MICHAEL KINGSBURY

196 Calumet Street

Boston, MA 02120
(617) 974-3453
mk79538a@westpost.net
OBJECTIVE. Secure employment in technical sales, marketing, and sales support.
SUMMARY OF QUALIFICATIONS. Technical communications specialist experienced with
sales, marketing, support, customer service, classroom training, and application
development. Proven ability to connect interpersonally in multiple capacities a
nd environments, including technology, human services, and massage therapy.
WORK EXPERIENCE
Aspergers Association of New England, Watertown, MA
Volunteer, February 2010 April 2010
Maintained membership records through database and automated email communication
s to members.
TechTarget, Incorporated, Needham, MA
Systems Integration Specialist, January 2008 - January 2010
Customized internal, automated web based applications in order to send clients t
heir customer leads directly into their customer resource management (CRM) syste
ms.
Optimized the process for setting up external clients with live feeds to receiv
e customer leads
Developed the practice of communicating technical information to various non te
chnical audiences
Judge Rotenberg Educational Center, Canton, MA
Mental Health Assistant, April 2005 - January 2008
Implemented individualized educational and treatment programs for students with
behavioral disorders and developmental disabilities in classroom and residential
settings.
Supervised shifts at various classrooms and residences as needed
Commended consistently for utilizing violent behavior control skills and ensuri
ng safety
Awarded bonuses for remaining employed despite organizations high turnover rate
Mentor Graphics Corporation, Marlboro, MA
Technical Consultant, January 2004 - September 2004
Finalized and packaged software products across various UNIX and Windows platfor
ms. Developed internal databases and web pages using SQL, HTML, and shell script
ing.
Ensured timely release of major software upgrade
Facilitated communications between departments
State Street Corporation, Quincy, MA
Technical Support Analyst, October 2000 - June 2003
Programmed and monitored automated financial data processing applications in a c
lient/server environment. Utilized SQL, Perl, and UNIX shell scripting. Provided
Help Desk support as needed.
Designed and successfully implemented departments disaster recovery program, sa
ving expenses
Automated storage procedures of statement files, eliminating need for manual ma
intenance
Developed and helped implement a highly demanded web based business application
Radionics, Incorporated, Burlington, MA
Technical Support Engineer, November 1998 - September 2000
Provided critical telephone technical support of computerized systems for radiot
herapy and neurosurgery. Performed installations and conducted training sessions
at various medical centers. Managed client accounts to ensure safety compliance
, user competence, and satisfaction.
Assisted completions of patient procedures while using Radionics systems
Spearheaded support of new product after major business reorganization
DSP Development Corporation, Cambridge, MA
Account Manager, July 1996 - October 1998
Sold data analysis and visualization software. Provided technical support. Custo
mized applications using proprietary programming utilities. Instructed end users
in classroom setting.
Expanded educational market while utilizing technical support as leverage to cl
ose sales
Developed professional classroom teaching and customer service skills
EDUCATION AND PROFESSIONAL CERTIFICATIONS
Cortiva Institute for Professional Massage Therapy, Watertown, MA
Student, April 2010 - Present
Expected completion March 2011
Worcester Polytechnic Institute, Worcester, MA
Information Technology Certificate (UNIX/C++), May 2001
College of the Holy Cross, Worcester, MA
Bachelor of Arts (Music), May 1995