Education

Masters in Industrial Organizational Psy

Chicago School of Psychology Chicago, | 2008 - 2010
Concentration in Organization Development
Masters in Business Administration
Roosevelt University Chicago, IL | 2004 - 2006
Concentration in Human Resources
Relevant Skills Summary
Skill/Abilities Years
Training Administration 4yrs
Executive Reporting 5yrs
Managerial 5yrs
HR Benefit Administration 1yr
Project Management 4yrs
External Consultant 1.5yr
HRIS Reporting/Setup 3yrs
Strategic Planning 2yrs
Internal Consultant 3yrs
Payroll Processing 2yrs
Database Mgt/Creation 3yrs
Data Analysis 5yrs
Research 3yrs
Survey Creation/Analysis 2yrs
Facilitation 2yrs
SPSS 1yr
Assessment Center 1yr
Outside Sales 5yrs

Professional Experience
Title: Consultant
Company: Mobley Group Pacific
Location: Shanghai, China
Date Frame: 2010 - Present
* Designed and validated 2 situational simulations aimed at assessing developme
ntal areas of sales executives for a manufacturing organization in the Asia Paci
fic market, by conducting research, interviews, and observations.
* Designed an inbox assessment for the Global Mindset project aimed at evaluatin
g leaders global competencies, as a result this assessment was added to a Leader
ship Assessment Center used for selecting leaders in China.

Title:Consultant
Comapn: Juvenile Detention Center
Location: Chicago, IL
Date Frame: 2010 - Present
* Worked in partnership with Leadership from 36 different Non-For-Profit Organiz
ations, to design a shared vision and mission statement for a Taskforce by facil
itating four group retreat/meetings, resulting in a 3 year strategic plan, membe
rship definition, the establishment of core values, and 5 group committees.
* Spearheaded project to produce a 10-minute public service announcement that ai
red during the first retreat. As a result, increased support was gained from key
leadership to sponsor a summit.
* Provided strategic planning input for the completion of 5 federal grants. As a
result, 2 grants were awarded.

Title:Senior Workforce Analyst

Company: Career Education Corporation
Location: Chicago, IL
Date Frame: 2005 - 2009
* Successfully used research, data mining, and surveys to provide Senior Executi
ves with dashboard reports, consisting of recommendations for improving employee
performance. Resulting in a 20% headcount cut (due to increased efficiencies);
a savings of over $2 million over 2.5 years (due to a decrease in pay-role); th
e implementation of a HRIS Systems, a new department, and new phone system incre
asing efficiencies
* Generated monthly schedules for 2000+ employees for the Admission's Department
, using regression analysis, HRIS for data analysis, and trending reports that i
ncreased Advisor occupancy by 24% and service level by 30%.
* Collaborated with senior management, the Training Department, outside consulta
nts, and staff to design customized training curriculums aimed at addressing per
formance issues. As a result, training needs were identified quicker thereby imp
roving KPIs (e.g. advisors converted 9% more leads).
* Effectively created and managed a process to streamline the payroll process (i
ncluding PTO & VTO) for over 600 call-center employees, reducing errors by 19%.
* Built and administered 25 databases (using Microsoft Access, SQL, and Avaya),
to tracked and reported KPIs, as well as provided real-time data on service lev
el.
* Earned 3 promotions: Academic Advisor to Quality Assurance Specialist to Workf
orce Analyst to Senior Workforce Analyst. Received 7 high achievement awards.
Title:Support Service Manager
Company: Mepco
Location: Chicago, IL
Date Frame: 2004 - 2005
* Supervised daily operations of an Insurance Underwriter while managing a staff
, who specialized in logistics, procurement, and accounts payables; to streamlin
e the process I created a training guide and SOP, which successfully reduced the
on-boarding process by a month.
* Collaborated with external marketing vendors, marketing department, and venues
to organize several marketing exhibitions, sales seminars, and conferences.
Title:Data Analysis
Company:The Core Center
Location: Chicago, IL
Date Frame: 2004 - 2005
* Collected and analyzed data related to patients afflicted with HIV and provide
recommendation based on trends; as a result, produced efficiencies in accessing
patient information by reducing the time needed to input information and highli
ght pertain information.
Title:Benefit Representative
Company: Hewitt Associates LLC
Location: Lincolnshire, IL
Date Frame: 2003 - 2004
* Administered employee benefits for a global company and implemented a new proc
ess by working with vendors to reduced benefit claim handle time (from 3 mounts
to under 1 month); created training materials and lesson guides for a staff of
40 to educate them on the new process
Title:Community Organizer
Company: Acorn
Location: Chicago, IL
Date Frame: 2000 - 2001
* Successfully facilitated over 10 group discussions regarding issues related to
certified nurse's assistant, while increasing membership in the Local 880 union
by 200 nursing assistant.
* Assisted in planning a protest regarding the passing of a bill to increase the
minimum wage rates in the state of Illinois; this bill was later passed in both
the House of Representatives and the Illinois State Senate.

Accomplishments
* Decreased expenses for three store locations as a store manager for Cigarettes
Cheaper, by improving inventory controls and creating operational efficiencies,
thereby, reducing employee hours, resulting in, turning the stores loss of $3,0
00 per month to a profit of $800 per month.
* Helped raise over $9,000 for the AIDS Walk Chicago foundation and produced a 2
0-minute documentary regarding HIV prevention that was broadcasted at Columbia
College.
* As a financial officer for a non-for-profit organization produced a fashion sh
ow as a fundraiser; as a result, corporate sponsorship was gained and over $10
,000 was raised.
* As an undergraduate, formulated a marketing plan utilized by a popular Chicago
Nightclub. As a result, they deployed a series of event that increased attendan
ces by 34%.
* As an Entrepreneur, opened a small bakery/catering company consisting of 4 emp
loyees and successfully established and fostered relationships with community gr
oups, small businesses, residents and city officials; as a result, achieved a re
turn on investment of 300%, by increasing monthly sales by 19% a month and hosti
ng monthly sales events.
Technical Skills
XML, DHTML, HTML, Microsoft Office , Adobe Photoshop, Adobe Illustrator, Breeze
, PHP, MYSQL, Linux, PeopleSoft, PageMaker and Macromedia Dreamweaver, IEX, SPSS
, Campus Vue, Avaya,
Volunteer Experiences
Chicago Police Caps Program, Chicago Democratic National Committee, Catholic You
th Organization, Chicago AIDs Walk, Mt. Sinai Hospital, International Aids Confe
rence - Durban, South Africa
Professional Memberships
Society of Human Resource Management (SHRM), Society of Industrial Organization
Professional (SIOP), and National Black Masters in Business Administration Assoc
iation (NBMBA)
International Travel
Durban, South Africa; Johannes Burge, South Africa; Shanghai, China; Beijing, Ch
ina; Tokyo, Japan; Dublin, Ireland; Belfast, Ireland; London, United Kingdom; Ed
inburg, Scotland; Puerto Vallarta, Mexico