurements
Expense Reduction * Public Relations * Project Management

PROFESSIONAL EXPERIENCE
ALBERTA HEALTH SERVICES, Calgary, Alberta * Sept. 2009-Present
Provincial organization providing integrated healthcare initiatives and governan
ce to over 3.5 million citizens across Alberta. Formal integration of Emergency
Medical Services (EMS) into healthcare as of April 2009; currently with 30 dire
ct EMS ground providers and over 50 contracted service providers with another 10
air ambulance contract providers (12 fixed wing and 3 rotary)
Provincial Manager of Operations - Air Ambulance (Mar. 2010 - Present)
Provincial Supervisor - Air Medical
* Strategic planning
* Provincial analysis to guide sustainable and efficient operations using a vari
ety of analytical approaches, data collection / analysis and strategic alliances
for decision-making
Special Projects Supervisor (Sept. 2009 - Mar. 2010)
Provincial Operations Lead for various projects:
* Design and implementation of the Flu Response Unit (FRU) during H1N1 response
planning
* Feasibility study team member for non-urgent 9-1-1 calls (Paramedic Care Line)
* Ongoing research for integrated health initiatives, community care models, etc
. for EMS transition into provincial health care system.
* Inter-facility Transfer group curriculum development
FOOTHILLS REGIONAL EMS, High River, Alberta * Mar. 2007-Apr. 2010
Rural Advanced Life Support (Paramedic) Emergency Medical Services covering over
10K sq. kilometers. Approximately 120 employees. Operates on budget of approxim
ately $6M allocated by a collective group of council members ("Commission").
Operations Superintendent
Lead daily operations, develop and ensure policies are followed. Utilize fast an
d focused decision-making, quality control, and performance and fleet management
. Promote safety compliance and accident-free workplace. Manage 90+ employees.
* Instituted H.R. concept into management system, "A DIME" (analyze, design, imp
lement, measure, and evaluate), for organizational progression.
* Occupational Health & Safety Team Lead
JEFFREY G. MORRIS * Page 2 * jm792fcc@westpost.net
o Engineered safety initiatives: ambulance re-design, policy development, unifor
m issue, task analysis and risk assessment)
o Implement Total Safety Leadership (integrated management system) as an organiz
ational goal.
o Drove risk mitigation with redesigning of Organizational Policies.
* Restructured organization to successfully handle decreased employee capital an
d increased costs.
* Education Team Lead working directly with Medical Director
o Assisted with regionalization models for education, training, and recruitment.
* Orchestrated Health and Wellness program.

CALGARY EMS, Calgary, Alberta * Jan. 2000- Mar. 2007

Urban ALS (Paramedic) Emergency Medical Service provider servicing over 1M popul
ation. 40 ambulances. Over 400 employees.
Crew Chief Paramedic / Acting Operations Superintendent
As Acting Operations Superintendent, managed 60 field staff per platoon with 1:2
0 ratio.
* Handpicked by management to mentor students and new recruits.
* Selected to join Task Force committee analyzing potential regionalization.
* Key member for staff engagement team; fostered communication between managemen
t and staff.
* Advanced from paramedic to field trainer to flight paramedic to acting Operati
ons Superintendent

EDUCATION
Master of Business Administration (focus: Management)
Florida Institute of Technology, Florida
Bachelor of Science in Biological Sciences
San Diego State University, California
EMT - Paramedic
Southern Alberta Institute of Technology, Calgary

Insights Discovery: Interpersonal Skills and Conflict Resolution Workshops

Canadian Professional Management Services Certifications:
Enhancing Employee Performance, Dealing With Workplace Conflict, Developing Lead
ership Skills,
Employee Discipline and Discharge, and Understanding Labor and Employment Laws
Media / Public Relationship Courses
Corporate Calgary Leadership Development Courses
Train-the-Trainer Coursework / Modeling
Staff Development / Field Trainer
Flight Paramedic trained
CBRN (Intermediate Level ) - Chem / Bio / Radiation / Nuclear

**Near fluency in spoken Spanish; intermediate competency in written Spanish